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- Tasks: Support students with welfare, organise social activities, and assist with administrative tasks.
- Company: Join Twin Group, a leading provider of education and travel services.
- Benefits: Enjoy 25 days annual leave, pension contributions, and professional development opportunities.
- Why this job: Make a real impact on student experiences in a vibrant international college environment.
- Qualifications: Strong customer service skills and administration experience are essential; degree preferred but not required.
- Other info: Evening and weekend work may be required; commitment to safeguarding is crucial.
The predicted salary is between 23000 - 31000 £ per year.
£27,000.00 per annum, experience-dependent
42.5 hours per week
Monday to Friday, with occasional evening and weekend availability required
Greenwich
Twin Group is an award-winning provider of education, travel, work experience, accommodation, apprenticeships and employment services.
Our Student Services Officer plays a fundamental role in facilitating the smooth running of the college and providing our students with excellent customer service. The Student Services Officer provided essential support to all our students, ensuring students’ supervision, welfare and pastoral care are always delivered to a very high standard.
The Student Services Officer is responsible for organising an innovative and exciting social programme of activities and excursions offered to our students.
When not working on the social programme, the Student Services Officer provides support to the London academic team on a range of administrative tasks, including ensuring and recording documents and updating the database for UKVI and British Council compliance and reception duties.
This is an excellent opportunity to gain experience in an international college environment and make a real difference to the student experience. Evening and weekend work will be required.
Key Responsibilities:
Social programme
- Plan, promote and run the English Centre London social programme, including managing the budget
- Pre-book all facilities, services and equipment needed for the social programme. Including risk assessments, reviewing and updating all excursion plans, policies and procedures
- Recruitment, induction and management of Activity Leader(s), to manage Junior programme activities running between June-August, and, in case of business need
Safeguarding/welfare
- To be Deputy Designated Safeguarding Lead for the International school students
- To support and advise the Head of Safeguarding, DSS and Student Services team in the day-to-day implementation of the policies
- Take responsibility for student welfare, including homesickness, illness, and day-to-day enquiries, ensuring that, where necessary, individuals’ weekly welfare tutorials are carried out and any issues are immediately addressed
- Duties will include the role of Fire Warden and First-aider
ECL administrative support
Analyse and input attendance every week, including follow-up of those
Essential Knowledge & Experience
Essential requirements:
- Strong understanding of the principles of safeguarding
- Computer literate
- Strong administration skills
- Customer service experience
- Previous high-paced work environment experience
Desirable, but not essential:
- Administrative experience
- Experience of working with children in a similar role
- Previous managerial experience within a team
- Experience of working in mixed cultural environments
- Experience in recruitment
- Teaching experience
Education/Qualifications Desirable
- Educated to degree level, preferably in Tourism, Education, Psychology or Social Work – desirable
- HSE-recognised First Aid certificate (such as St John\’s First Aid at Work)- desirable
- Teaching qualification – desirable
Benefits:
25 days of annual leave + bank holidays + your birthday off, Pension contributions, Employee Assistance Programme, Death in service benefit, Career development opportunities, Opportunities for professional development and networking, a dynamic and supportive working environment, plus more.
The successful candidate must be able to work in the UK.
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.
- All gaps in CVs must be explained satisfactorily
- Proof of identity and qualifications will be required
- Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
Disability Confident Employer
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.
We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.
Access to Work Scheme
You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: 0800 121 7479 or Textphone: 0800 121 7579
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Student Services Officer employer: Twin Group
Contact Detail:
Twin Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Officer
✨Tip Number 1
Familiarise yourself with safeguarding principles, as this role requires a strong understanding of these concepts. Consider taking a short online course or reading up on best practices to demonstrate your commitment to student welfare.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will help you stand out during interviews and show that you're ready for the fast-paced environment.
✨Tip Number 3
Network with professionals in the education sector, especially those who have worked in international colleges. They can provide insights into the role and may even refer you to opportunities within their networks.
✨Tip Number 4
Prepare to discuss your ideas for innovative social programmes during the interview. Think about activities that could engage students from diverse backgrounds and be ready to explain how you would manage budgets and logistics.
We think you need these skills to ace Student Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, and safeguarding. Use specific examples that demonstrate your skills in these areas, as they are crucial for the Student Services Officer role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting students and your ability to manage social programmes. Mention any previous experience working in educational or multicultural environments, as this will resonate with the employer.
Highlight Relevant Qualifications: If you have any qualifications related to education, psychology, or social work, be sure to mention them. Also, include any certifications like First Aid that could enhance your application.
Showcase Your Administrative Skills: Detail your administrative experience, especially in high-paced environments. Mention your proficiency with databases and compliance documentation, as these are key responsibilities of the role.
How to prepare for a job interview at Twin Group
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Student Services Officer. Familiarise yourself with the key tasks such as planning social programmes, ensuring student welfare, and administrative support. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service to students, be prepared to discuss your previous experiences in similar environments. Share specific examples of how you've handled challenging situations or provided support to others, highlighting your ability to empathise and communicate effectively.
✨Highlight Your Administrative Experience
The position requires strong administration skills, so be ready to talk about your experience with documentation, database management, and compliance. Mention any relevant tools or software you are familiar with, and how you’ve used them to improve efficiency in past roles.
✨Demonstrate Your Commitment to Safeguarding
As safeguarding is a critical aspect of this role, be prepared to discuss your understanding of safeguarding principles and any relevant training or experience you have. Show that you take student welfare seriously and can contribute positively to a safe learning environment.
