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- Tasks: Provide top-notch IT support and troubleshoot tech issues for users across Europe.
- Company: Genus PLC is a global leader in agricultural biotechnology, transforming how we nourish the world.
- Benefits: Enjoy 25 days holiday, health cashback scheme, and opportunities for career development.
- Why this job: Gain hands-on experience in IT while contributing to sustainable practices and a supportive culture.
- Qualifications: Basic understanding of Windows, Microsoft 365, and networking; no prior experience required for apprentices.
- Other info: Hybrid work model with potential for an apprenticeship qualification.
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Role Overview
We are looking for someone to join our Global IT Service Desk Team as an IT apprentice
Role Overview
We are looking for someone to join our Global IT Service Desk Team as an IT apprentice
You will be delivering high-quality, customer-focused IT support during EMEA hours. This role offers exposure to a broad range of technologies including networks, cloud platforms, operating systems, and automation, providing a strong foundation for future career progression in IT operations or infrastructure.
You will be based in our Stapeley office on a hybrid work pattern of 2-3 days in the office
There is a chance to get a qualification through an apprentice program via one of our partners (you may be required to also interview with the provider)
You Will
Service Delivery
- Provide day-to-day on-site support at our Stapeley office and other remote UK locations.
- Deliver remote support to users across multiple countries in Europe, Africa, Russia, and India.
- Meet or exceed response and resolution times defined in service level agreements (SLAs).
- Escalate and liaise with third-party suppliers where necessary, ensuring resolution and stakeholder satisfaction.
Technical Operations
- Install, configure and troubleshoot hardware, operating systems (mainly Windows 11), and core productivity tools (e.g. Microsoft 365).
- Manage and support access controls, user provisioning, file permissions, and endpoint security.
- Maintain network equipment (wireless access points, switches, etc.) when requested, and assist with basic configuration and diagnostics.
- Support virtual and physical infrastructure including VPN, remote access services, and storage management.
Cloud & Systems Support
- Assist with support and maintenance of Microsoft Azure, Microsoft 365, Dynamics 365 and Intune.
- Monitor cloud and on-premises services using diagnostic tools and system logs.
Automation & Documentation
- Write basic scripts using PowerShell to streamline routine tasks and improve efficiency.
- Contribute to and maintain internal knowledge base documentation.
- Log incidents and document fixes clearly to aid future troubleshooting and support root cause analysis.
Project Participation
- Support delivery of IT projects including office launches, infrastructure refreshes, and digital workplace initiatives.
- Collaborate with global teams to help transition new services into operational support.
Stakeholder Engagement
- Act as one of the primary IT points of contact for colleagues on-site, ensuring consistent communication and excellent customer experience.
- Build strong working relationships with colleagues, IT teams, and external vendors.
- Proactively gather feedback and seek opportunities for service improvement.
Requirements
Essential Skills and Experience
- A working understanding of Windows 10/11, Microsoft 365, and basic networking concepts (e.g. IP addressing, DNS).
- Awareness of endpoint security (e.g. antivirus, MFA) and system updates/patching practices.
- Confident using and troubleshooting IT systems in person and remotely; any exposure to a ticketing or ITSM tool is a plus.
- Interest in or basic exposure to cloud services (e.g. Azure, AWS) and account management (e.g. Active Directory, Microsoft Entra ID).
Desirable Attributes
- Exposure to scripting and automation (PowerShell, Power Automate).
- Experience with device deployment and configuration using tools like Microsoft Intune or Endpoint Manager.
- Awareness of backup strategies and disaster recovery principles.
- Willingness to, in time, travel occasionally across EMEA to support global IT initiatives.
- Full UK driving license.
If you do not have all of the above skills but are interested in this role as an apprentice, please do apply and state on your CV your interest in the apprentice program
Business Overview
Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.
Our vision is clear: Pioneering animal genetic improvement to sustainably nourish the world.
Our Values
- Collaborate as One Team
- Create Value for Customers
- Innovate with Purpose
- Never stop improving
DEI
Genus is a place where you can be yourself and be part of a growing global team. We have a culture of respect, openness and fairness for all. Whatever your background, your role or your area of work, you will have the chance to thrive in an environment that inspires, challenges and supports you to succeed.
Tackling climate change:
- Monitor and identify goals for the reduction of our GHG emissions from our own operations.
- Drive porcine and bovine genetic improvements which support productivity gains and improve feed efficiency, enabling a reduction in the production of greenhouse gas (GHG) emissions per unit of milk or meat produced
- Identify facility and other opportunities for reductions in GHG emissions, consistent with our goals
- Partner and advocate for policies that advance positive climate goals and identified United Nations Sustainable Development Goals (SDGs).
Benefits Overview
- 25 days holidays + Bank Holidays
- NFU Pension
- Health Cash back scheme
- Employee Assistance Program
- Employee share plan
- Enhanced maternity leave 12 weeks at full pay followed by 4 weeks at 50% followed by SMP
- Comprehensive L&D program including career development programs, access to Genus University and Mango (languages)
Equal Employment Opportunities
Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.
Recruitment Fraud Warning
Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at recruiting@genusplc.com .
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Helpdesk Support Associate employer: Genus PLC
Contact Detail:
Genus PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support Associate
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Windows 10/11 and Microsoft 365. Having hands-on experience or even just a solid understanding of these systems will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role is heavily focused on delivering high-quality support. Practising how to handle difficult situations or questions can prepare you for real-life scenarios you might face.
✨Tip Number 3
Network with current or former employees of Genus PLC on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Helpdesk Support Associate role, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss any relevant projects or experiences where you've used troubleshooting skills or worked with IT systems. Being able to share specific examples will demonstrate your capability and enthusiasm for the role.
We think you need these skills to ace Helpdesk Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Helpdesk Support Associate role. Focus on your understanding of Windows 10/11, Microsoft 365, and any experience with IT support or customer service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Genus PLC that attract you, such as their commitment to innovation and sustainability, and how you can contribute to their mission.
Showcase Technical Skills: Clearly outline any technical skills you possess, especially those mentioned in the job description, like basic networking concepts, endpoint security awareness, and any exposure to cloud services. Use examples to demonstrate your proficiency.
Highlight Soft Skills: Since this role involves customer interaction, emphasise your communication skills and ability to work collaboratively. Provide examples of how you've successfully engaged with colleagues or customers in previous roles.
How to prepare for a job interview at Genus PLC
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and basic networking concepts. Being able to discuss these confidently will show that you're ready for the technical aspects of the role.
✨Demonstrate Customer Focus
Since this role is all about delivering high-quality customer support, think of examples from your past experiences where you provided excellent service. Be prepared to share how you handled difficult situations or resolved issues for users.
✨Show Enthusiasm for Learning
As an apprentice, your willingness to learn is crucial. Express your interest in gaining new skills, especially in areas like cloud services and automation. This will demonstrate your commitment to growing within the company.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the technologies you'll be working with, or opportunities for further training. It shows you're engaged and genuinely interested in the role.
