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For Companies At a Glance
- Tasks: Connect with customers and create a welcoming store environment while recommending products.
- Company: DFS is the UK's leading sofa retailer, creating stylish and affordable sofas since 1969.
- Benefits: Enjoy flexible hours, uncapped commission, a 30% discount, generous holidays, and wellbeing support.
- Why this job: Join a fun, supportive team that values your personality and passion for helping others feel at home.
- Qualifications: No sales experience needed; just bring your confidence, curiosity, and drive to succeed.
- Other info: We celebrate diversity and are proud to be an equal opportunities employer.
Your new role
At DFS, youre not just selling sofas – youre helping people feel at home. Whether its a bed, mattress or a comfy sofa, youll bring your passion for service and help customers feel right seen and heard.
We know life doesnt stop when your shift starts, from school runs, to study time or just needing balance. Thats why we offer flexible working patterns to help you make it all work. If the hours listed dont quite fit, apply anyway and lets chat.
This role puts your earning potential in your hands. With a great basic salary and uncapped commission on everything you sell: the more you sell, the more you earn. On top of that, we offer a monthly NPS bonus, based on how happy our customers are with your teams service.
What you\’ll be doing
The role is for you if…
Never worked in sales before? No problem – well give you all the training you need. If youve got the confidence to chat, the curiosity to learn, and the drive to do your best, well show you the ropes. Were after team players who bring personality, take pride in doing a great job, and get a buzz from helping customers feel right at home. If that sounds like you, wed love to meet you.
Interview process
We want to make the process work for you, so let us know if you need any adjustments before your interview Heres what to expect:
For some handy details, have a look at Your Pathway to a DFS Career on our Careers site.
About DFS
Did you know a DFS sofa is in one-third of Britains homes?
Since 1969, weve been creating and selling sofas that reflect peoples unique styles and tastes. Our purpose is to bring great design and comfort into every home, in an affordable, responsible and sustainable manner.
Were the UKs leading sofa retail specialist, but heres the secret to our success – our customers and our people are at the heart of everything we do, and our culture is rooted in our core values: Aim high, Think Customer and Be Real.
Across our Group, we\’re committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.
We\’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn\’t quite match the specification, we\’d still really love to hear from you.
DFS Benefits
Customer Experience Advisor - 20 Hours employer: DFS
Contact Detail:
DFS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - 20 Hours
✨Tip Number 1
Familiarise yourself with DFS's product range and values. Understanding the different types of sofas, beds, and mattresses we offer will help you connect with customers and recommend the best options for their needs.
✨Tip Number 2
Show your passion for customer service during the interview process. Share examples of how you've helped others in previous roles or situations, as this aligns with our core value of 'Think Customer'.
✨Tip Number 3
Prepare to discuss your flexibility and willingness to adapt to different working patterns. Since we value work-life balance, demonstrating your ability to fit into various schedules can set you apart from other candidates.
✨Tip Number 4
Be ready to engage in a conversation about teamwork and collaboration. Highlight any experiences where you've worked successfully within a team, as being part of a supportive and fun team is essential at DFS.
We think you need these skills to ace Customer Experience Advisor - 20 Hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what DFS is looking for in a Customer Experience Advisor. Highlight your passion for service and ability to connect with customers in your application.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the role. Emphasise any customer service experience, even if it's informal, and showcase your personality and enthusiasm.
Craft a Compelling Cover Letter: Write a cover letter that tells your story. Explain why you want to work at DFS and how you can contribute to creating a welcoming environment for customers. Be genuine and let your personality shine through.
Prepare for the Interview: Anticipate questions about your customer service philosophy and how you handle challenges. Think of examples from your past experiences that demonstrate your ability to connect with people and provide excellent service.
How to prepare for a job interview at DFS
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers feel at home. Share any relevant experiences where you went above and beyond to assist someone, even if it wasn't in a sales role.
✨Prepare for Common Interview Questions
Anticipate questions about how you would handle customer interactions and what makes great customer service. Think of specific examples that demonstrate your skills and approach.
✨Demonstrate Your Team Spirit
DFS values a supportive and fun team environment. Be ready to discuss how you work well with others and contribute to a positive workplace culture.
✨Ask Thoughtful Questions
Prepare some questions to ask your interviewer about the company culture, training opportunities, and what success looks like in the role. This shows your genuine interest in the position and the company.
