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- Tasks: Coordinate the hire process, ensuring customer satisfaction from order to delivery.
- Company: Speedy Hire is the UK's leading provider of tools and equipment for every job.
- Benefits: Enjoy 26 days holiday, life assurance, discounts, and flexible working options.
- Why this job: Join a supportive team with opportunities for growth and a focus on work-life balance.
- Qualifications: Strong communication skills, adaptability, and a commitment to learning are essential.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 22871 - 28807 £ per year.
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
Job Title – Hire Controller
Location – Sunderland
Working Hours – Monday to Friday – 42 hours per week – 7:30 – 17:00
Salary – £28,589 per annum pro rata
Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service.Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
For us to help you on your journey to success, here’s what you’ll need:
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving license
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.
What We Offer
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
Link below to our policies in line with our ESG Governance.
https://www.speedyservices.com/esg/governance
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment. #J-18808-Ljbffr
Hire Desk Controller employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Familiarise yourself with the hire industry, especially the tools and equipment that Speedy Hire offers. Understanding the products will help you communicate effectively with customers and demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will show that you can handle the fast-paced environment of a Hire Desk Controller.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios where you take customer orders and resolve issues. This will prepare you for the customer service aspect of the role and help you stand out as a candidate.
✨Tip Number 4
Network with current or former employees of Speedy Hire on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong organisational and communication skills, as these are crucial for the Hire Desk Controller role. Include any relevant experience in the hire industry or similar operational roles.
Craft a Compelling Cover Letter: In your cover letter, emphasise your adaptability and commitment to learning. Mention specific examples of how you've successfully built relationships in previous roles, as this is key to success in this position.
Highlight Relevant Experience: If you have experience with sales or customer service, be sure to detail this in your application. Discuss how you’ve coordinated processes or worked with teams to meet customer needs effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for the Hire Desk Controller role.
How to prepare for a job interview at Speedy Hire
✨Showcase Your Organisational Skills
As a Hire Desk Controller, you'll need to demonstrate strong organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, ensuring everything ran smoothly.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, both verbally and in writing. Consider preparing answers to common interview questions that highlight your communication skills and ability to liaise with different teams.
✨Demonstrate Adaptability
The hire industry can be unpredictable, so showing your adaptability is crucial. Think of instances where you've had to adjust quickly to changes or challenges in your previous roles, and be ready to discuss these during the interview.
✨Express Your Commitment to Learning
Speedy Hire values personal development. Be prepared to discuss how you plan to grow within the company and what steps you take to enhance your skills. This could include any relevant training or courses you've undertaken in the past.
