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- Tasks: Provide exceptional concierge service to residents at Battersea Power Station.
- Company: Ethos Farm delivers extraordinary customer service and values teamwork and inclusivity.
- Benefits: Enjoy paid holidays, free uniform, overtime opportunities, and access to various employee benefits.
- Why this job: Join a vibrant team in an iconic location, making a real impact on residents' experiences.
- Qualifications: Must be confident with IT, have excellent English skills, and a can-do attitude.
- Other info: Work in a certified Great Place to Work with opportunities for learning and development.
Overview
Pay: £14.95 per hour, excluding breaks
Working hours: You will be scheduled to work 16 x 12-hour shifts per calendar month. These shifts will include a 1-hour unpaid break. You will be notified of shifts at least 2 weeks in advance.
About the destination: Battersea Power Station is a historic and iconic mixed-use destination where people live, work, shop, eat and play.
Role purpose
The primary purpose of this role is to provide energetic, helpful, proactive and knowledgeable Concierge service to residents so that they love where they live.
Key responsibilities
- Give residents an exceptional standard of Concierge service in line with our Standard Operating Procedures and demonstrate our unique style of service in all your interactions.
- Provide information to residents about living at Battersea Power Station, processes, the estate, amenities and what\’s on.
- Receive and respond to inbound telephone calls, emails and systems notifications, always finding a solution and giving a great level of helpful service.
- Complete all reporting requirements with accuracy, including data input, fault reporting, and facility audits.
- Help to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
- Complete all required learning/training and ensure you\’re up to date with standard operating procedures, communications and tasks.
- Always wear the uniform to standard so you provide a professional and consistent impression of the Concierge service.
- Be punctual and work effectively as part of the team, sharing the workload and supporting colleagues.
Required knowledge, skills, experience, and behaviours
- Ability to obtain a DBS Criminal Record Check.
- Confidence using IT equipment and systems, for example PC, tablet, phone, diary, email, access control and fault logging systems and capturing data and reporting.
- Excellent written and spoken English including spelling and grammar with the ability to reply to emails from residents, team members and the client.
- Flexibility and a can-do attitude. Confidence working alone and prioritising tasks, including during periods of intense workload.
About Ethos Farm
We put people at the heart of every great experience. Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation. We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA. We take pride in the fact that we\’re always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience. We\’re proud to be providing Residential Concierge and Parcel Service at Battersea Power Station on behalf of our client. Our values are:
- We work together: We deliver the best for our clients, customers and each other
- We deliver extraordinary service: We inspire and leave a brilliant impact
- We see opportunity: We find solutions to exceed expectations
- We are inclusive and kind: We value the contributions and part we all play
- We have fun: We raise smiles and love what we do.
Working here
- We\’re a certified Great Place to Work
- You\’ll be provided with a uniform at no cost to you
- You\’ll get paid holiday
- There\’s opportunity to work overtime subject to operational demand
- We offer award winning learning and development to all our people
- You\’ll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money and our financial wellbeing tool to help you plan and manage your finances
- We run numerous recognition schemes and team events.
Apply
Thank you for your interest in this role and Ethos Farm. All applications will be reviewed, and we will contact you with an outcome.
Apply
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City of London; Camden; Royal Borough of Greenwich; Hackney; Hammersmith and Fulham; Islington; Royal Borough of Kensington and Chelsea; Lambeth; Lewisham; Southwark; Tower Hamlets; Wandsworth; City of Westminster; Barking and Dagenham; Barnet; Bexley; Brent; Bromley; Croydon; Ealing; Haringey; Harrow; Havering; Hillingdon; Hounslow; Royal Borough of Kensington Upon Thames; Merton; Newham; Redbridge; Richmond Upon Thames; Sutton; Waltham Forest
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Residential Concierge - Battersea Power Station employer: Battersea Academy For Skills & Employment (Base)
Contact Detail:
Battersea Academy For Skills & Employment (Base) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Concierge - Battersea Power Station
✨Tip Number 1
Familiarise yourself with Battersea Power Station and its amenities. Knowing the area inside out will help you provide exceptional service to residents and demonstrate your proactive approach during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since the role requires delivering extraordinary service, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Practice your communication skills. As you'll be responding to calls and emails, being articulate and confident in your spoken and written English is crucial. Consider role-playing scenarios with a friend.
✨Tip Number 4
Show your flexibility and can-do attitude. Prepare to discuss how you've handled busy periods or challenging situations in the past, as this will highlight your ability to thrive in a dynamic environment.
We think you need these skills to ace Residential Concierge - Battersea Power Station
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Residential Concierge. Emphasise your customer service experience, IT proficiency, and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as providing exceptional service or working as part of a team.
Showcase Communication Skills: Since excellent written and spoken English is crucial for this role, ensure your application is free from spelling and grammatical errors. Use clear and concise language to demonstrate your communication abilities.
Highlight Flexibility and Problem-Solving: In your application, provide examples of how you've successfully managed challenging situations in the past. This will show your flexibility and can-do attitude, which are essential for a Concierge role.
How to prepare for a job interview at Battersea Academy For Skills & Employment (Base)
✨Show Enthusiasm for the Role
Make sure to express your excitement about the Residential Concierge position. Talk about why you want to work at Battersea Power Station and how you can contribute to creating a vibrant community for residents.
✨Demonstrate Excellent Communication Skills
Since the role requires excellent written and spoken English, practice articulating your thoughts clearly. Be prepared to discuss how you would handle resident inquiries and provide information effectively.
✨Highlight Your Problem-Solving Abilities
Prepare examples of how you've successfully resolved issues in previous roles. This will show that you can think on your feet and provide exceptional service, which is crucial for a Concierge.
✨Familiarise Yourself with the Location
Research Battersea Power Station and its amenities. Being knowledgeable about the area will help you answer questions confidently and demonstrate your commitment to providing top-notch service.
