Client Relationship Manager

We’re looking for

A Client Relationship Manager to lead the customer relationship on our exciting new partnership with Joseph Joseph, based at our Rugby site.

This is a pivotal role where you’ll act as the go-between for the customer, warehouse, and transport teams—ensuring seamless communication, service excellence, and continuous improvement across the board.

What You’ll Be Doing

1. Managing the day-to-day relationship with the customer, acting as their primary point of contact
2. Collaborating closely with warehouse and transport specialists to ensure aligned service delivery
3. Leading weekly, monthly, and quarterly customer reviews with clear KPI reporting
4. Monitoring and controlling costs to ensure the site meets or exceeds budget targets
5. Supporting regional sites involved in the customer’s supply chain
6. Handling customer and operational escalations with confidence and clarity
7. Identifying and implementing continuous improvement opportunities
8. Championing a strong health & safety culture across the operation

Benefits & Culture

We offer more than just a job—we offer a future:

• Up to £38,000 per annum
• 25 days holiday (plus bank holidays), with the option to buy more
• Workplace pension scheme with employer contributions
• Cycle to work scheme
• Access to high street and online discounts
• Employee assistance programme and wellbeing support
• Free on-site parking and modern facilities
• Career development opportunities and internal progression
• Recognition schemes to celebrate achievements

What You’ll Need to Succeed

1. Strong customer relationship management experience
2. Excellent communication and stakeholder engagement skills
3. Proven ability to manage and report on KPIs
4. Confident in leading customer reviews and handling escalations
5. A proactive mindset with a passion for continuous improvement
6. Ability to balance priorities across different departments – i.e., customer, warehouse, and transport teams

We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered, and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart, and we welcome diverse people and perspectives at XPO. We encourage applications from people of all backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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