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- Tasks: As a Contract Support Officer, you'll manage security duties across various sites in London.
- Company: Unitrust Protection Services is a leading security firm with a strong client base in London.
- Benefits: Enjoy perks like virtual GP access, personal pension, and a cycle to work scheme.
- Why this job: This role offers flexibility, diverse tasks, and the chance to make a real impact in security.
- Qualifications: You need a valid SIA license and excellent communication skills; previous experience is a plus.
- Other info: Join a supportive team that values your growth and offers comprehensive training.
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Unitrust Protection Services provided pay range
This range is provided by Unitrust Protection Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Title: Contract Support Officer
Location: Various – London (City/West End)
Rate: £13.85 per hour minimum, Contract Support Officer rate on other sites may vary.
Contracted Hours: Minimum 16 shifts per month, days nights, and weekends
Unitrust Protection Services (UK) Ltd have an exciting opportunity available for a Contract Support Officer to join our team. The role would involve you being trained on several sites across our London portfolio.
In return, you will receive highly competitive hourly rates subject to the sites you will work across.
What’s in it for you?
- In return as our Contract support officer, we offer the below salary and benefits.
- A competitive wage (Minimum 16 shifts per month, must be available and flexible to work a mixture of days, nights, and weekends).
- Pension scheme
- Excellent benefits which include Life assurance equivalent 1 x annual salary, Personal Accident Cover
- Length of service awards
- Employee Recognition Awards
- Tech scheme and Cycle to work scheme
- Company Sick Pay
- Company advances and loans
- Career progression: training and development opportunities
- Diverse and inclusive working environment
Responsibilities:
- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and give commitment to the client and tenants
- Ensure that the environment and service is truly excellent and beyond expectation
- Promote the client, tenants other service providers positively to all you come in to contact with by providing an excellent customer journey
- Be flexible and adaptable to all tasks or challenges
- Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
- Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
- Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
- Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
- Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations.
- To complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
- To support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
- To act with integrity and in the best interests of the company in a safe, compliant, and ethical manner
- To be resilient to working in the most sensitive environments, always dealing with any conflict with a respectful and empathic approach.
- Be prepared to manage a wide variety and diversity of scenarios, people, and challenges
- Act in accordance with Company Policies and Procedures and our Code of Conduct
Security Specific Responsibilities:
- Welcome and assist staff, clients, tenants, and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
- Ensuring that no unauthorised persons are permitted in prohibited areas
- Check identity and credentials of staff, contractors and visitors where required
- Work with all colleagues to ensure the integrity of security on the site
- Early identification and mitigation of any threats to persons, premises, or property, escalating where appropriate to do so
- Have an outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants, and visitors with their queries
- Direct all deliveries as required (to the Loading Bay) and at times you will be covering the Loading Bay position
- Record details of ay suspected criminal activity on the premises (internal and external); commencing investigative procedures prior to onward reporting where necessary.
- Develop and maintain positive relationships with all staff, visitors, tenants, service providers and clients
- Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example.
Essential Skills:
- SIA Licence-Security Guard/Door Supervisor
- Excellent oral, written communication skills, interpersonal skills, and confidence
- Exceptional customer service skills
- Reliable, trustworthy, and punctual
- Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges
Join Our Team
If you are a motivated and proactive individual with a passion for security and customer service, we want to hear from you!
Don’t miss out on this fantastic opportunity to join our team as a Contract Support Officer! Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019
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Contract Support Officer -CSO employer: Unitrust Protection Services
Contact Detail:
Unitrust Protection Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Officer -CSO
✨Tip Number 1
Familiarise yourself with the specific security protocols and customer service expectations of Unitrust Protection Services. Understanding their approach to security and client interaction will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Network with current or former employees of Unitrust Protection Services on platforms like LinkedIn. They can provide valuable insights into the company culture and what it takes to succeed as a Contract Support Officer, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your ability to handle various situations under pressure. Since the role involves multitasking and maintaining calmness, think of examples from your past experiences that showcase these skills effectively.
✨Tip Number 4
Highlight your flexibility and willingness to work varied shifts, including nights and weekends. This is crucial for the Contract Support Officer role, so be ready to express your enthusiasm for this aspect during any conversations.
We think you need these skills to ace Contract Support Officer -CSO
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Contract Support Officer role. Emphasise your customer service abilities, communication skills, and any previous security experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for security and customer service. Mention specific examples of how you've demonstrated reliability and excellent communication in past roles.
Highlight Relevant Qualifications: Ensure you mention your Security Guarding or Door Supervisor SIA License prominently, as this is a requirement for the role. If you have a First Aid at Work qualification, include that too.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Unitrust Protection Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contract Support Officer. Familiarise yourself with the key skills required, such as excellent communication and customer service abilities, as well as the importance of reliability and punctuality.
✨Demonstrate Your Customer Service Skills
Since this role heavily focuses on customer interaction, prepare examples from your past experiences where you provided outstanding customer service. Highlight situations where you remained calm under pressure or resolved conflicts effectively.
✨Showcase Your Flexibility
The job involves working across various sites and shifts, so be ready to discuss your adaptability. Share instances where you successfully adjusted to new environments or worked with different teams, emphasising your ability to thrive in varied roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to security and customer service. Think about potential scenarios, such as managing access control or responding to emergencies, and outline your approach to these challenges.
