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- Tasks: Support sales initiatives, manage data, and enhance customer experience in a dynamic team.
- Company: Join Netomnia, a company revolutionising digital access across the UK with high-speed fibre networks.
- Benefits: Enjoy hybrid work, 25 days holiday, equity, health plans, and discounts on gym memberships.
- Why this job: Be part of a mission-driven team that values your contributions and offers growth opportunities.
- Qualifications: Experience in admin or sales support, strong Microsoft Office skills, and familiarity with CRM systems required.
- Other info: Apply now as we review applications on a rolling basis!
The predicted salary is between 25800 - 36000 £ per year.
Department: Business Development
Location: Tewkesbury
Compensation: £25,800 – £26,000 / year
Description
JOB TITLE: Sales Support Administrator
REPORTING TO: National Client Director
LOCATION: Hybrid (Tewksbury)
HOURS: 37.5 Hours
SALARY: £25,800 – £36,000
About Netomnia
Here at Netomnia, we are dedicated to bringing forgotten parts of the UK into the digital revolution and building your fibre future!
We do this through investing in and building new full-fibre networks right across the UK; future-proofing homes and businesses with reliable, high-quality, high-speed internet connections.
Please note that applications will be reviewed on a rolling basis, and if we find the right fit, we won\’t hesitate to fill the position early. So, don\’t wait, apply now!
The Job
We are seeking a highly organised and proactive Sales Support Administrator to join our dynamic team. This role is crucial in supporting our sales and special projects initiatives, ensuring smooth operational workflows, and contributing to our customer acquisition and retention efforts, particularly in relation to voucher schemes. The ideal candidate will be detail-oriented, possess excellent communication skills, and be adept at managing various administrative and data-focused tasks to empower our sales team and enhance customer experience.
Key Responsibilities
- Perform data review for new sales opportunities.
- Support new B2B product sales and launch activities.
- Utilise Power BI for OMR data monitoring and submission support.
- Create and maintain process guides for sales functions.
- Support wholesale client engagement and order processing.
- Support collaboration with sales opportunities engaging with Planning, Finance, Business Development Build, and Marketing departments.
- Add, move and change tickets sales opportunity tracking
- Perform Voucher Export/Import reports.
- Update BDUK Voucher progress for reporting and analysis.
- Handle voucher requests and claims efficiently
- Co-ordinate sales voucher activities.
- Administer voucher customer validation emails and portal communication.
- General Sales Support Functions
- CRM Management
- Sales Collateral Management
- Meeting Support: Schedule sales meetings, prepare agendas, take minutes, and follow up on action items.
- Reporting & Analysis: Generate regular sales performance reports, analyse trends, and identify areas for improvement.
- Customer Service Liaison: Act as a point of contact for routine customer inquiries, escalating complex issues to the sales or appropriate department.
- Order Processing Support: Assist the sales team with order entry, processing, and tracking to ensure timely fulfilment.
- Pipeline Management: Support the sales team in managing their pipeline, ensuring opportunities are tracked accurately and progressed efficiently.
Skills, Knowledge & Expertise
- Proven experience in an administrative or sales support role, preferably within the telecommunications or technology sector
- Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience with CRM systems (e.g., Salesforce) and project management tools (e.g., Jira) is highly desirable
- Familiarity with data analysis tools (e.g., Power BI, DBeaver) and mapping software (e.g., QGIS) is a significant advantage.
- Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Exceptional attention to detail and accuracy.
- Strong written and verbal communication skills, with the ability to interact professionally with internal and external stakeholder
- Proactive, self-motivated, and a team player.
- Ability to work independently and collaboratively
Why our people love working with us:
- Equity – yes, a real part of the company!
- 25 days holiday plus bank holidays
- Pension scheme that matches your contribution up to 8%
- £50 phone allowance or Company issued phone
- Health care cash plan
- Cycle to work
- Employee assistance programme
- PPE and Uniform provided
- IT equipment provided
- Remote working
- Discounted Gym memberships
- Retail offers – discounts from recognisable brands
- Company Events
- Travel expenses paid
- Annual Bonus up to 30% of salary (discretionary of the business)
- Free YouFibre broadband if you are within our area, plus friends & family discount.
- Birthday day off!!
- Life assurance giving you cover of 4 times your basic salary
- Colleague referral scheme of £500
- Continuous development and long-term career prospects
#J-18808-Ljbffr
Sales Support Administrator employer: Netomnia
Contact Detail:
Netomnia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Familiarise yourself with the telecommunications industry, especially fibre networks. Understanding the market and Netomnia's role in it will help you speak confidently about how you can contribute to their goals.
✨Tip Number 2
Brush up on your skills with Microsoft Office Suite and data analysis tools like Power BI. Being able to demonstrate your proficiency in these areas during discussions will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with CRM systems and project management tools. Highlight specific examples of how you've used these tools to improve sales support or administrative processes in previous roles.
✨Tip Number 4
Showcase your organisational skills by preparing a mock agenda for a sales meeting. This will not only demonstrate your ability to manage tasks but also your proactive approach to supporting the sales team.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative or sales support roles, particularly within telecommunications or technology. Emphasise your proficiency in Microsoft Office Suite and any CRM systems you've used.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and attention to detail. Mention specific examples of how you've supported sales teams in the past and how you can contribute to Netomnia's goals.
Highlight Relevant Skills: In your application, clearly outline your experience with data analysis tools like Power BI and any project management software. This will demonstrate your ability to handle the responsibilities listed in the job description.
Follow Application Instructions: Ensure you follow all application instructions provided by Netomnia. Submit your application through our website, and double-check that all documents are included and formatted correctly before hitting send.
How to prepare for a job interview at Netomnia
✨Know the Company
Before your interview, take some time to research Netomnia. Understand their mission to bring fibre internet to forgotten parts of the UK and be ready to discuss how you can contribute to this goal.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience in sales support or administrative roles, especially within the telecommunications or technology sectors. Be prepared to give specific examples of how you've successfully managed tasks similar to those listed in the job description.
✨Demonstrate Your Skills
Since the role requires proficiency in tools like Microsoft Office Suite and CRM systems, be ready to discuss your experience with these. If you have used Power BI or other data analysis tools, mention how you utilised them to improve processes or outcomes.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or specific projects you might be involved in. This shows your genuine interest in the role and the company.
