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Bath & North East Somerset Council

Business Support Officer

Keynsham Full-Time 25000 - 35000 £ / year (est.) No home office possible

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At a Glance

Tasks: Support the management of housing properties and maintain administrative systems.
Company: Join Bath & North East Somerset Council, dedicated to improving lives in the community.
Benefits: Enjoy flexible work options, extensive training, and career development opportunities.
Why this job: Make a real impact on residents' lives while working in a supportive team environment.
Qualifications: A level qualification or equivalent experience; strong IT and interpersonal skills required.
Other info: This role requires an Enhanced DBS Check and offers a permanent contract.

The predicted salary is between 25000 - 35000 £ per year.

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At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.

It’s an exciting time to be working in Housing at Bath & North East Somerset Council. We’re implementing an organisational change programme and have recently launched our Housing Plan 2025-30 which sets out ambitious actions for housing over the next 5 years.

About The Team

Bath & North East Somerset Council has developed a range of accommodation options in Bath for homeless households. Our new supported housing service is managed in house, with Council staff supporting residents and preparing them to move on to their own homes. The team also manages the Council’s brand-new general needs social housing.

About The Role

You will provide business support to enable the effective management of the Council’s new supported housing and general needs social housing properties. We aim for high standards of customer service and are seeking a highly motivated individual to join the B&NES Homes Supported Housing Management Team.

As the team’s Business Support Officer, you will play a crucial role in supporting the efficient operation of the B&NES Homes Supported Housing Management Team.

This is a full-time role, 37 hours per week, permanent contract.

Your Responsibilities Will Include

Maintaining all administrative aspects of the Council’s rent account systems.
Effectively monitor and reconcile all spending to promptly identify potential overspending and budget savings.
Ensuring the effective operation of information systems for accurate, confidential and secure recording of information. Producing performance reports and statutory returns.

About You

Applicants will need to show that they meet the requirements of the person specification which include:

A level qualification, or equivalent or relevant experience
Strong IT skills with excellent financial, numerical and keyboard skills. Accurate data inputting skills and the ability to use web-based tools.
Proven experience of working with a range of systems, processes and procedures, some of which are complex in nature
Good interpersonal skills and the ability to cope under pressure as the post holder may encounter customers who are stressed and/or upset.

You will primarily work from the Council’s Supported Housing schemes in Bath. The successful candidate will be required to complete an Enhanced Disclosure and Barring Check.

It is strongly desirable for candidates to have previous experience of working in a business support role, knowledge and experience of the housing management sector or a background in rent account management.

This is a challenging but rewarding role. If you believe that you can make a real and positive difference to the lives of our residents, we would love to hear from you.

You can expect

A comprehensive induction
Regular supervision with your line manager
Extensive training opportunities, through the council’s training package covering IT skills and Safeguarding and Child Protection courses
Career development opportunities for example, apprenticeships, qualifications, shadowing and coaching opportunities

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Tom Hugo, Senior Housing Practitioner, on Tom_Hugo@BATHNES.GOV.UK or call 01225396219.

Interview date: 08/08/2025

About Bath & North East Somerset Council.

Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath & North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to

At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at

We are a Disability Confident Employer find out more at

Please note that this role is subject to an Enhanced DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

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