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- Tasks: Be the go-to person for customer calls and provide top-notch support.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy a collaborative work environment with opportunities for growth.
- Why this job: Perfect for tech-savvy individuals who love helping others and solving problems.
- Qualifications: No prior experience needed, just a passion for customer service and technology.
- Other info: Great opportunity to kickstart your career in tech support!
The predicted salary is between 30000 - 42000 £ per year.
Role Details Job Title Service Desk Analyst Division Customer Services – Service Desk Job Location Harrogate Reports To Service Desk Team Leader Role Our Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. Working as part of a dedicated team and with a passion for providing and promoting outstanding customer service at all times, the Service Desk Analyst will be the first point of contact for all our customers requiring anything from general advice through to in-depth technical assistance from our product support specialists. Key Responsibilities and Tasks First point of contact for all inbound customer calls received into the main support number(s). Providing day-to-day support to the end-user base. Managing customer queries and providing advice, ranging from general queries to providing first time fixes. Information gathering, qualification and prioritisation of new support requests ensuring allocation to the correct support team. Logging relevant information onto the internal ITSM tool – SMAX….
Service Desk Analyst employer: Redcentric Careers
Contact Detail:
Redcentric Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarize yourself with common IT service management tools, especially SMAX, as this will be crucial for your role. Understanding how to log and manage support requests efficiently can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills! Since you'll be the first point of contact for customers, demonstrating a friendly and helpful demeanor during any interactions can make a significant difference.
✨Tip Number 3
Prepare for potential technical scenarios that may come up during the interview. Being able to showcase your problem-solving skills and how you would handle specific customer queries can really impress the hiring team.
✨Tip Number 4
Research the company’s products and services thoroughly. Having a solid understanding of what you’ll be supporting will not only help you in the interview but also show your genuine interest in the role.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Desk Analyst position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Customer Service Skills: Since this role emphasizes outstanding customer service, make sure to showcase your experience in customer support. Provide specific examples of how you've successfully managed customer queries or resolved issues in previous roles.
Technical Proficiency: Mention any technical skills or tools you are familiar with that relate to the role, such as ITSM tools or incident management processes. This will demonstrate your capability to handle the technical aspects of the job.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the language and requirements mentioned in the job description. Use keywords from the posting to ensure your application stands out to hiring managers.
How to prepare for a job interview at Redcentric Careers
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for providing outstanding customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus.
✨Demonstrate Technical Knowledge
Be prepared to discuss your technical skills and knowledge related to IT support. Familiarize yourself with common issues and solutions that users face, and be ready to explain how you would approach troubleshooting these problems.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, asking clarifying questions, and summarizing their points to show you understand their needs, just like you would with a customer.
✨Familiarize Yourself with ITSM Tools
Since logging information onto an ITSM tool is part of the job, it’s beneficial to familiarize yourself with tools like SMAX or similar platforms. Mention any experience you have with such systems during the interview to demonstrate your readiness for the role.
