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- Tasks: Lead a dynamic admin team, ensuring smooth operations across multiple dermatology clinics.
- Company: Join HCRG Care Group, a top UK provider transforming health and care services since 2006.
- Benefits: Enjoy a competitive salary, flexible work options, and exclusive discounts on everyday purchases.
- Why this job: Make a real impact on patient experience while developing your career in a supportive environment.
- Qualifications: Supervisory experience and strong Microsoft Office skills are essential; a driving license is required.
- Other info: Be part of a culture that values innovation and personal development with ongoing training opportunities.
The predicted salary is between 22700 - 30000 £ per year.
We are seeking a proactive and highly organised Administrative Manager, to manage the day-to-day operations of the administrative team within our expanding Dermatology Services across North and North-East Lincolnshire. This is an exciting opportunity to make a real impact on service delivery and patient experience in a vital area of healthcare.
You’ll provide line management to a team of administrators, ensuring the smooth delivery of administrative services across multiple clinic locations. As well as overseeing daily operations, you’ll play a key role in HR processes, including managing performance, absence, leave, and appraisals.
In addition to supervisory duties, you will carry a personal administrative workload, providing cover and support as needed across the service. You’ll also act as the first point of contact for site-based queries, including patient concerns and clinic/IT issues, and take responsibility for maintaining and developing non-clinical SOPs.
As this role involves travel across our sites, a driving license and access to a car will be a requirement for the role.
Main Responsibility
As a Admin Manager your responsibilities will include:
Line management of administrative staff, including supervision, appraisals, rota planning, and HR issue resolution.
Oversight of all admin functions across the Dermatology Service, ensuring consistent, high-quality support.
Provide administrative cover when required, contributing directly to service delivery.
Be the on-site point of contact for staff and patients, resolving day-to-day issues and responding to queries and complaints.
Develop and maintain non-clinical Standard Operating Procedures (SOPs).
Ensure accurate data entry and system management, including electronic records, filing, and document handling.
Support waiting list management, appointment scheduling, referral processing, and reception duties.
Ensure team compliance with filing and data retention policies.
Participate in IT-related projects and deliver training to new administrative colleagues.
Collaborate closely with clinical coordinators and service managers to ensure service objectives are met.
For a full list of responsibilities, please see attached job description
The Ideal Candidate
Our ideal candidate will have:
- Qualification in supervisory or line management or relevant experience
- Experience of supervision of staff / HR processes
- Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
- Effective interpersonal, organisational and communication skills. Ability to communicate clearly with a wide variety of colleagues and service users, both verbally and in writing.
- Ability to work with discretion, sensitivity and maintain confidentiality.
- Good planning and organisational skills and ability to meet deadlines.
- Ability to prioritise and manage workload within a busy environment.
- Experience of managing patient flow/queries from multiple locations
- Experience of managing colleagues within general dermatology/waiting lists within general dermatology services
A UK driving license and access to a car for work purposes are essential for this role
Please see attached Job description for a full list of criteria.
Package Description
As a Administration Manager at our Cromwell Road Primary Care Centre, Grimsby, you will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary of £27,000 pro rata with group pension and HCRG Care Group Terms and Conditions
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK\’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do.
We\’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website\’s privacy policy.
- Salary £27,000 per annum, plus Group Pension
- Frequency Annual
- Job Reference HCRGCG/TP/1580/16260
- Contract Type Permanent – Full Time
- Closing Date 27 July, 2025
- Job Category HCRG – Administrative & Clerical
- Location Cromwell Road Primary Care Centre, United Kingdom
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Administration Manager employer: HCRG Care Group
Contact Detail:
HCRG Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Manager
✨Tip Number 1
Familiarise yourself with the specific administrative processes and challenges within healthcare, particularly in dermatology. Understanding the nuances of patient flow and queries will help you stand out as a candidate who is ready to tackle the role head-on.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews. Plus, having an insider's perspective can give you a competitive edge.
✨Tip Number 3
Demonstrate your leadership skills by discussing any relevant experiences where you've successfully managed a team or improved processes. Highlighting your ability to motivate and support staff will resonate well with the hiring managers.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to patient concerns or administrative challenges. Being able to articulate your problem-solving approach will show that you're proactive and ready for the demands of the role.
We think you need these skills to ace Administration Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and management. Focus on your supervisory skills, HR processes, and any experience you have in healthcare settings, particularly in dermatology services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and proactive approach. Mention specific examples of how you've successfully managed teams or improved administrative processes in previous roles.
Highlight Relevant Skills: In your application, emphasise your proficiency with Microsoft Office and your ability to communicate effectively with diverse colleagues and service users. Include examples of how you've maintained confidentiality and handled sensitive information.
Show Enthusiasm for the Role: Express your passion for improving patient experience and service delivery in your application. Make it clear why you're excited about the opportunity to work as an Administration Manager within the healthcare sector.
How to prepare for a job interview at HCRG Care Group
✨Showcase Your Organisational Skills
As an Administration Manager, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples of how you've successfully organised teams or projects in the past, highlighting your planning and prioritisation skills.
✨Familiarise Yourself with HR Processes
Since the role involves overseeing HR processes, brush up on your knowledge of performance management, appraisals, and absence handling. Be ready to discuss your experience in these areas and how you can apply them to support your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding patient concerns or administrative issues. Think of specific scenarios where you've resolved conflicts or improved service delivery, and be prepared to share those stories.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to explain how you would handle communication with both staff and patients, ensuring a positive experience for everyone involved.
