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- Tasks: Support and mentor engineers while resolving complex technical issues.
- Company: Cognex Corporation is a leader in automation and vision systems.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for travel.
- Why this job: Join a dynamic team focused on innovation and customer satisfaction.
- Qualifications: Bachelor's degree in engineering and 3+ years of relevant experience required.
- Other info: Expect travel up to 50% for project support.
The predicted salary is between 36000 - 60000 £ per year.
Advanced Customer Engineer page is loaded
Advanced Customer Engineer
申请 locations United Kingdom – Field time type Full time posted on 发布于 2 天前 job requisition id R0010978
Job Description
Essential Functions
- Provide coaching, mentoring, and guidance to Cognex Field Engineers and Cognex service contractors.
- Operate as a direct escalation path for team members experiencing on-site issues or requiring technical advice.
- Act as a direct escalation point for technical support teams in resolving customer technical support requests.
- Design, test, and tune script blocks (mainly JS) for communication and enhancements of Cognex products and solutions.
- Provide timely, detailed, and accurate reports on service work performed and product performance.
- Offer real-time support for in-field Field Service Engineers (FSEs)/site leads to resolve complex issues effectively, supporting project profitability targets.
- Deliver second-level escalation support, utilizing in-depth evaluation in post-project/sales support environments.
- Provide rapid response and physical deployment options for complex or escalating projects/issues, often coordinating activities of others with short notice.
- Document Technical Notes / “How-To’s” for cross-functional issues and manage documentation distribution.
- Develop training topics and materials for field service resources (internal and external) to enhance competencies and skills.
- Ensure timely communication with customers regarding status updates and keep internal stakeholders informed.
- Travel to sites as needed, with extended travel during project commissioning, acceptance phases, or peak business periods.
- Other responsibilities as assigned.
Knowledge, Skills, and Abilities
- Bachelor’s degree in Electrical, Mechanical, Industrial, Automation, or Computer Engineering from an accredited institution; Master’s degree preferred.
- 3+ years’ experience in solution installation, commissioning, and troubleshooting of ID and Vision-based solutions or relevant automation equipment, electrical, networking, and control systems.
- Advanced knowledge and experience in scripting (C++, JavaScript) and industrial protocols via serial communication (ASCII) and PLC competencies.
- Advanced knowledge of industrial fieldbus protocols.
- Advanced knowledge of PLC systems (Siemens, Rockwell, or Beckhoff preferred).
- Strong customer focus, attention to detail, quick action, excellent communication skills, and a self-driven mentality.
- Ability to prioritize, anticipate risks, and develop mitigation strategies.
- Proficient in In-Sight, VPro, 2D, and 3D Vision applications.
- Strong knowledge of serial and Ethernet protocols.
- Excellent organizational and communication skills, capable of handling difficult customer situations.
- Ability to work proactively remotely and collaboratively in a team.
- Available to travel up to 50%.
#LI-PM1
Additional Job Description
About Us
WE MAKE COMPUTERS THAT CAN SEE
Cognex is the largest, most successful, and most recognized global player in industrial machine vision. Using advanced optics, image sensors, and AI software, Cognex vision and ID systems capture and analyze images to interpret what’s being seen.
Companies use Cognex vision and ID in manufacturing to improve quality, guide robots, and track items through production and distribution stages.
Cognex is dedicated to solving tough problems in industrial machine vision and ID, with more solutions sold than any other company worldwide.
Over a billion products are made daily using Cognex vision.
The smartest systems are supported by the talented people behind them — perhaps you could be one of them!
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Advanced Customer Engineer employer: Cognex Corporation
Contact Detail:
Cognex Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Customer Engineer
✨Tip Number 1
Familiarise yourself with Cognex products and solutions, especially their ID and Vision-based technologies. Understanding the technical aspects and common issues can help you stand out during discussions with the hiring team.
✨Tip Number 2
Network with current or former employees of Cognex Corporation on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Advanced Customer Engineer role.
✨Tip Number 3
Prepare to discuss your experience with scripting languages, particularly JavaScript, as well as your troubleshooting skills. Be ready to share specific examples of how you've resolved complex technical issues in previous roles.
✨Tip Number 4
Demonstrate your customer service skills by preparing scenarios where you've effectively communicated with clients or managed difficult situations. This will show your ability to handle the customer-focused aspects of the role.
We think you need these skills to ace Advanced Customer Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, technical troubleshooting, and scripting. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the Advanced Customer Engineer role. Mention specific experiences where you've provided technical support or training, and how they relate to the responsibilities outlined by Cognex Corporation.
Showcase Technical Skills: Clearly outline your technical skills, especially in scripting languages like JavaScript and any relevant automation technologies. Provide examples of how you've used these skills in previous roles to solve complex problems.
Highlight Communication Abilities: Since the role requires strong communication skills, include examples of how you've effectively communicated with customers or team members in challenging situations. This will show your ability to handle difficult customer interactions.
How to prepare for a job interview at Cognex Corporation
✨Showcase Your Technical Expertise
Make sure to highlight your experience with scripting languages, especially JavaScript, and any relevant automation equipment. Be prepared to discuss specific projects where you've successfully implemented solutions or resolved complex issues.
✨Demonstrate Problem-Solving Skills
Cognex Corporation values creative problem-solving. Prepare examples of how you've tackled challenging situations in the past, particularly in a customer-facing role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Abilities
Strong communication skills are essential for this role. Be ready to discuss how you've effectively communicated with both technical teams and customers. Consider sharing instances where you managed difficult customer interactions successfully.
✨Prepare for Travel Discussions
Since the role requires up to 50% travel, be prepared to discuss your flexibility and willingness to travel. Highlight any previous experiences where travel was a part of your job and how you managed it alongside your responsibilities.
