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- Tasks: Handle up to 300 inbound calls daily and process online orders.
- Company: Beauparc is a leading resource recovery business focused on sustainability and innovation.
- Benefits: Enjoy on-the-job training, flexible work environment, and a supportive team culture.
- Why this job: Join a dynamic team, make an impact, and grow your skills in a fast-paced setting.
- Qualifications: Confident phone manner, strong communication skills, and a hardworking attitude required.
- Other info: Immediate start available; previous call centre experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Key Tasks and Responsibilities
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
On the job training will be provided
Responsible for taking a high volume of inbound calls from both commercial and domestic customers, this could be up to 300 calls across the team per day
You will have a clear, concise, and professional telephone manner
Ability to engage and build strong rapport with customers
Ability to provide written and verbal quotations for potential orders
Processing online orders including those received by email, this could be up to 300 emails per day coming into the inbox
Accuracy is paramount and a detailed approach is essential
Occasionally be the initial point of contact for complaints/ dissatisfaction
Confidence to make outbound calls to customers with adjustments or rescheduled work
Work closely with Traffic Planners & Operations Team to ensue service delivery
Ability to work as a team, prioritising by way of work flow
All aspects of office administration
Ability to work in a faced paced, ever changing environment
Everyday is different in our team, the variety of work changed everyday, so you need to be able to adapt to the environment and change to the work flow within the department
Immediate start availableCandidate requirements
A confident and professional telephone manner
Excellent communication skills, both verbal and written
Enthusiastic and hardworking
The ability to work on one’s own initiative
Ability to work under tight deadlines
Someone who drives due to location of site its best accessed via car
Join us on the journey…..
Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.
Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow.
Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.
Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.
Take the first step today and join us on the journey……….
Beauparc aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside.
(DE&I Policy Statement)
Inbound Call Centre Executive employer: Beauparc
Contact Detail:
Beauparc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Call Centre Executive
✨Tip Number 1
Familiarise yourself with common call centre scenarios and customer service techniques. This will help you respond confidently during any potential role-play or situational questions in the interview.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. Focus on clarity, professionalism, and building rapport, as these are key skills for the Inbound Call Centre Executive role.
✨Tip Number 3
Research Beauparc and its values to understand their commitment to sustainability and customer satisfaction. Being able to discuss how your personal values align with theirs can set you apart during the interview.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your ability to handle high-pressure situations and adapt to changing workloads. This will show your potential employer that you can thrive in a fast-paced environment.
We think you need these skills to ace Inbound Call Centre Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous call centre roles. Emphasise your communication skills and ability to handle high volumes of calls and emails.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific skills that align with the job description, such as your professional telephone manner and ability to work under tight deadlines.
Showcase Your Customer Service Skills: In your application, provide examples of how you've effectively engaged with customers in the past. Highlight any experience in resolving complaints or building rapport with clients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Beauparc
✨Showcase Your Communication Skills
As an Inbound Call Centre Executive, your ability to communicate clearly and professionally is crucial. During the interview, demonstrate your verbal and written communication skills by providing concise answers and asking insightful questions.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios that mimic real call situations. Practice handling customer inquiries and complaints effectively, showcasing your problem-solving skills and ability to build rapport with customers.
✨Highlight Your Adaptability
The role requires flexibility in a fast-paced environment. Share examples from your past experiences where you successfully adapted to changing workloads or handled multiple tasks simultaneously.
✨Demonstrate Attention to Detail
With a high volume of calls and emails, accuracy is key. Be prepared to discuss how you ensure attention to detail in your work, perhaps by sharing specific strategies or tools you use to stay organised.
