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- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage, serving customers on their journeys.
- Benefits: Enjoy 33 days holiday, up to 50% employee discounts, and a supportive Employee Assistance Programme.
- Why this job: Be part of a culture that values learning, support, and community involvement while making a difference.
- Qualifications: Retail leadership experience preferred, with strong communication and team motivation skills.
- Other info: Flexible approach needed to support multiple stores; a chance to grow in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
As a Deputy Manager you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us, whether it’s a commute to work/education, or a holiday abroad
What being a Deputy Manager is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
- Creating a culture of learning, support and recognition – spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
- Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement
- Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
- Flexibility of approach that will allow you to support other stores in the area when needed
- Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority
- Experience of supporting employee training and development, and motivating teams adopting an ‘engage’ rather than ‘tell’ approach
How we reward our teams:
We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays (Management – 33 days including bank holidays) (Hourly paid 6.6 weeks including bank holidays) and employee discounts (up to 50%), we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
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Main - Deputy Manager employer: Funky Pigeon
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Main - Deputy Manager
✨Tip Number 1
Familiarise yourself with WHSmith's values and culture. Understanding their commitment to customer service and employee development will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully motivated teams in previous roles. Highlight specific instances where you engaged your team to achieve business objectives.
✨Tip Number 3
Research the local market and community where the store is located. Being able to discuss local opportunities and how you can leverage them will demonstrate your proactive approach and understanding of the role.
✨Tip Number 4
Prepare to discuss your experience with KPIs and how you've used them to drive performance. This will show that you have a results-oriented mindset, which is crucial for a Deputy Manager position.
We think you need these skills to ace Main - Deputy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant retail leadership experience, especially in fast-paced environments. Emphasise your ability to lead teams and meet KPIs, as these are key aspects of the Deputy Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team development. Share specific examples of how you've successfully motivated teams and created a positive working environment in previous roles.
Showcase Your Leadership Style: During the application process, be clear about your leadership approach. Highlight your experience in training and developing staff, and how you engage with your team rather than just directing them.
Research WHSmith: Familiarise yourself with WHSmith's values and recent developments, especially in their growth areas like airports and hospitals. This knowledge will help you align your application with their goals and demonstrate your genuine interest in the company.
How to prepare for a job interview at Funky Pigeon
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully motivated your team in the past, especially in fast-paced environments. Highlight any specific achievements related to customer service and team development.
✨Understand the Business Objectives
Familiarise yourself with the company's trading plan and key performance indicators (KPIs) relevant to the role. Be ready to discuss how you can contribute to meeting these objectives and share any insights you have about the local market that could benefit the store.
✨Emphasise Your Flexibility
The role requires flexibility to support other stores when needed. Be prepared to discuss instances where you've adapted to changing circumstances or taken on additional responsibilities. This will show your willingness to go the extra mile for the team and the business.
✨Prepare for Team Development Questions
Expect questions about how you would approach training and developing your team. Think of specific strategies you've used to engage employees and foster a culture of learning. Highlight your 'engage' rather than 'tell' approach to motivate your colleagues effectively.
