Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support business customers through proactive communication and problem-solving.
- Company: Join Dye & Durham, a visionary leader in customer operations.
- Benefits: Enjoy competitive pay, healthcare, wellness programs, and paid volunteer days.
- Why this job: Be part of a dynamic team that values innovation and diverse perspectives.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunities for training and development to advance your career.
The predicted salary is between 24000 - 36000 £ per year.
Client Support Representative
Department: Customer Operations
Employment Type: Permanent – Full Time
Location: Barnsley
Description
Key Responsibilities
- Pro-active and reactive management of customer orders by telephone, email or any other appropriate media.
- All customer query handling, ensuring correct recording of queries on our in-house IT systems.
- Liaising with all other departments to ensure all queries are resolved within strict SLAs.
- Providing advice and technical support on all products and services offered.
- Providing up to date information on the progression of order and individual products contained within it.
- Taking ownership for the resolution of client escalations by pro-active query management.
- Manage both inbound and outbound telephone calls
Skills, Knowledge & Expertise
- Have excellent professional communication skills and be customer focused, with a positive, can-do attitude.
- Have previous experience working in a customer focused environment
- Have key understanding of the industry and conveyancing process
- Good IT Skills, able to become competent in bespoke systems quickly
- Have the drive to learn and develop in-depth knowledge of all products and services supplied to our customers
- Understand the need for processes and be able to follow the query handling, complaints and escalations process with accuracy and attention to detail
- Work to achieve and exceed SLA’s and KPI’s in the department and wider business, working together with your team to meet targets.
Job Benefits
- We ask how tomorrow can be better than today
- We are passionate about solving our customer\’s challenges
- Our ideas break boundaries
- We value different perspectives and encourage dialogue
- We take ownership and celebrate together
#J-18808-Ljbffr
Client Support Representative employer: Dye & Durham Corporation
Contact Detail:
Dye & Durham Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Representative
✨Tip Number 1
Familiarise yourself with the conveyancing process and the specific products and services offered by Dye & Durham. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios with a friend can help you articulate your responses clearly and maintain a positive attitude under pressure.
✨Tip Number 3
Research common customer queries and complaints in the industry. Being prepared with solutions or ways to handle these situations will show that you are proactive and ready to take ownership of client escalations.
✨Tip Number 4
Network with current or former employees of Dye & Durham on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Client Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of a Client Support Representative. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve queries effectively. Mention specific examples from your past experiences that illustrate your problem-solving skills and proactive approach.
Highlight Relevant Skills: In your application, emphasise your communication skills, IT proficiency, and understanding of the industry. Make it clear how these skills will help you excel in managing customer orders and queries.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Client Support Representative.
How to prepare for a job interview at Dye & Durham Corporation
✨Showcase Your Communication Skills
As a Client Support Representative, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from your past experiences where you successfully resolved customer queries.
✨Understand the Industry
Familiarise yourself with the conveyancing process and the specific services offered by the company. This knowledge will not only impress the interviewers but also show your genuine interest in the role and the industry.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss situations where you've taken ownership of a problem and seen it through to resolution. Emphasise your proactive approach to managing customer queries and how you ensure customer satisfaction.
✨Demonstrate Your Team Spirit
Since the role involves working closely with other departments, be ready to talk about your experience in team settings. Share examples of how you've collaborated with colleagues to meet targets and exceed SLAs, showcasing your ability to work well within a team.
