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- Tasks: Join our team to provide top-notch customer service and manage ticket sales at the station.
- Company: GWR is a leading railway operator, committed to transforming train travel in the UK.
- Benefits: Enjoy free rail travel, health care plans, discounts, and a supportive team environment.
- Why this job: Be part of a dynamic team that values diversity and offers opportunities for personal growth.
- Qualifications: No specific experience needed; just bring your enthusiasm and a can-do attitude!
- Other info: Full training provided, with shifts covering weekends and holidays.
The predicted salary is between 24378 - 36567 £ per year.
Customer Service Train Dispatch & Ticket Selling
Location – Teignmouth & Dawlish Station
Salary £30473 pa pro rata / £16.68 per hour
Who are we?
GWR is the proud custodian of Brunel\’s railway – one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK\’s top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
About the team?
The stations team delivers a wide range of services to our customers, from being the first and last point of contact in a customer\’s journey, selling and checking tickets, making sure our customers know where to go, helping them to board and alight services, providing information and help to make the customer experience one to remember. The team is responsible for providing a safe and secure environment, delivering the safe and efficient dispatch of trains and ensuring that all the services provided at the station deliver to the highest standards. Working in a busy and challenging environment, the stations team work tirelessly to ensure a great customer experience is delivered, even when things go wrong.
About the job?
As an S7 at Teignmouth & Dawlish you will have a multifunctional role, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, ensure that customer requirements are met and exceeded, you will ensure that station activities including the dispatching of train services are completed safely and punctually. Provide information and assistance to customers and ensure that the station environment is kept to a high standard.
Your main responsibilities will be?
- Providing the highest level of customer service and being dedicated to customer needs
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
- Carrying out routine maintenance and cleaning of ticket machines and IT equipment
- Accurately completing all accountancy and other associated documentation
- Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
- Providing information and assistance to customers
- Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
- Maintaining a safe, pleasant and clean station environment
You\’ll need to be?
- Able to deliver extraordinary front line customer service
- Able to understand customer requirements and expectations
- A self-starter with a can do attitude
- Confident when decision-making
- Calm yet directive in a crisis
- Able to work to strict procedures
As a minimum you will need to have:
- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- An ability to multitask well
About the location?
Teignmouth is a busy station in South Devon. It has good transport links to the surrounding area. During the busy holiday periods due to its proximity to many popular tourist locations and venues will see large numbers visit this station.
Working pattern
The role requires shift working 7 days a week on a rolling roster pattern including Sundays and Bank holidays. This role is a rest day relief, working between both stations to cover resident colleague\’s rest days.
Additional information
Applicants successfully short listed, will be invited to undertake an online dispatch test and interview. Interviews will take place w/c 11th August 2025.
The successful candidate will be required to meet the medical standards for the role including colour vision test and drugs and alcohol screen. A Basic DBS is also required.
Full training is provided and initial training will last up to three weeks, Monday to Friday full time hours. The location of the training will be our Training Centre in Swindon. A travel pass and hotel accommodation is provided.
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
INGWR #J-18808-Ljbffr
Customer Service, Dispatch & Ticket Selling employer: Great Western Railway
Contact Detail:
Great Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Dispatch & Ticket Selling
✨Tip Number 1
Familiarise yourself with GWR's values and customer service philosophy. Understanding their commitment to providing a great customer experience will help you align your approach during the interview process.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to clearly convey information and assist customers effectively is crucial for this role.
✨Tip Number 3
Prepare for the online dispatch test by reviewing basic train dispatch procedures and safety protocols. This will demonstrate your readiness to handle the responsibilities of the role.
✨Tip Number 4
Showcase your ability to work under pressure by sharing examples from past experiences where you successfully managed challenging situations. This will highlight your calmness and decision-making skills.
We think you need these skills to ace Customer Service, Dispatch & Ticket Selling
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Customer Service, Dispatch & Ticket Selling.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to handle high-pressure situations, multitask, and provide excellent service.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, make sure to provide examples in your application that showcase your ability to communicate effectively with customers and colleagues.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the position and the company. Mention specific aspects of GWR that resonate with you and explain why you want to be part of their team.
How to prepare for a job interview at Great Western Railway
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've provided exceptional service in the past. Highlight your ability to understand customer needs and exceed their expectations.
✨Demonstrate Your Problem-Solving Abilities
The job involves working in a busy environment where things can go wrong. Be ready to discuss how you've handled challenging situations calmly and effectively, showcasing your decision-making skills under pressure.
✨Familiarise Yourself with the Role's Responsibilities
Understand the key responsibilities of the position, such as ticket selling and train dispatching. Being knowledgeable about these tasks will help you answer questions confidently and show your enthusiasm for the role.
✨Prepare for the Online Dispatch Test
Since shortlisted candidates will take an online dispatch test, practice relevant skills beforehand. Familiarise yourself with any necessary procedures and ensure you're comfortable with the technology involved.
