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- Tasks: Provide first and second line IT support, troubleshoot hardware and software issues.
- Company: Join a dynamic team supporting multiple office locations in a collaborative environment.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Why this job: Perfect for tech enthusiasts eager to grow their skills and make a real impact.
- Qualifications: GCSEs in Maths and English, Level 2 IT qualification, strong communication skills required.
- Other info: A valid UK driving licence is needed for travel between office locations.
The predicted salary is between 24000 - 36000 £ per year.
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Job Description
The IT Support Technician provides first and second line technical support to staff, partners, and consultants.
Responsibilities include diagnosing and resolving IT issues, maintaining hardware and software, supporting standard and bespoke applications, and contributing to IT operations across multiple office locations as part of the Desk-side Support team.
Key Responsibilities
- Deliver 1st/2nd line support, logging and resolving incidents efficiently.
- Maintain and troubleshoot hardware (PCs, laptops, tablets, phones, printers, etc.).
- Support installation, maintenance, and updates of software and systems.
- Manage user accounts, permissions, and device security.
- Monitor backups and escalate failures as needed.
- Support onboarding/offboarding processes including provisioning and decommissioning equipment and accounts.
- Liaise with third-party vendors for support issues.
- Assist with maintaining IT documentation and inventories.
- Ensure meeting room equipment is operational through routine checks.
Technical Skills
- Experience with helpdesk/ticketing systems.
- Active Directory, MFA, Windows 10/11, and Microsoft 365 support.
- Knowledge of mobile device management (iOS, Intune).
- Understanding of imaging/build processes and backup software.
- Desirable: Legal software, Microsoft Exchange (2019/Online).
Qualifications
- GCSEs (Maths & English) grade A–C or equivalent.
- Minimum Level 2 IT qualification (e.g., A+, BTEC); Level 3 preferred.
- ITIL Foundation and Microsoft certifications desirable.
Other Requirements
- Valid UK driving licence (travel required).
- Strong communication, organisation, and problem-solving skills.
- Professional, proactive, and customer-focused with a desire to grow in IT.
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IT Support Technician employer: Kirkland Associates
Contact Detail:
Kirkland Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with common helpdesk and ticketing systems, as well as the specific tools we use at StudySmarter. Being able to demonstrate your knowledge of these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your skills with Active Directory, Windows 10/11, and Microsoft 365. We value candidates who can hit the ground running, so showcasing your practical experience with these technologies will be a big plus.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved IT issues. We love hearing about your problem-solving skills, so think of examples that highlight your ability to troubleshoot effectively under pressure.
✨Tip Number 4
Show your enthusiasm for continuous learning in IT. Mention any relevant certifications or courses you're pursuing, as we appreciate candidates who are proactive about their professional development and eager to grow within our team.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with helpdesk systems, Active Directory, and Microsoft 365. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the IT Support Technician position. Mention specific experiences that showcase your problem-solving skills and customer-focused approach, as well as your desire to grow in the IT field.
Showcase Technical Skills: Clearly outline your technical skills related to the job, such as experience with Windows 10/11, mobile device management, and backup software. Providing examples of how you've used these skills in previous roles can strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Kirkland Associates
✨Showcase Your Technical Skills
Be prepared to discuss your experience with helpdesk systems, Active Directory, and Microsoft 365. Highlight specific examples of how you've resolved IT issues in the past, as this will demonstrate your technical competence.
✨Demonstrate Problem-Solving Abilities
During the interview, you may be presented with hypothetical scenarios or real-life problems. Practice articulating your thought process and the steps you would take to diagnose and resolve these issues effectively.
✨Emphasise Communication Skills
As an IT Support Technician, you'll need to communicate clearly with non-technical staff. Prepare to give examples of how you've successfully explained technical concepts to users in a way they can understand.
✨Research the Company Culture
Understanding the company's values and culture can help you tailor your responses. Look into their approach to IT support and customer service, and think about how your own values align with theirs.
