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- Tasks: Lead a team to ensure efficient and safe delivery operations while maintaining high customer service standards.
- Company: Join a dynamic company focused on delivering exceptional service and fostering team development.
- Benefits: Enjoy a hands-on role with opportunities for growth and a strong focus on team culture.
- Why this job: Make a real impact by improving delivery services and ensuring customer satisfaction in your community.
- Qualifications: Experience in warehouse/transport management and a passion for motivating teams are essential.
- Other info: A Management CPC is required, and a proactive approach will set you apart.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation. Can you deliver this?
Based in one of our delivery locations, experience, knowledge and skills in warehouse / transport are essential.
Leading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.
Managing delivery costs and customer charges to achieve agreed targets.
Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost
Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.
Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction
Working with the regional team, assisting the business to identify opportunities while developing or improving ways of working.
Previous experience and knowledge of deliveries/ transport are essential in addition to:
Management CPC
Experience of managing a warehouse operation
Engaging with customers and building and maintaining strong relationships
Developing new ideas and challenging a team to improve the delivery service
Identifying talent and encouraging development in a team
Motivating a team to build a strong customer service culture
Communicating openly and being able to influence key stakeholders
Planning and organising effectively
A "Hands on approach" is beneficial
Delivery Manager employer: Booker Group plc
Contact Detail:
Booker Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager
✨Tip Number 1
Familiarize yourself with the latest trends in delivery management and customer service. This knowledge will help you demonstrate your understanding of the industry during interviews and show that you're proactive about improving operations.
✨Tip Number 2
Network with professionals in the logistics and delivery sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare specific examples from your past experience where you've successfully led a team or improved delivery operations. Being able to share these stories will highlight your leadership skills and ability to drive results.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your answers during the interview and show that you're a great fit for our team.
We think you need these skills to ace Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing delivery operations, warehouse management, and customer service. Use specific examples that demonstrate your ability to lead a team and improve efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your proven track record in motivating teams. Mention how your hands-on approach has led to successful outcomes in previous roles.
Showcase Relevant Experience: Clearly outline your experience with transport and warehouse operations. Include any relevant certifications, such as Management CPC, and emphasize your ability to engage with customers and build strong relationships.
Highlight Problem-Solving Skills: Discuss specific challenges you have faced in previous roles and how you overcame them. This will demonstrate your ability to identify opportunities for improvement and set challenging targets for your team.
How to prepare for a job interview at Booker Group plc
✨Showcase Your Leadership Skills
As a Delivery Manager, your ability to lead and motivate a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, focusing on how you developed their skills and improved performance.
✨Demonstrate Customer Service Focus
Highlight your commitment to customer satisfaction. Discuss strategies you've implemented to enhance customer service and how you've used feedback to make improvements. This will show that you understand the importance of keeping customers happy.
✨Discuss Efficiency Improvements
Be ready to talk about your experience in identifying opportunities for efficiency within delivery operations. Share any metrics or results from previous roles that demonstrate your ability to minimize costs while maintaining high service standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges in delivery management and how you would address them, especially in terms of legal compliance and safety.
