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For Companies At a Glance
- Tasks: Manage EDI operations, provide technical support, and troubleshoot issues across Europe.
- Company: Join a dynamic team focused on enhancing electronic data interchange solutions.
- Benefits: Enjoy a 12-month fixed-term contract with opportunities for growth and development.
- Why this job: Be part of a collaborative culture that values innovation and efficiency in tech.
- Qualifications: Experience with SQL, EDI mapping, and excellent communication skills are essential.
- Other info: Fluency in English is required; additional languages like German or Spanish are a plus.
The predicted salary is between 42000 - 60000 £ per year.
Job Description
- Proven knowledge of EDI Mapping and EDI platform experience
- Capable EDI technical support nd EDI implementation experience
- Solid SQL queries experience
EDI Operations Manager or IT Operations Manager with EDI experience wanted for 12 months FTC in St AlbansAs the Electronic Data Interchange (EDI) Operations Manager, you will provide first and second level technical support across Europe and work directly with 3rd party managed services provider, OpenText'. You will also respond to and work with customers, resellers, and internal business units whilst resolving transaction processing issues, providing EDI technical support and assisting business units on day-to-day EDI-related issues.You will provide front-line customer support for all European EDI related systems. Respond to contact from EU customers and resellers via phone and email. As well as manage the customer relationships and work to onboard new customers to the EDI platform. You will coordinate with internal business units (customer service, compliance, distribution centre personnel) to define EDI implementation plan for new and existing EDI transaction sets. Troubleshoot and problem-solving where needed in a timely manner. Work closely with the IT development team to support and enhance software and system architecture. Assist in the ongoing augmentation of automation platforms and systems in an effort to reduce processing times and improve overall efficiency. Finally, you will need to implement efficiencies and improvements within the current EDI structure. Identify and correct gaps in business and data communication related to EDI. Test EDI transactions with new and existing trading partners while interacting with users during acceptance testing. Role Requirements:
- Essential experience of SQL queries.
- Must have precise knowledge of EDIFACT transaction sets.
- Extensive knowledge of translators (TLE and BizLink preferred) and EDI related integration aspects.
- Ability to coordinate testing and deployment of EDI partner relationships.
- Experience with Value Added Networks (VANS) and EDI mailboxes.
- Excellent communication skills (verbal and written).
- Proven experience providing direct customer support including problem analysis, issue tracking, escalation and resolution.
- Superior troubleshooting and problem-solving abilities.
- Ability to work in a fast-paced environment with little direct supervision.
- Proven knowledge of EDI including mapping, and XML standards (VICS, EDIFACT) and associated communication protocols.
- Opentext EDI platform experience preferred
- Knowledge of various network and internet technologies and communication protocols: TCP/IP, FTP, HTTP, AS2, etc.
- Exposure to and basic understanding of relational databases.
- Knowledge of the processes, practices and terminology of the following vertical areas: Retail, Manufacturing, Logistics, etc.
- Experience with UNIX/Linux or Windows a plus
- Fluent in English, written and speaking. Other languages (German and/or Spanish) is an advantage.
- Highly collaborative and able to operate at all levels, internally and externally, whilst leading by example.
- Flexible and able to take on new challenges.
- Ability to develop strong interpersonal relationships among all cross-functional groups.
IT Operations Manager EDI employer: Broster Buchanan Ltd
Contact Detail:
Broster Buchanan Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager EDI
✨Tip Number 1
Familiarise yourself with the specific EDI platforms mentioned in the job description, such as OpenText. Understanding their functionalities and how they integrate with other systems can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your SQL skills, especially focusing on writing complex queries. Being able to demonstrate your proficiency in SQL during discussions can showcase your technical capabilities and problem-solving skills.
✨Tip Number 3
Prepare to discuss your experience with EDI mapping and transaction sets like EDIFACT. Be ready to provide examples of how you've successfully implemented or troubleshot EDI processes in previous roles.
✨Tip Number 4
Highlight your customer support experience, particularly in a technical context. Be prepared to share specific instances where you resolved issues or improved customer relationships, as this role heavily involves direct interaction with clients.
We think you need these skills to ace IT Operations Manager EDI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with EDI mapping, SQL queries, and any relevant technical support roles. Use keywords from the job description to demonstrate that you meet the essential requirements.
Craft a Strong Cover Letter: In your cover letter, explain why you're a great fit for the IT Operations Manager role. Mention your experience with EDI platforms, customer support, and problem-solving skills. Be specific about how your background aligns with the responsibilities outlined in the job description.
Showcase Relevant Experience: When detailing your work history, focus on your achievements related to EDI operations and technical support. Include examples of how you've improved processes or resolved issues in previous roles, particularly in fast-paced environments.
Prepare for Technical Questions: Anticipate technical questions related to EDI, SQL, and troubleshooting during the interview process. Brush up on your knowledge of EDIFACT transaction sets and communication protocols to demonstrate your expertise.
How to prepare for a job interview at Broster Buchanan Ltd
✨Showcase Your EDI Knowledge
Make sure to highlight your experience with EDI mapping and platforms during the interview. Be prepared to discuss specific projects where you implemented EDI solutions, as well as any challenges you faced and how you overcame them.
✨Demonstrate SQL Proficiency
Since solid SQL query experience is essential for this role, be ready to provide examples of how you've used SQL in past positions. You might even want to brush up on some common SQL queries beforehand, as you could be asked to solve a problem on the spot.
✨Prepare for Customer Support Scenarios
As the role involves providing technical support, think of examples where you've successfully resolved customer issues. Be ready to explain your approach to troubleshooting and how you ensure customer satisfaction, especially in high-pressure situations.
✨Understand the Business Context
Familiarise yourself with the industries relevant to the position, such as retail, manufacturing, and logistics. This will help you understand the specific EDI needs of potential clients and demonstrate your ability to communicate effectively with various stakeholders.
