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- Tasks: Lead a team in providing top-notch CCTV monitoring services and customer support.
- Company: Join Marlowe Fire & Security, the UK's fastest-growing fire safety and security consortium.
- Benefits: Enjoy a competitive salary, pension, mental health support, and career development opportunities.
- Why this job: Be part of an innovative team that values creativity and continuous improvement.
- Qualifications: Ideal candidates have strong communication skills and experience in fast-paced environments.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace.
The predicted salary is between 24000 - 32000 £ per year.
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ARC Shift Team Leader – Birchwood
Marlowe Fire & Security Group are the fastest growing and most innovative consortium of fire life safety and security service providers in the UK. Due to enormous growth and securing major new accounts across the country, we’re looking for bright, client focused, ARC Team Leader to provide and lead CCTV monitoring services whilst meeting required standards and customer SLA’s across the team.
ARC Shift Team Leader – Birchwood
Marlowe Fire & Security Group are the fastest growing and most innovative consortium of fire life safety and security service providers in the UK. Due to enormous growth and securing major new accounts across the country, we’re looking for bright, client focused, ARC Team Leader to provide and lead CCTV monitoring services whilst meeting required standards and customer SLA’s across the team.
The Role
- Provide alarm monitoring services in accordance with procedures & ARC accreditation.
- Handle incoming Telephone Calls in a timely & professional manner.
- Provide an OOH Service Callout function in accordance with MFSG requirements and policies.
- To provide excellent customer service to both internal and external customers
- Comply with the requirements for a CAT II NSI Gold ARC.
Responsibilities
- Team Supervision: Provide guidance, direction, and support to team members, ensuring adherence to company policies and procedures.
- Goal Setting: Collaborate with ARC management to establish team objectives, key performance indicators (KPIs), and action plans to achieve targets.
- Performance Management: Monitor team performance, identify areas for improvement, implement strategies to enhance productivity and efficiency.
- Training and Development: Identify training needs within the team and facilitate training sessions to enhance skills and knowledge. Mentor team members to foster their professional growth.
- Communication: Serve as a liaison between team members and management, conveying important information, feedback, and updates effectively.
- Conflict Resolution: Address conflicts and challenges within the team promptly and diplomatically, striving to maintain a harmonious working environment.
- Workload Management: Manage team resources efficiently, including, equipment and headcount to optimize productivity.
- Innovation and Improvement: Encourage creativity and innovation within the team, fostering a culture of continuous improvement and adaptation to change.
- Performance Evaluation: Conduct regular performance evaluations, provide constructive feedback, and recognize achievements to motivate.
- Risk Management: Identify potential risks and obstacles that may impact team performance.
- Cross-Functional Collaboration: Collaborate with other departments or teams to achieve common goals.
- Compliance: Ensure team compliance with relevant laws, regulations, and industry standards, maintaining ethical conduct and integrity in all operations.
- General: Ensure the ARC & facilities are kept clean and tidy during the shift
Requirements
Our ideal candidate has
- Security ARC knowledge
- A good telephone manner and experience dealing with customers via phone and email.
- A customer-focused approach and the ability to effectively resolve customer queries.
- Excellent administration and computer skills.
- Previous experience working to deadlines and meeting SLAs.
- Excellent organisation, time management, and administration skills.
- Demonstrable experience working within a fast-paced and busy environment.
Benefits
Marlowe Fire & Security Group is the fire safety and security division of Marlowe Critical Services Together, we are the UK’s fastest growing and most innovative consortium of fire safety and security service providers, providing protection to our customers\’ property and people. Consisting of established and complementary brands: ACL, FAFS Fire & Security, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection, Clymac and Marlowe Smoke Control.
What We Offer
As part of the Marlowe Fire and Security team you will have access to some great benefits including:
- Basic salary of up to £28,000
- Pension
- Life Assurance
- Free, secure, onsite parking
- Paid Refer A Friend Scheme
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Development and progression opportunities
Equal Opportunities
At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
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ARC Team Leader employer: Marlowe Fire & Security
Contact Detail:
Marlowe Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ARC Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends in fire safety and security. Understanding the current technologies and practices in CCTV monitoring will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the fire and security industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the ARC Team Leader position at Marlowe Fire & Security.
✨Tip Number 3
Prepare to discuss your leadership style and how you handle team dynamics. Be ready to share specific examples of how you've successfully managed teams, resolved conflicts, and improved performance in previous roles.
✨Tip Number 4
Research Marlowe Fire & Security's values and recent achievements. Tailoring your conversation to align with their mission and showcasing your enthusiasm for contributing to their growth can set you apart from other candidates.
We think you need these skills to ace ARC Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security and team leadership. Emphasise your skills in customer service, administration, and performance management, as these are key for the ARC Team Leader role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to lead a team and meet customer SLAs, aligning with Marlowe Fire & Security's values.
Highlight Relevant Skills: In your application, clearly outline your knowledge of security ARC standards and your experience in a fast-paced environment. Use examples to illustrate your problem-solving abilities and customer-focused approach.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Marlowe Fire & Security
✨Showcase Your Leadership Skills
As an ARC Team Leader, you'll be expected to guide and support your team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and mentor others.
✨Demonstrate Customer Service Excellence
Given the role's emphasis on customer service, be ready to discuss your experience in handling customer queries. Highlight specific instances where you resolved issues effectively and maintained a positive client relationship.
✨Familiarise Yourself with Industry Standards
Understanding the requirements for a CAT II NSI Gold ARC is crucial. Research these standards and be prepared to discuss how you would ensure compliance within your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle conflicts. Think of scenarios where you've had to manage team dynamics or improve performance under pressure, and be ready to share those experiences.
