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- Tasks: Lead teams in customer service, administration, and training coordination for seamless operations.
- Company: Join Boden Group, a respected leader in the built environment sector.
- Benefits: Enjoy a full-time role with opportunities for growth and impactful leadership.
- Why this job: Shape support services and inspire teams while making a real operational impact.
- Qualifications: Experience in contact centres, strong people management, and finance processes required.
- Other info: Perfect for those ready to take ownership and drive improvements.
The predicted salary is between 36000 - 60000 £ per year.
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This range is provided by Boden Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Boden Group
Recruiting for Facilities, Workplace & Property teams supporting clients across the UK and Internationally.
Customer and Support Services Manager
Boden Group is excited to partner with a leading business in the built environment sector in search of a talented Customer and Support Services Manager.
Do you thrive in a fast-paced environment, motivating teams, streamlining processes, and delivering exceptional support across service streams? This is your chance to lead a central office function supporting major facilities contracts—managing customer service, administration, and training coordination all under one roof.
Your Role in a Nutshell
You’ll oversee the heart of operations: leading three teams, driving high-performance standards, and ensuring seamless service delivery. As a key strategic voice, you’ll liaise across the business to elevate operations and deliver powerful insights through regular KPI reporting.
What you\’ll be owning:
- Team leadership across Customer Service Centre, Administration, and Training Coordination
- HR responsibilities including recruitment, training, performance management, and weekly team progression
- Supporting contract mobilisation and changes in delivery requirements
- Improving working practices and exploring tech-based solutions for process efficiency
- Financial oversight: payment processes, PO management, and supplier queries
- Preparing reports for senior stakeholders to drive compliance and operational clarity
- Day-to-day office management, including handling sensitive and confidential data
What You Bring
You’re organised, positive, and confident leading multi-functional teams. You love driving improvement without compromising quality and enjoy being the glue between operations and support functions.
You’ll also bring:
- Contact centre or similar experience with strong people management credentials
- Finance and procurement process know-how, including PO and query resolution
- Proficiency in Orbit finance systems and MRI Evolution (CAFM)
- High-level communication and reporting skills, both written and verbal
- Microsoft Office whiz, especially Excel, Word, and PowerPoint
- A proactive mindset and ability to shape new working practices
Why Join?
This is a pivotal leadership role in a nationally respected organisation, where your contribution will shape how support services operate and evolve. It\’s the perfect step for someone ready to take ownership, inspire a team, and leave a lasting operational impact.
Do not hesitate to apply!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Customer Service and Administrative
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Industries
Facilities Services and Construction
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Help Desk Manager employer: Boden Group
Contact Detail:
Boden Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Manager
✨Tip Number 1
Familiarise yourself with the specific tools and systems mentioned in the job description, like Orbit finance systems and MRI Evolution. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific challenges you faced and how you motivated your team to achieve high-performance standards.
✨Tip Number 3
Research the company’s current operations and any recent changes in their service delivery. This knowledge will help you engage in meaningful conversations during interviews and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Prepare to discuss your approach to improving working practices and exploring tech-based solutions. Think of innovative ideas that could enhance efficiency in customer service and administration, as this aligns perfectly with the role's expectations.
We think you need these skills to ace Help Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, team leadership, and process improvement. Use specific examples that demonstrate your ability to manage multi-functional teams and drive operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the built environment sector. Mention how your skills align with the job requirements, particularly in areas like financial oversight and communication skills.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office, especially Excel, as well as any experience with finance systems like Orbit and MRI Evolution. These skills are crucial for the role and should be clearly stated.
Showcase Leadership Experience: Provide examples of your previous leadership roles, focusing on how you motivated teams and improved service delivery. This will demonstrate your capability to oversee operations and manage HR responsibilities effectively.
How to prepare for a job interview at Boden Group
✨Showcase Your Leadership Skills
As a Help Desk Manager, you'll be leading multiple teams. Be prepared to discuss your leadership style and provide examples of how you've motivated teams in the past. Highlight any specific achievements that demonstrate your ability to drive high-performance standards.
✨Demonstrate Your Problem-Solving Abilities
The role requires improving working practices and exploring tech-based solutions. Come equipped with examples of challenges you've faced in previous roles and how you successfully resolved them. This will show your proactive mindset and ability to shape new working practices.
✨Familiarise Yourself with Relevant Systems
Proficiency in Orbit finance systems and MRI Evolution is essential. If you have experience with these or similar systems, be ready to discuss it. If not, do some research to understand their functionalities and how they relate to the role.
✨Prepare for KPI Discussions
Since the role involves regular KPI reporting, be prepared to talk about key performance indicators you've used in the past. Think about how you've measured success in customer service and administration, and be ready to share insights on how you can elevate operations through data.
