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- Tasks: Provide top-notch customer support and manage order fulfilment from start to finish.
- Company: Join Alfa Laval, a leader in sustainable solutions making a positive impact on the planet.
- Benefits: Enjoy a diverse workplace with opportunities for growth and development.
- Why this job: Make a difference daily while working on complex projects that matter.
- Qualifications: High School Diploma and 5 years of experience in customer service within an industrial setting.
- Other info: Experience with ERP and CRM systems is a plus; French speakers are welcome!
The predicted salary is between 28800 - 43200 £ per year.
Customer Support Specialist page is loaded
Customer Support Specialist
Apply locations Scarborough, ON time type Full time posted on Posted 2 Days Ago time left to apply End Date: August 15, 2025 (27 days left to apply) job requisition id JR0039015
At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.
The Customer Support Specialist is responsible for providing direct support to customers, including all aspects of order fulfillment from order entry to invoicing. This role also supports central and local project managers to execute complex projects, as well as directly managing orders of medium and low complexity.
Duties of this role will include:
• Delight your customers through superior customer service
• Manage the order to cash process, for Complex and Project Orders from order
acceptance to invoicing (Order fulfillment, Ordering Equipment, Parts & Technical expertise, Monitoring cost, Order Shipping and Customer Invoicing).
• Customer support during the process: order status, delivery date. Purchase, control and preparation of supplier\’s shipping documents.
• Export & Import coordination: documentation, logistics, custom clearance.
• Handling of suppliers database.
• Backlog and order management in our ERP and CRM systems to ensure customer satisfaction
• Working with colleagues across the Alfa Laval Group, place orders on supply units and distribution centers and other sub-suppliers to ensure timely product delivery
• Ensure that all activities follow the processes and check points of our Quality Business System
• Manage customer claims process
Education (degree or years) and/or Certification/Registration:
- High School Diploma (or higher) and at least 5 years of practical experience in an Industrial B2B working environment.
Type and Length of Experience:
- 5 years’ experience of administrative and customer service work in various industrial markets.
Knowledge, Skills, Abilities and Attributes Desired in Candidate:
- You have experience reviewing and executing complex contract requirements and commercial terms/conditions.
- You are an effective problem solver, a self-starter, detail oriented, service minded and are equally comfortable working independently or within a team.
- You must demonstrate excellence in verbal and written communication, can juggle multiple priorities, and are well-organized.
- You are proficient in the use of computers; experience with ERP and CRM systems is a definite asset.
- Familiarity with process equipment – experience with separation, heat transfer or fluid handling equipment would be an asset.
- Technical proficiency and ability to read drawings would be an asset
- Must be able to work and communicate effectively in English. Ability to speak French is an asset.
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Customer Support Specialist employer: Alfa Laval Mid Europe GmbH
Contact Detail:
Alfa Laval Mid Europe GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with Alfa Laval's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Brush up on your customer service skills, especially in a B2B context. Be prepared to discuss specific examples of how you've successfully managed customer relationships and resolved issues in previous roles.
✨Tip Number 3
Highlight any experience you have with ERP and CRM systems. If you’ve worked with similar software, be ready to explain how you used it to improve order management and customer satisfaction.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of challenges you've faced in past roles. Discuss how you approached these situations and the positive outcomes that resulted from your actions.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Support Specialist position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service and administrative roles. Emphasise your problem-solving abilities, attention to detail, and any experience with ERP and CRM systems.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how your past experiences have prepared you for the challenges of the Customer Support Specialist position, particularly in managing orders and customer satisfaction.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. Clear and effective communication is crucial for this role, so make sure your application reflects that.
How to prepare for a job interview at Alfa Laval Mid Europe GmbH
✨Showcase Your Customer Service Skills
As a Customer Support Specialist, your ability to delight customers is crucial. Prepare examples of how you've provided exceptional service in the past, especially in challenging situations. This will demonstrate your commitment to customer satisfaction.
✨Understand the Order Fulfilment Process
Familiarise yourself with the order to cash process, as this role involves managing complex orders. Be ready to discuss your experience with order management and any relevant systems you've used, such as ERP or CRM.
✨Demonstrate Problem-Solving Abilities
Highlight your problem-solving skills by preparing scenarios where you've successfully resolved issues for customers or within a team. This will show that you're proactive and capable of handling the complexities of the role.
✨Communicate Clearly and Effectively
Since excellent communication is key, practice articulating your thoughts clearly. Be prepared to discuss how you manage multiple priorities and ensure that all stakeholders are informed throughout the order process.
