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- Tasks: Provide exceptional customer service and support at our Whitehaven branch.
- Company: Cumberland Building Society is a purpose-led, community-focused banking organisation.
- Benefits: Enjoy a competitive salary, 25 days holiday, and personal wellbeing days.
- Why this job: Join a team dedicated to making a positive impact on customers and communities.
- Qualifications: Passion for people, strong communication skills, and customer-facing experience required.
- Other info: Opportunities for flexible working and community involvement through paid volunteer days.
The predicted salary is between 20425 - 30638 £ per year.
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We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.
The Benefits
- Salary – Up to £25,532 p.a. on successful completion of training
- Holidays – 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
- Learning and Development opportunities – We want you to grow in your role. We’ll work together to support your personal and professional development.
- Health and Wellbeing – a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.
- Community Day – We offer our people an extra paid day off every year to help local charities and community organisations.
About The Role
Exceptional service at The Cumberland is something our customers can rely on. Regardless of what’s going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues are able to spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business.
The role will be primarily based at our Whitehaven branch, but you may be required to work in other branches in West Cumbria, on occasion depending on business need.
About You
- A passion for people and delivering an outstanding customer experience
- Exceptional communication and organisational skills
- Confidence in working in a customer facing environment and motivated to achieve key objective
The Company
We’re here to create a banking experience that’s kinder to people and planet.
Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.
The Benefits
Competitive Salary
We will offer you a competitive basic salary for your role, which is reviewed every year.
Learning & Development
We want you to grow in your role. We’ll work together to support your personal and professional development.
Holidays
Flexibility to buy and sell up to two holiday days per year, plus extra holiday after 5 years.
Family Friendly
We pay competitive maternity, paternity and adoption leave.
Flexible Working
We can provide the tools and equipment you need to be able to work flexibly or from home when you need to, depending on your role.
Pension Scheme
If you’re eligible, we’ll enroll you into our competitive company pension scheme.
Health & Wellbeing
We have a calendar of events and activities throughout the year, Mental Health & Wellbeing champions and Cycle to Work scheme.
Community Day
We offer our people an extra paid day off every year to help out local charities and community organisations.
Social
We hold regular social events, from annual staples like our Christmas party and quiz, to smaller get-togethers such as walks and shopping trips.
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Customer Service Assistant - Branch employer: Cumberland Building Society
Contact Detail:
Cumberland Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Branch
✨Tip Number 1
Familiarise yourself with Cumberland Building Society's values and mission. Understanding their commitment to community and customer service will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your passion for providing outstanding service.
✨Tip Number 3
Research common customer service scenarios and practice your responses. Being able to confidently discuss how you would handle various customer interactions will show your readiness for the role and your ability to think on your feet.
✨Tip Number 4
Network with current or former employees of Cumberland Building Society if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Assistant - Branch
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Cumberland Building Society is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as exceptional communication and organisational skills.
Tailor Your CV: Make sure your CV reflects your experience and skills that are relevant to the role. Use specific examples of how you've delivered outstanding customer service in the past, as this is crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your commitment to delivering exceptional customer experiences. Mention why you want to work for Cumberland Building Society specifically and how you align with their values.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Cumberland Building Society
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to provide exceptional service, as this aligns with the company's commitment to outstanding customer experiences.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities during the interview. Practice clear and confident responses, and be ready to discuss how you would handle various customer interactions, especially challenging ones.
✨Research the Company Values
Familiarise yourself with Cumberland Building Society's mission and values. Be prepared to discuss how your personal values align with theirs, particularly their focus on community and customer care.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. Consider asking about opportunities for professional development or how the team collaborates to enhance customer service.
