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For Companies At a Glance
- Tasks: Support customers via live chat, resolving inquiries and logging interactions.
- Company: Join a dynamic UK-based e-commerce and tech services company.
- Benefits: Enjoy remote work flexibility, competitive pay, and paid training.
- Why this job: Perfect for those who love helping others in a supportive team environment.
- Qualifications: Strong written English, fast typing, and customer service experience preferred.
- Other info: Long-term growth opportunities available with regular feedback and coaching.
Join to apply for the Remote Live Chat Support Assistant role at VITA CV
Join to apply for the Remote Live Chat Support Assistant role at VITA CV
Get AI-powered advice on this job and more exclusive features.
This range is provided by VITA CV. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Remote Live Chat Support Assistant
Job Type: Part-Time or Full-Time | Remote
Location: United Kingdom – Remote
About the Role
Vita CV is hiring on behalf of a UK-based e-commerce and technology services company. We’re looking for a customer-focused and tech-savvy Live Chat Support Assistant to join their remote customer support team. This role is perfect for someone who enjoys helping others and communicating clearly through written messages.
Key Responsibilities
- Provide real-time support to customers via live chat
- Resolve product or service inquiries quickly and accurately
- Escalate complex issues to relevant departments when necessary
- Update customer details and log interactions into CRM systems
- Maintain response time, satisfaction score, and chat quality benchmarks
What We’re Looking For
- Strong written English and fast typing skills
- Previous customer service or chat support experience preferred
- A calm, friendly, and problem-solving approach
- Ability to multitask and handle multiple chat conversations
- Reliable internet, computer, and a quiet home workspace
- Work-from-home flexibility
- Competitive hourly pay
- Paid training and onboarding
- Long-term growth opportunities with a reputable client
- Supportive team environment with regular feedback and coaching
Apply Now
If you enjoy helping customers and prefer a remote, flexible work setup, apply now through Vita CV and join a growing digital support team.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Part-time
Job function
-
Job function
Customer Service
-
Industries
Marketing Services
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Remote Live Chat Support Assistant employer: VITA CV
Contact Detail:
VITA CV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Live Chat Support Assistant
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or assessments.
✨Tip Number 2
Practice your typing speed and accuracy, as this role requires fast and clear communication. Use online typing tests to improve your skills and track your progress.
✨Tip Number 3
Research the company and its products or services thoroughly. Being knowledgeable about what they offer will allow you to provide better support and show your genuine interest in the role.
✨Tip Number 4
Prepare for potential role-play scenarios where you might need to demonstrate your live chat skills. Practising these interactions can boost your confidence and help you stand out during the selection process.
We think you need these skills to ace Remote Live Chat Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and showcases your strong written English skills. Emphasise any previous roles that involved live chat support or similar communication methods.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping customers and your ability to communicate clearly. Mention specific examples of how you've resolved customer inquiries in the past, demonstrating your problem-solving approach.
Showcase Your Typing Skills: Since fast typing is crucial for this role, consider including your typing speed in your application. You might also want to mention any tools or software you are familiar with that can enhance your efficiency in live chat support.
Prepare for Potential Assessments: Be ready for any assessments that may test your writing skills or customer service scenarios. Practising common chat support situations can help you feel more confident and prepared for the application process.
How to prepare for a job interview at VITA CV
✨Showcase Your Communication Skills
As a Live Chat Support Assistant, clear written communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated with customers in the past.
✨Highlight Relevant Experience
If you have previous customer service or chat support experience, make sure to discuss it. Share specific instances where you resolved customer issues or improved satisfaction scores. This will show that you understand the role and can hit the ground running.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain customer scenarios. Think about common issues that arise in live chat support and prepare your responses. This will help you demonstrate your problem-solving skills and calm approach under pressure.
✨Emphasise Your Tech Savviness
Since the role requires using CRM systems and handling multiple chats, be ready to discuss your comfort level with technology. Mention any relevant tools or software you've used before, and express your willingness to learn new systems quickly.
