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- Tasks: Provide 1st line technical support and troubleshoot issues for clients.
- Company: razorblue is a dynamic tech company focused on innovation and collaboration.
- Benefits: Enjoy a £15,000 salary, 25 days holiday, and hybrid working options.
- Why this job: Join a supportive team that values learning and offers real-world tech experience.
- Qualifications: Completion of secondary education and a keen interest in technology required.
- Other info: We promote inclusivity and offer extensive training opportunities.
razorblue role:
We are looking for an Apprentice 1st Line Support Engineer to join our growing team of like-minded tech people. Your responsibilities will include:
- Supporting Windows networks, including associated cloud services, infrastructure, and connectivity to provide 1st line technical support to clients.
- Troubleshooting and fixing technical faults and issues.
- Responding to client queries and service requests.
- Assisting with user rights, passwords, and accounts.
- Handling basic security administration.
- Diagnosing issues and explaining technical details clearly.
- Occasional onsite visits to clients when needed.
Our ideal candidate should be enthusiastic and have a keen interest in various technologies, using these skills to troubleshoot and deliver high-quality solutions that keep our clients satisfied.
Customer service is paramount, so we seek candidates with excellent customer-facing skills and effective communication. Your friendly, tech-savvy approach will be valued here.
razorblue requirements:
We understand it\’s unlikely to find someone who meets all criteria, which is why we encourage those eager to develop through our resources and peer learning. If you align with a growth mindset, we welcome your application.
- Strong communication and relationship-building skills.
- Completion of secondary education suitable for an apprentice and enrollment (or willingness to enroll) in the Information Communication Technician Level 3 Apprenticeship.
- Basic knowledge of Windows desktop, application support, mobile devices, and tablets.
- Basic understanding of business technologies.
- Keen interest in technology.
- An understanding of how learning translates into real-world applications.
- Excellent fluency in English to explain complex technical issues clearly.
We prioritize continuous learning and development, investing heavily in our people’s growth, not just hiring experts.
razorblue offers:
Working in IT requires drive, passion, collaboration, and innovation. We provide opportunities to learn about the IT domain broadly or specialize in areas of interest. We value passion and a desire to learn, evidenced by our 34 promotions in 2022.
Our hybrid working policy supports collaboration and learning, which we believe is best fostered in an office environment.
Additional benefits include:
- £15,000 annual salary
- 25 days holiday + public holidays + option to buy 10 more
- Your birthday off
- £2000 Referral Bonus
- Enhanced family leave benefits + Baby bonus
- Fully funded training and certifications
- Two charity volunteering days per year
- Discounted Broadband
- Life insurance
- Private Health Insurance with AXA Health
- Quarterly team social fund
- Cycle to Work scheme
- Latest tech gadgets via Currys
- Electric Car EV Scheme
We are committed to an inclusive, accessible recruitment process. Please contact us for reasonable adjustments during application or interviews.
Note for Agencies/Recruiters:
We ask agencies to refrain from unsolicited contact. Candidates should apply directly via our website. We do not accept speculative CVs, and we are not liable for fees related to external applications. Thank you for your understanding.
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Apprentice 1st Line Support Engineer employer: Razorblue Group
Contact Detail:
Razorblue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with common Windows troubleshooting techniques. Being able to demonstrate your knowledge of resolving basic issues during the interview will show your enthusiasm and readiness for the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct client interaction, practice explaining technical concepts in simple terms to ensure you can communicate effectively with clients.
✨Tip Number 3
Showcase your passion for technology by discussing any personal projects or experiences you've had with tech. This could include anything from building a PC to helping friends with their tech issues.
✨Tip Number 4
Research razorblue and their values. Understanding their commitment to continuous learning and development will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Apprentice 1st Line Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Apprentice 1st Line Support Engineer position. Tailor your application to highlight how your skills and interests align with the role.
Highlight Relevant Skills: Emphasise your communication and relationship-building skills in your CV and cover letter. Mention any experience you have with Windows networks, troubleshooting, or customer service to demonstrate your suitability for the role.
Show Enthusiasm for Technology: Express your keen interest in technology and learning in your application. Share examples of how you've engaged with technology in the past, whether through personal projects, coursework, or relevant experiences.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you want to work at razorblue and how you can contribute to their team. Be sure to convey your eagerness to learn and grow within the company.
How to prepare for a job interview at Razorblue Group
✨Show Your Enthusiasm for Technology
Make sure to express your keen interest in technology during the interview. Share examples of how you've engaged with tech, whether through personal projects or coursework, to demonstrate your passion and eagerness to learn.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. This will show that you can effectively communicate with clients who may not have a technical background.
✨Prepare for Troubleshooting Scenarios
Be ready to discuss how you would approach common technical issues. Think about troubleshooting steps you might take for problems related to Windows networks or user accounts, as this will highlight your problem-solving skills.
✨Demonstrate Customer Service Skills
Prepare to share experiences where you've provided excellent customer service. Highlight any situations where you resolved client queries or handled difficult interactions, as this is crucial for the role.
