Funeral & Memorial Consultant
Funeral & Memorial Consultant

Funeral & Memorial Consultant

Portsmouth Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support families with funeral arrangements and aftercare services, ensuring everything is perfect.
  • Company: Join Southern Co-op, a community-focused independent Co-op serving the south of England.
  • Benefits: Enjoy 31 days leave, life insurance, and access to financial wellbeing tools.
  • Why this job: Make a meaningful impact in people's lives while working in a compassionate environment.
  • Qualifications: No prior experience needed; just bring empathy, organisation skills, and a full UK driving licence.
  • Other info: Full training provided, with opportunities for community engagement and travel to other branches.

The predicted salary is between 28800 - 43200 £ per year.

We have an exciting opportunity to join the team as a Funeral & Memorial Consultant . You\’ll deliver the best end of life care, support and client experience through the arrangement and delivery of funerals, memorialisation, and aftercare services.

You\’ll need a full UK driving license and access to your own vehicle as this role may require travel to support other funeral homes if required.

What you\’ll get…

  • 20% colleague discount in our retail shops
  • Health & dental cash plans
  • 24/7 virtual GP & fitness discounts via Aviva Digicare+ Workplace
  • Employee Assistance Programme
  • Life insurance & NEST pension
  • Financial wellbeing tools & share incentive scheme
  • Cycle-to-work & Electric Vehicle schemes
  • Training & development opportunities
  • What to expect…

  • Oversee the funeral home, including opening and closing, health & safety checks and maintaining cleanliness.
  • Arranging and administering funeral consultations, memorialisation orders and aftercare services.
  • Liaising with internal departments and external suppliers.
  • Ensure correct care of the deceased, for example, conducting daily checks and facilitating Reflection Room visits for families.
  • You’ll complete FCA-regulated training to offer and sell pre-paid funeral plans.
  • Represent and support your local community by engaging in local events and activities.
  • What we\’re looking for…

  • IT literate and a competent user of MS Office.
  • Strong administrative background.
  • Excellent communicator with strong organisational abilities and attention to detail.
  • Can display resilience and be comfortable working alone in the funeral home.
  • High level of understanding, empathy, and compassion.
  • Training…

  • Previous experience within the funeral industry is not required as we’ll provide full training.
  • Travel to other sites will be required.
  • About Us…

    We’re an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our ,+ members, have over 4, colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.

    Recruitment Process…

  • Make your application
  • If you\’re successful, we\’ll contact you to arrange a telephone interview
  • If you\’re successful, we\’ll arrange an on site interview and review your Eligibility to Work in the UK documentation
  • Feedback and next steps
  • Successful candidates will undergo a DBS check as part of compliance requirements.

    If you are successful in your application any offer of employment will be subject to meeting pre-employment vetting requirements, in line with the regulatory framework set out by the Financial Conduct Authority (FCA). These requirements include satisfactory reference checks. Further information will be provided during the recruitment process.

    If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

    Funeral & Memorial Consultant employer: Southern Co-op

    Southern Co-op is an exceptional employer that prioritises the well-being of its employees while fostering a supportive and compassionate work culture. With generous benefits such as 31 days of leave, life insurance, and access to health resources, employees are encouraged to grow and thrive in their roles. Located in Portsmouth, this independent Co-op is dedicated to serving local communities, making it a meaningful place to work for those looking to make a positive impact in end-of-life care.
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    Contact Detail:

    Southern Co-op Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Funeral & Memorial Consultant

    ✨Tip Number 1

    Familiarise yourself with the funeral industry and its practices. Even though previous experience isn't required, understanding the basics of funeral arrangements and memorialisation can give you a significant edge during interviews.

    ✨Tip Number 2

    Showcase your communication skills by engaging in community events or volunteering. This demonstrates your ability to connect with people, which is crucial for a role that requires empathy and support.

    ✨Tip Number 3

    Highlight your organisational abilities by discussing any relevant experiences where you've managed multiple tasks or projects. This will reassure us that you can handle the attention to detail required in this role.

    ✨Tip Number 4

    Prepare thoughtful questions about the company’s values and community engagement initiatives. This shows your genuine interest in our mission and how you can contribute to making a difference in people's lives.

    We think you need these skills to ace Funeral & Memorial Consultant

    Empathy and Compassion
    Excellent Communication Skills
    Organisational Abilities
    Attention to Detail
    IT Literacy
    Proactive Community Engagement
    Resilience
    Ability to Work Independently
    Understanding of End-of-Life Care
    Customer Service Skills
    Time Management
    Problem-Solving Skills
    Interpersonal Skills
    Compliance Awareness

    Some tips for your application 🫡

    Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Funeral & Memorial Consultant. This will help you tailor your application to highlight relevant skills and experiences.

    Craft a Personal Statement: Write a compelling personal statement that reflects your understanding of the role and your empathy towards end-of-life care. Share any relevant experiences that demonstrate your communication skills and attention to detail.

    Highlight Relevant Skills: Make sure to emphasise your IT literacy, organisational abilities, and any experience in customer service or community engagement. These skills are crucial for the role and should be clearly outlined in your CV.

    Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail, which is essential for this position.

    How to prepare for a job interview at Southern Co-op

    ✨Show Empathy and Compassion

    As a Funeral & Memorial Consultant, you'll be dealing with sensitive situations. Make sure to express your understanding and compassion during the interview. Share any relevant experiences where you've demonstrated empathy, as this will resonate well with the interviewers.

    ✨Highlight Attention to Detail

    This role requires a high level of accuracy and attention to detail. Be prepared to discuss how you ensure precision in your work. You might want to provide examples from previous roles or situations where your meticulousness made a difference.

    ✨Demonstrate Strong Communication Skills

    Effective communication is key in this position. During the interview, practice clear and concise responses. You could also mention any experiences where you successfully liaised with different stakeholders, showcasing your ability to communicate effectively.

    ✨Prepare for Scenario-Based Questions

    Expect questions that assess how you would handle specific scenarios related to funeral arrangements and client interactions. Think about potential challenges you might face in the role and prepare thoughtful responses that reflect your problem-solving skills and resilience.

    Funeral & Memorial Consultant
    Southern Co-op
    Location: Portsmouth
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    • Funeral & Memorial Consultant

      Portsmouth
      Full-Time
      28800 - 43200 £ / year (est.)
    • S

      Southern Co-op

      1000+
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