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For Companies At a Glance
- Tasks: Serve customers, manage stock, and provide exceptional service in a fast-paced environment.
- Company: Join Moto Hospitality and help transform the UK's rest stop experience with WHSmith.
- Benefits: Enjoy up to £440 annual bonus, 60% discounts, weekly pay, and enhanced benefits.
- Why this job: Be part of an enthusiastic team and gain valuable skills while making a difference.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Check transport access before applying, as some locations may have limited public transport.
Retail Assistant – WHSmith (Moto Hospitality)
Location: Rugby Services, Junction 1 M6, Leicester Road, Churchover, Rugby CV23 0EZ
Hours: 14 hours per week
Pay: £12.40 per hour
What we offer our Retail Assistants:
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including sick pay, enhanced family‑friendly benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly pay
What you’ll be doing as a Retail Assistant:
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer‑centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following days trade
What we’re looking for in you:
We’re looking for someone who can effortlessly switch gears—thriving in fast‑paced, high‑energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you’re adaptable, self‑motivated, and ready to tackle whatever the day brings, we want to hear from you.
What we value:
We don’t just hire a person, we hire real life individuals. As a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, and we’re leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. We’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
Other Information:
- Flexible working arrangements, including full or part‑time hours, and wherever possible we can compress or provide a fixed shift pattern to support your work life balance.
- Hourly rates of pay may differ for under 18’s. Our night shift roles include a premium of £2ph.
- Please note this role internally is known as Customer Service Assistant.
- Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
How to apply:
Recruit into store hiring and start your journey with Moto Hospitality today.
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Retail Assistant - WHSmith employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - WHSmith
✨Tip Number 1
Show your enthusiasm! When you get the chance to speak with someone from Moto Hospitality, whether it's during a phone call or in person, express your excitement about the Retail Assistant role and how you can contribute to their team.
✨Tip Number 2
Familiarise yourself with WHSmith's products and services. Knowing what they offer will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Network with current employees if possible. Reach out on platforms like LinkedIn to connect with those already working at Moto Hospitality. They can provide valuable insights and may even refer you for the position.
✨Tip Number 4
Prepare for situational questions. Think about how you would handle various customer service scenarios, as this role heavily focuses on delivering exceptional service. Practising your responses can give you an edge during the interview.
We think you need these skills to ace Retail Assistant - WHSmith
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Retail Assistant. Focus on the key responsibilities and required skills, even if they mention that no prior experience is necessary.
Tailor Your CV: Make sure your CV highlights any relevant experience or skills, even if they are from different fields. Emphasise your enthusiasm for customer service and your ability to learn quickly.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at WHSmith and how you can contribute to their team, focusing on your willingness to learn and provide excellent customer service.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Moto Hospitality
✨Show Your Enthusiasm
Since the role is looking for enthusiastic individuals, make sure to express your excitement about the position. Share why you want to be part of the team and how you can contribute to enhancing customer experiences.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter as a Retail Assistant. Be ready to discuss how you would handle various situations, such as dealing with difficult customers or managing stock replenishment.
✨Highlight Your Flexibility
Given that some locations may have limited transport access, emphasise your flexibility regarding working hours and your ability to commute. This shows your commitment to the role and willingness to adapt.
✨Ask Questions
Prepare a few questions to ask the interviewer about the company culture, training opportunities, and what a typical day looks like. This demonstrates your interest in the role and helps you gauge if it's the right fit for you.
