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- Tasks: Join our team to manage outpatient appointments and assist patients with queries.
- Company: Be part of the Northern General Hospital, a leader in NHS and research sectors.
- Benefits: Enjoy professional development opportunities and policies for work-life balance.
- Why this job: Make a real impact on patient care while working in a supportive environment.
- Qualifications: Excellent interpersonal skills and a passion for helping others are essential.
- Other info: Contact Thomas Parker for informal visits or more details.
The predicted salary is between 24000 - 36000 £ per year.
An exciting and challenging opportunity has arisen for an enthusiastic individual to join our General Surgery Outpatient Department at the Northern General Hospital.
The successful candidate will provide high quality administrative service to facilitate all aspects of outpatient appointments within the General Surgery team.
They will have excellent interpersonal skills as they will be in contact with patients both in person and over the phone.
They will work closely with secretaries, waiting list coordinators, Nurses and Consultants to offer the best possible service to our patients.
To ensure all referrals are dealt with properly and in a timely manner.
To be responsible for filling outpatient clinics to 100% for the coming 6 weeks.
To deal with patient telephone queries as part of our contact centre.
To prepare patient documentation for outpatient clinics.
To outcome outpatient clinics.
To work on the General Surgery outpatient reception on a rota basis.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
For further details / informal visits contact: Name: Thomas Parker Job title: Outpatients service coordinator Email address: thomas.parker6@nhs.net Telephone number: 01142266383
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Clerical Officer/Receptionist employer: Sheffield Teaching Hospitals NHS Foundation Trust
Contact Detail:
Sheffield Teaching Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer/Receptionist
✨Tip Number 1
Familiarise yourself with the General Surgery Outpatient Department's processes and terminology. Understanding the specific administrative tasks and patient interactions involved will help you demonstrate your knowledge during any informal discussions or interviews.
✨Tip Number 2
Reach out to Thomas Parker, the Outpatients service coordinator, for an informal chat about the role. This not only shows your enthusiasm but also gives you valuable insights into what they are looking for in a candidate.
✨Tip Number 3
Highlight your interpersonal skills by preparing examples of how you've successfully communicated with patients or colleagues in previous roles. Being able to articulate these experiences can set you apart from other candidates.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage multiple tasks effectively. Given the role's focus on filling outpatient clinics and handling patient queries, showcasing your ability to prioritise will be crucial.
We think you need these skills to ace Clerical Officer/Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Clerical Officer/Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Interpersonal Skills: Since the role involves direct contact with patients, emphasise your excellent interpersonal skills in your CV and cover letter. Provide examples of how you've successfully communicated with clients or patients in previous roles.
Showcase Administrative Experience: Detail any relevant administrative experience you have, particularly in a healthcare setting. Mention specific tasks you've handled, such as managing appointments, handling queries, or preparing documentation.
Personalise Your Application: Address your application to the hiring manager, if possible. Mention why you are interested in working at the Northern General Hospital and how you can contribute to their mission of providing high-quality patient care.
How to prepare for a job interview at Sheffield Teaching Hospitals NHS Foundation Trust
✨Showcase Your Interpersonal Skills
As a Clerical Officer/Receptionist, you'll be interacting with patients regularly. Make sure to highlight your communication skills and any previous experience in customer service during the interview.
✨Demonstrate Organisational Abilities
The role requires managing outpatient appointments efficiently. Be prepared to discuss how you prioritise tasks and manage time effectively, perhaps by sharing examples from past roles.
✨Familiarise Yourself with NHS Values
Understanding the values and mission of the NHS will show your commitment to the role. Research the organisation and be ready to explain how your personal values align with theirs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding patient queries or appointment scheduling. Think of specific scenarios where you successfully resolved issues in a similar context.
