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- Tasks: Lead a vibrant team, drive sales, and deliver top-notch customer service.
- Company: Join Hobbycraft, a creative hub passionate about crafting and customer satisfaction.
- Benefits: Enjoy competitive pay, 25% discount, generous holidays, and a supportive work environment.
- Why this job: Be part of a diverse team that values creativity and personal growth in a fun atmosphere.
- Qualifications: Retail experience is essential; passion for crafts and strong communication skills are a must.
- Other info: Hobbycraft is committed to equality and supports applicants with disabilities.
Join to apply for the Team Leader – Maidenhead role at Hobbycraft
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Join to apply for the Team Leader – Maidenhead role at Hobbycraft
Job Type – Team Leader
Salary – Rates of pay from £13.20 per hour to £13.62ph depending on store location
Hours of Work – 16 hours a week
About Us
The vacancy
Job Type – Team Leader
Salary – Rates of pay from £13.20 per hour to £13.62ph depending on store location
Hours of Work – 16 hours a week
About Us
Working for us isn’t like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do. We are extremely proud of our reputation to exceed our customer’s expectations, first time, every time and we value our colleagues and the contributions they make to our business.
We look for positive people with the same passion for our products. Whether you are a Store Colleague or Territory Manager you will find plenty of opportunities to develop and take on new challenges every day!
About The Role
As a Team Leader for Hobbycraft you will be supporting the management team and helping to driving sales, alongside the development and delivery of excellent customer service.
- Work with the store manager to drive sales and profitability
- Drive commercial awareness amongst the store team
- Overseeing operations including merchandising, goods in, warehouse operations and duty management responsibilities
- Supporting and coaching our colleagues
- Co-ordinating the workload of colleagues
- Answering customer enquiries
- Managing click and collect orders
- Operating the till and accurately handling cash, credit/debit cards and gift cards transactions
- Supporting with audits, health and safety trawls
- Key holder with responsibility for opening and closing the store
- Supporting with disciplinary, grievance, absence and performance management processes
- Duty manager in the absence of the Store Manager
About You
- A minimum of 1 year’s previous retail experience is essential (managerial or supervisory roles will be advantageous)
- Must be passionate about sales and driving profit within the store
- Be commercially aware in a retail environment
- Have an interest in craft/hobbies and want to inspire others
- Ability to learn and share expertise of products to fit customer’s needs
- High levels of enthusiasm, drive and motivation
- Confident and clear communication skills
- Must be flexible in order to accommodate the business trading needs
Benefits At Hobbycraft
- Rates of pay above minimum wage
- 25% Discount Card for Hobbycraft Stores
- Generous holiday with an increase each holiday year
- Corporate gym membership
- Access to financial and mortgage advice
- A creative working environment
- Company pension contribution
- Cycle to Work Scheme
- Access to our Employee Support Programme for overall well-being
- Continuous training, development and performance management
- Colleague Social Events throughout the year
Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date
We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk and let us know what adjustments what you may need.
At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.
Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
About Us
We’re here to help you create
Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.
We\’re here to support everyone on their crafting journey, from parents looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more! Why not come into your local Hobbycraft store today and find the perfect craft for you?
What\’s Needed
Customer service
Creative
Knowledgeable
Documents
Seniority level
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Seniority level
Mid-Senior level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Information Technology
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Industries
Retail
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Team Leader - Maidenhead employer: Hobbycraft
Contact Detail:
Hobbycraft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Maidenhead
✨Tip Number 1
Familiarise yourself with Hobbycraft's product range and services. Being knowledgeable about their offerings will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples from your previous experience. Highlight how you've successfully managed teams or projects, as this is crucial for a Team Leader position.
✨Tip Number 3
Showcase your passion for crafting and customer service during any interactions. This can be through conversations with current employees or during the interview process, as it aligns with Hobbycraft's core values.
✨Tip Number 4
Network with current or former Hobbycraft employees on platforms like LinkedIn. They can provide insights into the company culture and may even refer you, increasing your chances of landing the job.
We think you need these skills to ace Team Leader - Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any managerial or supervisory roles. Emphasise your passion for sales and customer service, as these are key qualities Hobbycraft is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to drive sales and support team development, aligning with Hobbycraft's values.
Showcase Your Knowledge of Craft: Since Hobbycraft is all about crafting, include any personal experiences or interests related to crafts or hobbies. This will show your genuine passion and help you connect with the company's mission.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a leadership role.
How to prepare for a job interview at Hobbycraft
✨Show Your Passion for Craft
Make sure to express your enthusiasm for crafting and hobbies during the interview. Hobbycraft values candidates who share a genuine love for their products, so be prepared to discuss your own experiences and interests in this area.
✨Demonstrate Leadership Skills
As a Team Leader, you'll need to showcase your ability to lead and motivate a team. Prepare examples from your previous experience where you successfully managed a team or project, highlighting your coaching and support skills.
✨Understand the Business
Familiarise yourself with Hobbycraft's business model and values. Be ready to discuss how you can contribute to driving sales and profitability while maintaining excellent customer service, as these are key aspects of the role.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle various situations in a retail environment. Think of specific scenarios where you had to manage customer complaints or team conflicts, and explain how you resolved them.
