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- Tasks: Support the Sales Team with customer service and sales administration tasks.
- Company: Knight Frank is a leading global real estate consultancy with over 27,000 people across 740+ offices.
- Benefits: Enjoy a competitive salary and a collaborative work environment that values your input.
- Why this job: Join a diverse team focused on enhancing client experiences and making a positive impact in real estate.
- Qualifications: 2+ years in operations or administration; strong Microsoft Office skills and excellent English grammar required.
- Other info: This is an entry-level full-time position based in Weybridge.
The predicted salary is between 21600 - 32400 £ per year.
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Join to apply for the Operations Coordinator | Weybridge role at Knight Frank
Who Are We
At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world\’s leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.
Who Are We
At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world\’s leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.
About The Role
Knight Frank is looking to hire an Operations Coordinator to assist the Sales Team in their Weybridge office.
Role
The Operations Coordinator will deliver exceptional customer service and provide crucial support in the sales administration. The ideal candidate will have strong attention to detail and will thrive in a cooperative environment. They will remain calm under pressure whilst consistently delivering diligent and efficient support.
Responsibilities
- Provide exceptional internal and external customer experiences in all interactions.
- Assist in handling incoming calls promptly and professionally.
- Maintain organization and cleanliness of the office and reception area.
- Support Department Head in implementing Customer Experience initiatives.
- Drive improvements in net promoter scores through customer journey enhancements.
- Refer clients to various KF services including Commercial and Global network offerings.
- Collaborate with Operations teams to support Office Head and departments within the region.
- Manage property listings by creating activity records, ordering title checks, registering instructions, and preparing correspondence.
- Implement best practices, manage CDD processes, ensure compliance, and maintain organized files.
- Handle accounts including generating accurate sales invoices and reconciling figures monthly.
- Prepare reports for meetings and ad hoc requirements, troubleshoot system processes, and conduct monthly performance monitoring.
- Mentor new team members and demonstrate proficiency in KF systems and dictation.
- Execute local marketing activities such as creating mailers, brochures, and window cards, updating listings, and ensuring GDPR compliance.
- Ensure adherence to HSE and Information Security regulations, including ISO standards and GDPR policies.
- Manage departmental accounts, monitor management reporting, maintain performance records, and assist with expense submissions.
Key Experience Required
- 2 years+ experience in a similar operations, administration, or secretarial role (preferred).
- Proficient with Microsoft office packages.
- Excellent standard of English grammar and spelling.
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Job function
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Operations Coordinator | Weybridge employer: Knight Frank
Contact Detail:
Knight Frank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator | Weybridge
✨Tip Number 1
Familiarise yourself with Knight Frank's values and mission. Understanding their commitment to client-centricity and collaboration will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Knight Frank. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations for the Operations Coordinator role.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Highlighting your experience in managing customer interactions will demonstrate your fit for the position.
✨Tip Number 4
Research the latest trends in real estate and property management. Being knowledgeable about the industry will not only impress your interviewers but also show that you're proactive and genuinely interested in the field.
We think you need these skills to ace Operations Coordinator | Weybridge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Operations Coordinator position. Tailor your application to highlight how your skills and experiences align with what Knight Frank is looking for.
Highlight Relevant Experience: Emphasise any previous experience in operations, administration, or customer service roles. Use specific examples to demonstrate your attention to detail and ability to thrive in a cooperative environment.
Showcase Your Skills: Make sure to mention your proficiency with Microsoft Office packages and your excellent command of English grammar and spelling. These are crucial for the role, so provide examples of how you've used these skills in past positions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you want to work at Knight Frank. Discuss your passion for providing exceptional customer service and how you can contribute to their goals.
How to prepare for a job interview at Knight Frank
✨Showcase Your Customer Service Skills
As an Operations Coordinator, exceptional customer service is key. Prepare examples of how you've handled customer interactions in the past, focusing on your ability to remain calm under pressure and deliver positive experiences.
✨Demonstrate Attention to Detail
This role requires strong attention to detail, especially when managing property listings and accounts. Be ready to discuss specific instances where your meticulousness has led to successful outcomes or improvements in processes.
✨Familiarise Yourself with Company Values
Knight Frank values integrity, collaboration, and client-centricity. Research these values and think about how your personal work ethic aligns with them. Be prepared to discuss how you can contribute to their mission of enhancing people's lives and environments.
✨Prepare for Team Collaboration Questions
Since the role involves working closely with various teams, expect questions about teamwork and collaboration. Think of examples where you've successfully worked in a team setting, highlighting your ability to support others and drive improvements together.
