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- Tasks: Support contractors and clients by answering queries about payroll and assignments.
- Company: Join Giant Group, a leading workforce management platform since 1992.
- Benefits: Enjoy 31 days holiday, health cash plans, and exclusive team discounts.
- Why this job: Make a real impact while working in a supportive and dynamic environment.
- Qualifications: A business-related degree or 1 year of customer service experience is preferred.
- Other info: Hybrid work model with opportunities for personal growth and development.
The predicted salary is between 19200 - 28800 £ per year.
3 days ago Be among the first 25 applicants
At Giant Group, we’re excited to offer an incredible opportunity for an Employee Support Officer to join our growing team.
What we offer:
Salary: £24,000 per annum
Location: Hybrid – 3 days from Chelmsford office
Hours: 37hrs, Mon – Fri 9am to 6:00pm
About us
We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
To understand more about Giant Group and our services please browse our website at: www.giantgroup.com
About the role
As Employee Support Officer, you will have an impact on the experience and satisfaction of our contractors and clients by being their first and most reliable point of contact. Therefore, you will be providing clear, accurate, and timely support across a wide range of queries relating to worker’s payroll and assignments.
The desired outcome of this will be to foster trust, maintain strong relationships, and ensure service excellence that reflects Giant’s commitment to compliance, transparency, and customer satisfaction
Key responsibilities of the role include:
- Responding to a high volume of inbound queries by phone and email, delivering excellent customer service.
- Ensuring first-time resolution wherever possible through clear and concise communication.
- Recognising and escalating complaints appropriately to maintain service standards.
- Collaborating with internal teams to find timely solutions and ensure follow-through.
- Maintaining accurate procedures and contributing to team knowledge and process improvements.
- Driving high satisfaction scores by delivering a consistently positive support experience.
Your ideal experience & competencies
Ideally you would have a business-related degree or at least 1 years’ experience of customer service delivering against service level agreements. Excellent professional and friendly attitude and be able to quickly develop a rapport with customers over the phone via inbound & outbound calls and to deliver a customer 1st service.
You can only excel in this role if you are able to work as part of a team, as well as act upon your own initiative
- Have great enthusiasm and attitude for the role.
- Have a high level of resilience and strong written and verbal communication and emotional intelligence.
- Are proficient in Microsoft office
- Have a good understanding of and strive to achieve the Giant people values
Employee Benefits
- 31 Days Holiday
- Pension Schemes
- Enhanced Maternity and Paternity Pay
- Life Assurance
- Employee Referral Bonus
- Employee Assistance Program
- Buy Additional Holidays
- Health Cash Plan
- Giant Advantage: Exclusive discounts for our amazing team.
- Subsidised Gym Membership
- Long Service Awards
- WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources.
All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Administrative
-
Industries
IT Services and IT Consulting and Staffing and Recruiting
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Employee Support Officer employer: Giant Group
Contact Detail:
Giant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Support Officer
✨Tip Number 1
Familiarise yourself with Giant Group's services and values. Understanding their commitment to compliance and customer satisfaction will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to demonstrate your customer service skills through role-play scenarios. Since the role involves handling a high volume of queries, being able to showcase your ability to resolve issues effectively will set you apart from other candidates.
✨Tip Number 3
Highlight your experience with Microsoft Office and any relevant software tools. Being proficient in these applications is crucial for maintaining accurate procedures and contributing to team knowledge, so be ready to discuss your skills in detail.
✨Tip Number 4
Showcase your emotional intelligence and resilience during the interview. Prepare examples of how you've handled difficult situations or complaints in the past, as this will demonstrate your ability to maintain strong relationships and deliver excellent support.
We think you need these skills to ace Employee Support Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Employee Support Officer position. Understand the key responsibilities and required competencies, such as customer service experience and communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles and your ability to handle queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Employee Support Officer position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Giant Group
✨Research the Company
Before your interview, take some time to explore Giant Group's website and understand their services. Familiarising yourself with their mission and values will help you align your answers with what they stand for.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult client or resolve a complaint. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Showcase Your Communication Skills
As an Employee Support Officer, strong communication is key. Be prepared to demonstrate your verbal and written communication skills through examples from your past experiences, highlighting how you effectively resolved issues.
✨Emphasise Teamwork and Initiative
Giant Group values collaboration and initiative. Share examples of how you've successfully worked in a team and taken the lead on projects. This will show that you can thrive in both independent and collaborative environments.
