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- Tasks: Deliver exceptional customer service and manage queries efficiently.
- Company: Join Motorpoint, the UK's top omnichannel car retailer with a focus on quality and service.
- Benefits: Enjoy paid time off, discounts, training, and a supportive work environment.
- Why this job: Be part of a fun, friendly team making a real impact in customer experiences.
- Qualifications: A full UK driving licence and a passion for great customer service are essential.
- Other info: Opportunities for personal development and team socials await you!
Who are we?
We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).
You will be joining Motorpoint during a very exciting time, as we continue to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers, fuelling the growth of our amazing business and the careers and opportunities for our colleagues.
So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
If you were to join us as Sales Support, here is what you want to know:
- Salary: £12.25 per hour + bonus
- Location: Newport
- Shift pattern: 5 days over 7, including weekends
- Hours: 40 per week
- Contract type: Permanent
* Due to the nature of the role we will require you to have a full UK driving licence*
Our Sales Support are key to our business. You will be the first and often last face our customers see during their buying experience, this means you can ensure our customers leave with a smile every time.
What will my day-to-day look like?
- Delivering fantastic customer service to ensure customers needs are not just met but exceeded mainly over the telephone and also face-to-face
- Managing a variety of administration processes such as pre and post-collection queries and issues, with the ability to record, handle and resolve customer issues with empathy and efficiency
- Using our CRM system daily to create customer cases and ensuring actions are taken until the issue has been resolved
- You will be qualifying customer needs on arrival at site, ensuring their queries are dealt with quickly and effectively by the relevant team member
- Ensuring our customers have a great experience by contacting relevant parties internally to ensure enquiries and complaints are processed correctly
- Working as part of a team to ensure customer service (NPS) targets are met every month
What we’d like you to have:
A full UK driving licence is essential. You will also need to be really passionate about delivering a great service for our customers, this can be from any industry, whether you have worked in retail, hospitality or any other customer-facing role. We want people who are committed to great customer service and show strong people, communication and organisational skills whilst working and supporting their team with bags of enthusiasm.
Experience with resolution handling would be desirable.
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days holiday plus days off for your birthday, getting married or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed
#J-18808-Ljbffr
Customer Experience Support - Newport Retail · Newport employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Newport Retail · Newport
✨Tip Number 1
Familiarise yourself with Motorpoint's values: PROUD, HAPPY, HONEST, SUPPORTIVE. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research the customer experience strategies used by Motorpoint. Understanding their approach to customer service will help you articulate how you can contribute to enhancing their customer satisfaction during discussions.
✨Tip Number 3
Prepare examples from your past experiences that showcase your problem-solving skills and ability to handle customer complaints effectively. This will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Network with current or former employees of Motorpoint on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Experience Support - Newport Retail · Newport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Support position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your passion for delivering excellent customer service in your CV and cover letter. Provide specific examples from previous roles where you exceeded customer expectations or resolved issues effectively.
Highlight Relevant Experience: If you have experience in retail, hospitality, or any customer-facing role, make sure to detail this in your application. Mention any relevant achievements or recognition you received for your customer service skills.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express why you want to work specifically for Motorpoint. Mention their values (PROUD, HAPPY, HONEST, SUPPORTIVE) and how you embody these in your work.
How to prepare for a job interview at Motorpoint Ltd
✨Show Your Passion for Customer Service
Motorpoint values great customer service, so be sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with the Company Values
Understand Motorpoint's core values: PROUD, HAPPY, HONEST, SUPPORTIVE, and TOGETHER. Prepare to discuss how you embody these values in your work and how they align with your personal approach to customer service.
✨Demonstrate Problem-Solving Skills
Since the role involves handling customer queries and complaints, be ready to discuss your experience with resolution handling. Think of a time when you successfully resolved an issue and explain your thought process during that situation.
✨Prepare Questions for Your Interviewers
Engage your interviewers by preparing thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if Motorpoint is the right fit for you.
