Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support landlords and tenants with property management tasks in a dynamic team environment.
- Company: Bridgfords is a leading property management company based in Manchester City Centre.
- Benefits: Enjoy perks like gym discounts, life assurance, and 23 days annual leave plus your birthday off!
- Why this job: Join a fun, fast-paced team and kickstart your career in the residential lettings industry.
- Qualifications: Strong customer service skills and a confident communicator are essential; no prior experience required.
- Other info: We celebrate diversity and encourage all candidates to apply, even if you don't meet every requirement.
The predicted salary is between 21000 - 29000 £ per year.
Job DescriptionWe are looking for an enthusiastic and highly motivated Customer Service Administrator (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Manchester City Centre. As a Customer Service Administrator you will provide property management and tenancy support services to branches, landlords and tenants.Salary £25,150What\’s in it for you as a Customer Service Administrator?
- Get full training and development
- A good understanding of the residential lettings industry
- Fast paced, fun environment
- Regular team meetings
- Full company briefings
- A career pathway
Key responsibilities of a Customer Service Administrator.
- Managing the effective resolution and disbursement of tenants security deposits, at the end of a tenancy
- Arranging end-of-tenancy check-out appointments and communicating appropriately
- Cross-checking original property inventories against check-out reports, identifying tenant liabilities and preparing schedule of works
- Negotiating with landlords and tenants to agree deductions, within legislative timescales
- Identifying general maintenance or improvements to maintain the property in good order
- Dealing promptly and courteously to communication with landlords, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
Skills and Experience required to be successful as a Customer Service Administrator.
- Strong customer service skills and confident communicator
- Excellent negotiation and influencing skills
- Good team player
- Ability to stay calm under pressure
- Excellent planning and organisational skills
- Good analytical ability
Benefits
- Aiva Digicare + workplace / Car leasing and cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
- 23 days annual leave, increasing with length of service (and your birthday off)
Bridgfords is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. CC00628 #J-18808-Ljbffr
Property Management employer: Bridgfords
Contact Detail:
Bridgfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Management
✨Tip Number 1
Familiarise yourself with the residential lettings industry. Understanding the key terms and processes involved in property management will give you an edge during interviews and help you speak confidently about the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves a lot of interaction with landlords and tenants, showcasing your ability to handle difficult situations and maintain a positive attitude will be crucial.
✨Tip Number 3
Prepare for negotiation scenarios. As the job requires negotiating deductions with landlords and tenants, practice articulating your points clearly and persuasively to demonstrate your influencing skills.
✨Tip Number 4
Network with professionals in the property management field. Attend local events or join online forums to connect with others in the industry, which can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Property Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or customer service. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills, such as negotiation and communication, that align with the responsibilities outlined in the job description.
Showcase Relevant Skills: In your application, emphasise your strong customer service skills and ability to work under pressure. Provide examples of how you've successfully managed similar tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bridgfords
✨Show Your Customer Service Skills
As a Customer Service Administrator, you'll need to demonstrate strong customer service skills. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service to clients.
✨Be Ready to Negotiate
Negotiation is key in this role, especially when dealing with landlords and tenants. Think of scenarios where you've had to negotiate terms or resolve conflicts, and be ready to discuss your approach during the interview.
✨Highlight Your Teamwork Abilities
This position requires being a good team player. Be prepared to talk about how you've collaborated with others in previous roles, and how you contribute to a positive team environment.
✨Demonstrate Organisational Skills
With responsibilities like managing security deposits and arranging check-out appointments, organisational skills are crucial. Share specific examples of how you've effectively managed multiple tasks or projects in a fast-paced environment.
