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For Companies At a Glance
- Tasks: Be the friendly face of our client, providing top-notch customer service and support.
- Company: Join Portico, a vibrant company that values hard work, fun, and personal growth.
- Benefits: Enjoy great holiday allowance, pension contributions, and discounts at popular retailers.
- Why this job: This role offers a chance to make a real impact while working in a diverse and supportive environment.
- Qualifications: We're looking for a friendly, proactive individual with a passion for exceptional customer service.
- Other info: Full-time hours, Monday to Friday, with excellent training and development opportunities.
The predicted salary is between 21000 - 26000 £ per year.
Company Description
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, and believes that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.
Job Description
We are currently recruiting for a Guest Services Host to join our team in the Birmingham offices of a client in the financial services industry.
The successful candidate will be the first point of contact for all queries. They will work closely with the firm’s staff and other service partners to provide the best possible customer service.
The Guest Services Host will convey a friendly, welcoming attitude, ensuring no request is too big and no detail too small, while remaining security conscious. They will know when to be discreet and when to go the extra mile to anticipate guests’ needs.
Hours: 40 hours per week, between 8am–5pm, Mon-Fri
Salary: £26,200
If this sounds like you, apply today!
Qualifications
We are looking for a friendly candidate with a passion for service and attention to detail. They should be willing to go above and beyond to create exceptional experiences for clients, with strong organisational and communication skills, and a proactive approach to tasks.
The ideal candidate must have a proven track record in delivering outstanding customer service.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform with savings for high street retailers, hotels, cinemas, and more
- Training Academy with development opportunities
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Guest Services Host employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host
✨Tip Number 1
Familiarise yourself with Portico's unique culture and values. Understanding their emphasis on hard work, dedication, and fun will help you align your approach during interviews and conversations with the team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond in previous roles. This will demonstrate your commitment to creating exceptional experiences for clients, which is key for a Guest Services Host.
✨Tip Number 3
Practice your communication skills, as you'll be the first point of contact for queries. Being able to convey information clearly and warmly will set you apart from other candidates.
✨Tip Number 4
Research the financial services industry to understand the specific needs and expectations of clients in this sector. This knowledge will help you anticipate guest needs and respond effectively during your interactions.
We think you need these skills to ace Guest Services Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Portico is looking for in a Guest Services Host. Pay attention to the required skills, such as customer service experience and attention to detail.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the role. Emphasise any previous customer service roles and specific achievements that demonstrate your ability to go above and beyond for clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service and your understanding of Portico's culture. Mention how you can contribute to creating exceptional experiences for guests and provide examples of your proactive approach.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Guest Services Host position.
How to prepare for a job interview at Portico
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer or resolve an issue.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, prepare to discuss how you've successfully managed tasks that required precision. Mention any relevant experiences where your attention to detail made a significant difference.
✨Emphasise Your Communication Skills
As a Guest Services Host, effective communication is key. Be ready to showcase your ability to communicate clearly and effectively with both guests and colleagues. You might want to share a situation where your communication skills helped improve a guest's experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as difficult guests or unexpected challenges. Think through potential scenarios and how you would respond, demonstrating your problem-solving skills and proactive attitude.
