Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for pet owners via chat, phone, and email.
- Company: Join Pet Drugs Online, a leading UK pet care brand dedicated to affordable healthcare.
- Benefits: Enjoy 5 weeks holiday, staff discounts, and wellbeing programmes.
- Why this job: Make a real impact in pet care while working in a supportive, fun environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Bring your dog to work and enjoy a family-friendly culture!
The predicted salary is between 24000 - 36000 £ per year.
2 days ago Be among the first 25 applicants
Now Hiring: Customer Service Agent | Pet Drugs Online
Love pets and people? So do we.
Join one of the UK’s most trusted pet care brands and help us deliver world-class service to pet owners across the nation. At Pet Drugs Online, we’re passionate about making pet healthcare accessible and affordable — and we know that starts with the right people.
About Us
As one of the largest retailers of veterinary medicines in the UK and part of the IVC Evidensia group, we’ve built a reputation for trusted, compassionate service. Whether it’s on the phone, via chat, or on social media — we go above and beyond to ensure our customers (and their furry friends) are supported at every step.
What You’ll Do
Be the first point of contact via live chat, phone, email, and social platforms
Help customers register and place orders, manage deliveries, and resolve issues
Liaise with suppliers and internal teams to arrange returns, replacements, or repairs
Accurately maintain service records and provide timely updates to customers
Meet and exceed KPIs while delivering thoughtful, first-contact resolutions
What You’ll Bring
️ Experience in an OMNI-channel customer service environment
️ Strong communication, time management, and problem-solving skills
️ Results-driven attitude with a customer-first mindset
️ Ability to work independently and collaboratively in a fast-paced setting
️ Comfortable working to KPIs and adaptable to changing priorities
Bonus Points For:
Complaint handling and conflict resolution experience
A supportive, approachable, and solutions-focused attitude
What We Offer
5 weeks holiday (plus bank holidays & your birthday off!)
Up to 50% staff discount on our products and veterinary services
Bring your dog to work
Wellbeing programmes, family-friendly policies, and EAP
Cycle to Work Scheme & Healthcare Cash Plan
Company pension (5% employee / 3% employer), rewards platform & more
Ready to join our pack?
Apply today and help shape the future of pet care.
email people@petdrugsonline.co.uk for more information
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
-
Industries
Veterinary Services
Referrals increase your chances of interviewing at Pet Drugs Online by 2x
Get notified about new Customer Service Representative jobs in Keynsham, England, United Kingdom.
Bath, England, United Kingdom 2 months ago
Bristol, England, United Kingdom 2 months ago
Bristol, England, United Kingdom 1 week ago
Nailsea, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 6 days ago
Bristol, England, United Kingdom 1 week ago
Matchday SIA Hospitality Officer (VIP Areas)
Bristol, England, United Kingdom 2 weeks ago
Winterbourne, England, United Kingdom 1 day ago
Sales Expert and Customer support Part-Time (Remote out of hours incentive)
Bristol, England, United Kingdom 4 weeks ago
Portbury, England, United Kingdom 2 months ago
Bristol, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 1 day ago
Bath, England, United Kingdom 2 weeks ago
Greater Bristol Area, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 11 hours ago
Rudgeway, England, United Kingdom 1 month ago
Bristol, England, United Kingdom 3 weeks ago
Bristol, England, United Kingdom 5 hours ago
Customer Success Consultant (12 Month FTC)
Bristol, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 10 hours ago
Greater Bristol Area, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 2 weeks ago
Bradley Stoke, England, United Kingdom 6 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Agent employer: Pet Drugs Online
Contact Detail:
Pet Drugs Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the pet care industry and the specific services offered by Pet Drugs Online. Understanding their products and customer service approach will help you engage more effectively during interviews.
✨Tip Number 2
Highlight any previous experience in omni-channel customer service environments. Be ready to discuss how you've successfully managed customer interactions across different platforms, as this is crucial for the role.
✨Tip Number 3
Prepare examples of how you've handled complaints or resolved conflicts in past roles. This will demonstrate your problem-solving skills and customer-first mindset, which are key attributes for a Customer Service Agent.
✨Tip Number 4
Show your passion for pets and customer service during your interactions with us. Sharing personal stories about your experiences with pets can create a connection and show that you align with our values.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in an OMNI-channel environment. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pets and people. Mention specific experiences where you've provided excellent customer service and how you can contribute to Pet Drugs Online's mission.
Showcase Your Skills: In your application, emphasise your strong communication, time management, and problem-solving skills. Provide examples of how you've successfully handled complaints or resolved conflicts in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pet Drugs Online
✨Show Your Passion for Pets
Since the role is with a pet care brand, it's essential to express your love for animals during the interview. Share any personal experiences you have with pets and how they inspire you to provide excellent customer service.
✨Demonstrate Communication Skills
As a Customer Service Agent, strong communication is key. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've effectively communicated with customers in previous roles, especially in an OMNI-channel environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of examples where you've successfully resolved customer issues or handled complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with KPIs
Understanding Key Performance Indicators (KPIs) relevant to customer service will show your results-driven attitude. Be ready to discuss how you’ve met or exceeded KPIs in past roles and how you plan to do so in this position.
