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- Tasks: Engage customers with friendly service and assist in product selection.
- Company: Lagardère Travel Retail is a global leader in travel retail, operating over 5,000 stores worldwide.
- Benefits: Enjoy perks like life insurance, discounts, and on-site parking.
- Why this job: Experience the vibrant airport atmosphere while delivering top-notch customer service.
- Qualifications: Good communication skills, adaptability, and a passion for teamwork are essential.
- Other info: A background check is required due to the airside location.
The predicted salary is between 20000 - 30000 £ per year.
Join to apply for the Sales Advisor – LEGO / Miniso – Stansted Airport role at Lagardère Travel Retail
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This range is provided by Lagardère Travel Retail. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you…
This role is for our LEGO, Discover London and Miniso stores situated in the departure lounge of Stansted Airport; we are currently looking for an energetic, enthusiastic person to join our team, someone with a passion for excellence, teamwork and world class customer service.
Job purpose:
Outstanding service is the heart of our business, and our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.
Hours: 37.5 hrs, worked over 5 days: AM shift; 4am-12:30pm | PM shift; 12:30pm-9pm (Flexibility across both shift patterns essential)
Benefits: Simplyhealth, Retail Trust, life insurance, on-site parking, up to 25% in-store discounts and uniform
Key responsibilities:
100% Customer Focus
- Greeting customers with a friendly smile
- Helping customers with product selection
- Offering additional link sales
- Ensuring all customers receive excellent customer service every-time
- End to end customer service including till operations
Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing
Housekeeping / Health & Safety
- Keeping the store well presented at all time
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
- Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the greater airport community
Person Specification:
- Good Communication skills (both verbal & written)
- Adaptability to the changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent Interpersonal skills
- Ability to provide professional standard of services
- Reliable in attendance and time keeping
- Self-motivated
Our company:
Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.
Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 30 stores across 8 airports and 8 ferries.
We believe an inclusive and diverse culture can help businesses and people thrive. At Lagardère Travel Retail, we are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
Accessing the airport:
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Retail
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Sales Advisor - LEGO / Miniso - Stansted Airport employer: Lagardère Travel Retail
Contact Detail:
Lagardère Travel Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - LEGO / Miniso - Stansted Airport
✨Tip Number 1
Familiarise yourself with the LEGO and Miniso brands. Understanding their products, values, and customer service expectations will help you engage confidently during interviews and demonstrate your passion for the role.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've provided excellent service, resolved issues, or contributed to a positive team environment, as these are key aspects of the Sales Advisor position.
✨Tip Number 3
Prepare for questions about working in a fast-paced environment. Think of scenarios where you've successfully managed multiple tasks under pressure, as this will show your adaptability and reliability in a busy airport setting.
✨Tip Number 4
Demonstrate your flexibility regarding shift patterns. Since the role requires early morning and late evening shifts, expressing your willingness to work varied hours can set you apart from other candidates.
We think you need these skills to ace Sales Advisor - LEGO / Miniso - Stansted Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you provided excellent customer service, as this is crucial for the Sales Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for working in a dynamic environment like an airport. Mention your passion for teamwork and customer service, and how you can contribute to the LEGO and Miniso stores.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as good communication, adaptability, and the ability to work under pressure. Provide specific examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Lagardère Travel Retail
✨Show Your Passion for Customer Service
As a Sales Advisor, outstanding customer service is key. Be prepared to share examples of how you've provided excellent service in the past, and express your enthusiasm for helping customers find what they need.
✨Demonstrate Teamwork Skills
This role requires working closely with others. Highlight your ability to collaborate and support your teammates, especially in a fast-paced environment like an airport retail store.
✨Be Ready for Shift Flexibility
Since the position involves early morning and late shifts, show that you are adaptable and willing to work different hours. Mention any previous experience with shift work to reinforce your reliability.
✨Familiarise Yourself with the Brands
Research LEGO and Miniso products before the interview. Being knowledgeable about the brands will not only impress your interviewers but also help you answer questions more effectively and engage with customers.
