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- Tasks: Manage Front of House, provide patient care, and assist with admin tasks.
- Company: Join HCA UK, a leading provider of privately funded healthcare.
- Benefits: Enjoy 25 days holiday, private healthcare, pension contributions, and discounts at over 800 retailers.
- Why this job: Be part of a supportive team focused on exceptional patient care and personal growth.
- Qualifications: Previous reception experience in healthcare and a friendly attitude are essential.
- Other info: Opportunity for career progression and flexible working conditions.
The predicted salary is between 22700 - 28000 £ per year.
Senior Receptionist – Primary Care (Mat Cover Fixed Term Contract)
Contract Type: Fixed Term (1 Year)
Location: London – New Broad Street (near Liverpool Street Station)
Salary: £29037 – £32,250 (DOE) + Benefits, including Private Medical Insurance.
Hours: 40 per week
Schedule: Monday to Friday, 7:30am – 4:30pm, 8:00am – 5:00pm, 8:30am- 5:30pm, 9:15 – 6:30pm. (No weekends)
About HCA UK Corporate Healthcare
HCA Healthcare UK is renowned for delivering first-class private hospital care and for its expertise in managing complex medical cases. Beyond our hospitals, we are also a well-established, nationwide leader in Primary Care and Corporate Healthcare services, bringing high-quality, personalised care directly into the workplace.
Our clinical and non-clinical teams are embedded within some of the UK\’s most prestigious organisations, including global banks, insurers, and professional services firms. This ensures their employees have seamless access to exceptional healthcare support, tailored to the demands of their professional environments.
The Opportunity
We are looking for a Corporate Receptionist to join our team at a Primary Care Head office in Liverpool St. This is a prestigious front-of-house role where you\’ll be the first point of contact for employees and visitors — providing a warm, professional, and efficient service that reflects both HCA\’s and our client\’s standards of excellence.
You\’ll play an important role in creating a welcoming environment and delivering a smooth, high-quality experience for every patient and visitor.
Key Responsibilities
- Welcome and assist clients and visitors with professionalism, warmth, and discretion.
- Manage front-of-house operations, including telephone and email enquiries.
- Issue and explain client paperwork, ensuring accuracy and efficiency.
- Support a seamless journey by communicating clearly and anticipating needs.
- Maintain high standards of presentation, safety, and confidentiality at all times.
- Work independently and confidently in a professional, fast-paced setting.
About You
- Previous Receptionist or Front of House experience (2+ years) essential.
- Exceptional customer service and communication skills, both face-to-face and via phone/email.
- Strong administrative and organisational abilities.
- Confident working autonomously in a professional corporate environment.
- Proficient in Microsoft Office and general IT systems.
- Healthcare or corporate front-of-house experience is desirable but not essential.
- A polished, approachable, and adaptable manner — always representing HCA\’s values of care, integrity, excellence, and teamwork.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world\’s leading healthcare providers. In the UK, we\’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That\’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Receptionist you\’ll be eligible for:
- 25 days holiday each year (plus
Senior Receptionist employer: HCA Healthcare UK
Contact Detail:
HCA Healthcare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the specific services offered by HCA UK. Understanding their mission and values will help you align your responses during any interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your previous reception experience, particularly in healthcare settings. Be prepared to discuss specific scenarios where you provided exceptional customer service or managed challenging situations effectively.
✨Tip Number 3
Showcase your people management skills. If you've led a team before, think of examples where you successfully coached or developed staff, as this is a key aspect of the Senior Receptionist role.
✨Tip Number 4
Prepare to discuss how you handle changing priorities and maintain confidentiality. The ability to adapt in a fast-paced environment while ensuring patient information is secure is crucial for this position.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reception and administration roles. Emphasise any previous healthcare experience and people management skills, as these are crucial for the Senior Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've delivered high-quality care in past roles and how you align with the company's values of kindness and compassion.
Highlight Key Skills: In your application, clearly outline your computer literacy and ability to manage changing priorities. Use bullet points to make these skills stand out, as they are essential for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for a Senior Receptionist.
How to prepare for a job interview at HCA Healthcare UK
✨Showcase Your Customer Service Skills
As a Senior Receptionist, you'll be the first point of contact for patients and visitors. Highlight your previous experience in delivering exceptional customer service, especially in a healthcare setting. Be ready to share specific examples of how you've handled difficult situations with kindness and professionalism.
✨Demonstrate Your Organisational Abilities
This role requires excellent organisational skills, so prepare to discuss how you manage appointments and patient records efficiently. You might want to mention any systems or software you're familiar with that can help streamline these processes.
✨Emphasise Team Collaboration
You'll be working closely with GPs and other staff members, so it's important to show that you can work well in a team. Share experiences where you've successfully collaborated with others to improve patient care or streamline operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about common challenges faced in reception roles and how you would address them, such as managing a busy front desk or dealing with an upset patient.
