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- Tasks: Join a dynamic team managing incoming calls and scheduling jobs daily.
- Company: Be part of a growing National Facilities Services Company opening a new office in Melksham.
- Benefits: Enjoy a full-time role with a competitive salary and potential for permanent placement.
- Why this job: This role offers hands-on experience in administration and customer service within a supportive team environment.
- Qualifications: Ideal candidates have strong administrative skills and a background in customer service.
- Other info: Opportunity for growth as the company expands and takes on new contracts.
The predicted salary is between 24000 - 24500 £ per year.
Contract Support Administrator
Temp to Perm option due to demand, full time permanent
38 hour week
£24000-24500 depending on experience
Are you an Administrator with a good customer services background looking for a new role which will keep you busy day in day out?
This National Facilities Services Company is opening a new office in Melksham and is currently looking to build a new team after a number of contract wins in the area.
As Contract Support Administrator, you will be part of a team of 4 Administrators and Helpdesk Operatives that deal with incoming calls and emails with either planned or reactive jobs that require attention. This will include logging the job onto the system and planning/scheduling the engineer(s) to carry out the works. Once completed, you will be responsible for closing the job off on the system ready for invoicing.
You will administer scheduled reactive work orders ensuring response and completion within the required time frame(s). Update the CAFM system to ensure proactive communication with all stakeholders.
Key Accountabilities
- Effectively process scheduled and reactive works from initial raising of jobs through to completion and invoicing in a timely manner.
- Accurate inputting of information into Concerto CAFM system.
- Maintain excellent relationships with colleagues, clients, and suppliers/contractors.
- Liaise with directly employed engineers and sub-contractors.
- Assist in the collation of monthly reports.
- General administrative tasks as required.
- Attend meetings as requested.
- Carry out other duties as and when required by Line Manager.
Technical Skills / Knowledge
- Minimum GCSEs grade C or above in Maths & English.
- IT experienced.
- Excellent organisational skills.
- Good written and verbal communication abilities.
- Preferable NVQ or equivalent in Business Administration or Customer Service.
Qualifications / Person Specification
- Excellent interpersonal skills.
- Excellent telephone and communication skills.
- Able to prioritise and work to deadlines.
- Excellent attention to detail.
- Excellent IT competency Microsoft Office including Excel.
- A team player, flexible, able to work under pressure.
For further information on the role and the company you would be working for please APPLY NOW or get in touch with Gary Cornes.
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Contract Support Administrator employer: ThriveSW Limited
Contact Detail:
ThriveSW Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Administrator
✨Tip Number 1
Finde heraus, welche spezifischen Software-Tools und Systeme in der Branche verwendet werden, insbesondere das CAFM-System. Wenn du dich mit diesen Tools auskennst, kannst du deine Eignung für die Rolle unter Beweis stellen.
✨Tip Number 2
Bereite dich darauf vor, Beispiele für deine Erfahrungen im Kundenservice zu teilen. Überlege dir konkrete Situationen, in denen du Probleme gelöst oder Kundenanfragen erfolgreich bearbeitet hast.
✨Tip Number 3
Zeige deine Teamfähigkeit und Kommunikationsfähigkeiten. Da du Teil eines neuen Teams sein wirst, ist es wichtig, dass du deine Fähigkeit zur Zusammenarbeit und zum Austausch von Informationen hervorhebst.
✨Tip Number 4
Informiere dich über das Unternehmen und seine Dienstleistungen. Ein gutes Verständnis der Unternehmensziele und -werte wird dir helfen, während des Gesprächs einen positiven Eindruck zu hinterlassen.
We think you need these skills to ace Contract Support Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Contract Support Administrator position. Understand the key responsibilities and required skills, such as customer service experience and administrative capabilities.
Tailor Your CV: Customize your CV to highlight relevant experience in administration and customer service. Emphasize any previous roles where you managed scheduling, logging jobs, or using similar systems like CAFM.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past work that demonstrate your ability to handle reactive work orders and communicate effectively with stakeholders.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Contract Support Administrator.
How to prepare for a job interview at ThriveSW Limited
✨Show Your Customer Service Skills
Since the role requires a strong customer service background, be prepared to share specific examples of how you've successfully handled customer inquiries or issues in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Demonstrate Organizational Abilities
As a Contract Support Administrator, you'll need to manage multiple tasks efficiently. Discuss your experience with scheduling and prioritizing work, and provide examples of how you've kept track of various projects or responsibilities simultaneously.
✨Familiarize Yourself with CAFM Systems
The job involves using a CAFM system for logging and tracking jobs. If you have experience with similar systems, mention it. If not, do some research on CAFM software and be ready to discuss how you would adapt to new technology.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team dynamics, the types of projects you'll be handling, and the company's future plans. This demonstrates your enthusiasm and helps you assess if the role is a good fit for you.
