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- Tasks: Join a dynamic team managing incoming calls and scheduling jobs daily.
- Company: Be part of a growing National Facilities Services Company opening a new office in Melksham.
- Benefits: Enjoy a full-time role with a competitive salary and potential for permanent placement.
- Why this job: This role offers hands-on experience, teamwork, and the chance to make a real impact.
- Qualifications: GCSEs in Maths & English, strong IT skills, and excellent communication abilities required.
- Other info: Flexible working environment with opportunities for growth and development.
The predicted salary is between 19200 - 19680 £ per year.
Contract Support Administrator Temp to Perm option due to demand, full time permanent 38 hour week £24000-24500 depending on experience Are you an Administrator with a good customer services background looking for a new role which will keep you busy day in day out? This National Facilities Services Company is opening a new office in Melksham and is currently looking to build a new team after a number of contract wins in the area. As Contract Support Administrator, you will be part of a team of 4 Administrators and Helpdesk Operatives that deal with incoming calls and emails with either planned or reactive jobs that require attention. This will include logging the job onto the system and planning/scheduling the engineer(s) to carry out the works. Once completed, you will be responsible for closing the job off on the system ready for invoicing. You will administer scheduled reactive work orders ensuring response and completion within the required time frame(s). Update the CAFM system to ensure proactive communication with all stakeholders. Key Accountabilities Effectively process scheduled and reactive works from initial raising of jobs through to completion and invoicing in a timely manner. Accurate inputting of information into Concerto CAFM system. Maintain excellent relationships with colleagues, clients, and suppliers/contractors. Liaise with directly employed engineers and sub-contractors. Assist in the collation of monthly reports. General administrative tasks as required. Attend meetings as requested. Carry out other duties as and when required by Line Manager. Technical Skills / Knowledge Minimum GCSEs grade C or above in Maths & English. IT experienced. Excellent organisational skills. Good written and verbal communication abilities. Preferable NVQ or equivalent in Business Administration or Customer Service. Qualifications / Person Specification Excellent interpersonal skills. Excellent telephone and communication skills. Able to prioritise and work to deadlines. Excellent attention to detail. Excellent IT competency Microsoft Office including Excel. A team player, flexible, able to work under pressure. For further information on the role and the company you would be working for please APPLY NOW or get in touch with Gary Cornes. #J-18808-Ljbffr
Contact Detail:
ThriveSW Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Administrator
✨Tip Number 1
Familiarise yourself with the Concerto CAFM system, as it's crucial for the role. If you have experience with similar systems, be ready to discuss how that knowledge can transfer to this position.
✨Tip Number 2
Highlight your customer service skills during any conversations or interviews. This role requires excellent interpersonal abilities, so share specific examples of how you've successfully managed client relationships in the past.
✨Tip Number 3
Demonstrate your organisational skills by preparing a brief outline of how you would manage multiple tasks and deadlines. This will show your potential employer that you can handle the fast-paced environment of the role.
✨Tip Number 4
Research the company and its recent contract wins. Being knowledgeable about their operations and goals will help you stand out as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace Contract Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any specific skills that align with the job description, such as IT competency and organisational skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to handle both scheduled and reactive tasks, and how your previous experiences make you a great fit for the team.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as excellent communication abilities, attention to detail, and proficiency in Microsoft Office. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at ThriveSW Limited
✨Showcase Your Customer Service Skills
As a Contract Support Administrator, you'll be dealing with clients and colleagues regularly. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past, highlighting your communication skills and ability to maintain relationships.
✨Demonstrate Organisational Abilities
This role requires excellent organisational skills. During the interview, discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple jobs or deadlines. Consider sharing specific tools or methods you use to stay organised.
✨Familiarise Yourself with CAFM Systems
Since the job involves using the Concerto CAFM system, it’s beneficial to have a basic understanding of CAFM software. If you have experience with similar systems, mention it. If not, do a bit of research to show your willingness to learn and adapt.
✨Prepare for Teamwork Questions
As part of a team of administrators and helpdesk operatives, teamwork is crucial. Be ready to discuss your experiences working in teams, how you contribute to group dynamics, and any challenges you've faced while collaborating with others.
