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- Tasks: Welcome customers, manage calls, and ensure a smooth visit experience.
- Company: Join Sytner Land Rover Conwy, a leader in luxury vehicle sales.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and more perks!
- Why this job: Be the friendly face of Land Rover and create memorable customer experiences.
- Qualifications: Must be a proactive communicator with excellent organizational skills.
- Other info: Flexible hours available; perfect for students looking to gain experience.
About the roleSytner Land Rover Conwy is looking for a friendly and enthusiastic Receptionist/Host to join our fantastic Welcome team!As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Land Rover.Please note this vacancy is Monday to Friday, 13.00pm to 18.00pm, 25 hours per week.You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.About YouYou will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service. To provide the best service to our customers we\\\\\\\\\\\\\\\’ll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.Why SytnerSytner Group are delighted to provide an industry-leading benefits package.We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.Enhanced Holiday Entitlement – 33 days inc. bank holidaysIndustry-leading Maternity, Paternity and Adoption PayCareer DevelopmentRecognition of Long Service every 5 yearsDiscounted Car SchemesHigh Street DiscountsDiscounted Gym membershipsCycle to work schemeOne day a year paid voluntary / community workAt Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\\\\\\\\\\\\\\\’s unique contribution, supporting our colleagues to thrive and achieve their full potential.We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.For more information around reasonable adjustments and the recruitment process please click here.Unsure? Read on…We represent over 23 of the world\\\\\\\\\\\\\\\’s most prestige vehicle brands, across our 140 UK dealerships.We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.Job Type: Part-timeLocation Detail: Conwy, Gwynedd, LL31 9PL
Part-time Receptionist / Host, Sytner Land Rover Conwy employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Receptionist / Host, Sytner Land Rover Conwy
✨Tip Number 1
Familiarize yourself with the Land Rover brand and its values. This will help you connect with customers and convey your enthusiasm for the brand during your interactions.
✨Tip Number 2
Practice your phone etiquette and ensure you can transfer calls efficiently. A warm and cheerful voice is essential, so consider rehearsing common scenarios to build your confidence.
✨Tip Number 3
Showcase your proactive communication skills by preparing questions or topics to discuss with management and dealership teams. This demonstrates your initiative and eagerness to enhance customer experiences.
✨Tip Number 4
Highlight any previous experience in customer service roles where you managed guest experiences. Share specific examples of how you went above and beyond to delight customers.
We think you need these skills to ace Part-time Receptionist / Host, Sytner Land Rover Conwy
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Receptionist/Host at Sytner Land Rover Conwy. Highlight your customer service skills and ability to create a welcoming atmosphere in your application.
Show Your Enthusiasm: Express your passion for the Land Rover brand and your eagerness to provide exceptional service. Use specific examples from your past experiences that demonstrate your enthusiasm and proactive communication skills.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your organizational skills, attention to detail, and any relevant experience in customer-facing roles.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and explains why you would be a great fit for the Sytner team. Mention how you can contribute to creating a unique and personal experience for customers.
How to prepare for a job interview at Sytner Group
✨Show Your Enthusiasm
As a Receptionist/Host, your passion for the Land Rover brand is crucial. Make sure to express your excitement about the brand and how you can contribute to creating a welcoming atmosphere for customers.
✨Demonstrate Communication Skills
Since you'll be the first point of contact for clients, practice speaking clearly and warmly. Highlight any previous experience in customer service where you effectively managed calls or welcomed guests.
✨Prepare for Customer Scenarios
Think about common customer interactions and how you would handle them. Be ready to discuss how you would ensure each visitor feels valued and receives personalized service.
✨Highlight Organizational Skills
Mention your ability to manage multiple tasks efficiently, such as directing customers and handling calls simultaneously. Provide examples from past experiences where your organizational skills made a difference.
