Test Center Administrator - Leeds
Test Center Administrator - Leeds

Test Center Administrator - Leeds

Leeds Full-Time No home office possible
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At a Glance

  • Tasks: Supervise exams and ensure a smooth testing experience for candidates.
  • Company: PSI is a supportive workplace focused on fairness, growth, and community.
  • Benefits: Earn £14 per hour plus holiday pay; travel costs covered for off-site work.
  • Why this job: Join a team that values integrity and offers training to help you succeed.
  • Qualifications: High school diploma required; customer service experience is a plus.
  • Other info: Flexible hours with a zero-hours contract; must have valid UK passport.

UK_Leeds
4th Floor, Oxford House
Oxford Row
Leeds, EMEA LS13BE, GBR

UK_Leeds
4th Floor, Oxford House
Oxford Row
Leeds, EMEA LS13BE, GBR

Title: Test Centre Administrator (TCA/Invigilator)
Location: Leeds, travel is fully paid when working off-site
Wage: £14, plus holiday pay accrued pro-rata
Hours: Varied (zero-hours contract), may include weekend hours

About PSI

Join Us at PSI – Where You Belong, Grow, and Thrive!

At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do – not just words, but values deeply embedded in our culture and the full employee experience.

We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.

About the Role

We are seeking professional, knowledgeable and driven individuals to join our test centre teams of TCA’s (Test Centre Administrators/invigilators). You will be responsible for the supervision of exams and the efficient delivery of tests to test takers, ensuring that relevant procedures and guidelines are always followed.

This is a full-time (zero hours) opportunity with working hours Monday-Friday (9am-5pm).

Role Responsibilities

  • Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process.
  • Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment.
  • Verifying customer/test taker personal identification documents and explaining the exam testing process/rules.
  • Conducting visual & physical security and identity checks on test takers and following company policies using careful judgment.
  • Champion accessibility by offering support to individuals with special requirements.
  • Invigilation of exams and efficient delivery of tests to test takers and follow company policies using careful judgment.
  • Setup workstations and equipment flawlessly, ensuring the stage is set for success.
  • Uphold the highest standards of integrity, ensuring tests are supervised impeccably.
  • Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Centre.
  • Performing test centre opening and closing procedures.
  • Some housekeeping duties such as vacuuming floors and sanitizing. keyboards/workstations after each test taker has finished their exam/test.
  • Be the bridge between dreams and reality, as you provide test results that shape careers.
  • Ensure all test centre and wider PSI policies and procedures are followed.
  • Work with management and colleagues to build effective relationships and deliver an excellent experience for all test takers.
  • Complete all training requirements and annual refreshers to stay compliant and to ensure knowledge of PSI operations and delivery remains accurate.

Knowledge, Skills and Experience Requirements

  • Please note that the security clearance required in this role requires candidates to hold a current UK, EU or Commonwealth passport with Indefinite Leave to Remain (or equivalent) with a minimum of 1-year validity left on the passport.
  • You must be a UK resident with a minimum of 5 years continuous residence in the UK.
  • High school diploma, GCSE, or local country equivalent.
  • Experience in similar roles is an advantage; however, not essential as full training will be given.
  • Customer-facing experience is an advantage.
  • Strong communication and customer service skills.
  • An ability to work under pressure and sometimes deal with difficult situations.
  • Strong attention to detail.
  • Ability to work as part of a team.
  • Proficiency in Microsoft Office software is a plus.
  • Basic computer knowledge.
  • Physical agility to stand and walk for 40% of your shift.
  • A commitment to maintaining exam security.

At PSI, we’re more than just a workplace – we’re a global team driven by shared values and real impact. If you\’re ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.

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Test Center Administrator - Leeds employer: PSI Services LLC

At PSI, we pride ourselves on creating a supportive and inclusive work environment where every employee can thrive. As a Test Centre Administrator in Leeds, you'll enjoy flexible working hours, competitive pay, and the opportunity to contribute to a meaningful mission while receiving comprehensive training and development support. Join us to be part of a team that values fairness, integrity, and personal growth, ensuring you feel valued and empowered every step of the way.
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Contact Detail:

PSI Services LLC Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Test Center Administrator - Leeds

✨Tip Number 1

Familiarise yourself with the exam procedures and guidelines that PSI follows. Understanding these will not only help you during the interview but also demonstrate your commitment to maintaining a secure and efficient testing environment.

✨Tip Number 2

Highlight any customer service experience you have, as this role requires strong communication skills and the ability to handle test takers with care. Be prepared to share examples of how you've successfully managed customer interactions in the past.

✨Tip Number 3

Showcase your attention to detail by discussing any previous roles where precision was key. This could include experiences where you had to follow strict protocols or ensure accuracy in tasks, which is crucial for maintaining exam integrity.

✨Tip Number 4

Be ready to discuss your ability to work under pressure. Think of specific situations where you had to remain calm and effective in challenging circumstances, as this will resonate well with the responsibilities of a Test Centre Administrator.

We think you need these skills to ace Test Center Administrator - Leeds

Strong Communication Skills
Customer Service Skills
Attention to Detail
Ability to Work Under Pressure
Teamwork
Proficiency in Microsoft Office
Basic Computer Knowledge
Physical Agility
Commitment to Exam Security
Problem-Solving Skills
Time Management
Adaptability
Interpersonal Skills
Organisational Skills

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the job description and think about how your skills and experiences align with the role.

Tailor Your CV: Customise your CV to highlight relevant experience, especially any customer-facing roles or positions that required attention to detail. Emphasise your communication skills and ability to work under pressure.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of PSI's values that resonate with you and explain how you can contribute to their mission.

Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly.

How to prepare for a job interview at PSI Services LLC

✨Understand the Role

Make sure you thoroughly read the job description and understand the responsibilities of a Test Centre Administrator. Be prepared to discuss how your skills align with their requirements, especially in areas like exam supervision and customer service.

✨Showcase Your Communication Skills

As this role involves interacting with test takers, it's crucial to demonstrate strong communication skills during the interview. Practice explaining complex ideas simply and clearly, as well as showing empathy and understanding towards candidates' needs.

✨Highlight Attention to Detail

The position requires meticulous checks and maintaining exam security. Prepare examples from your past experiences where your attention to detail made a difference, whether in previous jobs or academic settings.

✨Prepare for Scenario Questions

Expect questions that assess how you would handle specific situations, such as dealing with difficult test takers or technical issues. Think through potential scenarios and how you would respond, demonstrating your problem-solving abilities and calmness under pressure.

Test Center Administrator - Leeds
PSI Services LLC
P
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