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For Companies At a Glance
- Tasks: Deliver luxury customer service and manage client relationships through various channels.
- Company: Join Burberry, a leading luxury brand committed to creativity and sustainability since 1856.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a values-driven team that champions creativity and community impact.
- Qualifications: Fluent in English and German, with a passion for exceptional customer service.
- Other info: Work in Leeds and embrace a culture of inclusivity and innovation.
The predicted salary is between 28800 - 43200 £ per year.
Reporting to the Customer Service Team Leader, the Customer Service Consultant is responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end case management. This will drive high customer satisfaction, retention and revenue to contribute to the wider Customer Service goals.
KEY RESPONSIBILITIES
- Delivering World Class, Luxury Customer Service through all channels
- Taking ownership of all customer cases to conclusion and provide timely updates to clients
- Update all records and systems to ensure the best follow up experience for customers
- Provide elevated experience through ECE on all contacts
- Develop and maintain product knowledge and passion for the Burberry product. Be a brand ambassador and be able to style, link sell and create opportunities to delight customers through personalised solutions
- Create long-term customer relationships and retain customers through clientelling activities including outreach, follow up and appointment booking adding growth and revenue opportunities
- Manage own client book and ensuring regular and timely personalised conversations with clients
- Use empathy and intuition to anticipate and understand customers\’ needs, persevering to resolve service or product related issues
- Use knowledge systems and product detail to suggest Aftercare services and build loyal customer base
- Use all systems to capture customer detail accurately for case management
- Work within strict data protection policies
- Keep customer profiles and contact information up to date and look for opt-in opportunities
PERSONAL PROFILE
- Must be able to speak fluent German and English.
- Passion for delivering amazing service to customers
- Ambassador for brand and product
- Excellent verbal and written communication skills.
- Able to work collaboratively.
- Demonstrates initiative through proactive approach.
- Demonstrates a positive attitude.
- Resilience to overcome difficult conversations
- Strong understanding of Customer Service needs and Customer (both internal and external) priorities.
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
- Excellent organisational skills with an ability to deal with conflicting priorities with ease
- Ability to project an approachable and professional image
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Burberry Customer Service Consultant- German speaking employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Burberry Customer Service Consultant- German speaking
✨Tip Number 1
Familiarise yourself with Burberry's brand values and history. Understanding their commitment to creativity and sustainability will help you align your responses during interviews, showcasing your passion for the brand.
✨Tip Number 2
Brush up on your customer service skills, particularly in a luxury context. Be prepared to discuss specific examples of how you've delivered exceptional service in the past, as this role demands a high level of client engagement.
✨Tip Number 3
Practice your German language skills, especially in a customer service setting. Being able to demonstrate fluency and confidence in both English and German will set you apart from other candidates.
✨Tip Number 4
Network with current or former Burberry employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Burberry Customer Service Consultant- German speaking
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what Burberry is looking for in a Customer Service Consultant. Pay attention to the required skills, responsibilities, and personal attributes they value.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your customer service experience, language proficiency in German and English, and any previous roles where you demonstrated initiative and resilience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've created positive customer experiences in the past and express your enthusiasm for the Burberry brand.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is professional yet approachable, reflecting the luxury image of Burberry.
How to prepare for a job interview at Burberry
✨Showcase Your Language Skills
Since this role requires fluency in both English and German, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking confidently in both.
✨Emphasise Customer Service Experience
Highlight any previous experience you have in customer service roles, especially in luxury environments. Share specific examples of how you've delivered exceptional service and resolved customer issues, as this aligns with Burberry's commitment to world-class service.
✨Demonstrate Brand Knowledge
Familiarise yourself with Burberry's products, values, and recent initiatives. Being able to discuss their brand ethos and how it relates to customer service will show your passion for the company and its mission.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult conversations. Think of examples where you've used empathy and intuition to meet customer needs, and be ready to explain your thought process.
