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- Tasks: Join our team as a Customer Returns Agent, assisting customers at Manchester Airport.
- Company: Europcar is a global leader in mobility services with 75 years of experience.
- Benefits: Enjoy competitive pay, 6 weeks holiday, discounts on car hire and mobile contracts.
- Why this job: Be part of a diverse team, providing top-notch customer service in a fast-paced environment.
- Qualifications: Must have a clean driving license and excellent communication skills; training provided.
- Other info: Flexible working hours, including evenings and weekends; ideal for students seeking part-time work.
Europcar is looking for a Part Time Customer Returns Agent
Working hours: 16 hours per week
Would you like to be part of the Europcar team? Are you someone who enjoys customer-facing roles and working as part of a diverse team? We are seeking a Customer Service Assistant at our Manchester Airport location to join our vehicle returns team.
You will work in a fast-paced environment where the customer is at the center of everything we do. Your responsibilities will include providing a world-class customer service at every stage of the rental process, including assisting customers in our car parks at the beginning and end of their Europcar experience.
Ideal candidates will have a passion for service and a calm, professional approach to handling the challenges of a busy customer environment.
What we offer:
- Competitive Basic Salary
- Starting on 6 weeks holiday (pro-rata)
- Pension
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts*
- Discounted hotel rates through the Accor Group after 12 months of service*
- Cycle2Work scheme*
- Free annual eye tests
- Confidential legal and support services through BUPA
- Career progression and development opportunities
*These are part of our current non-contractual benefits
Key responsibilities include:
- Working closely with staff to ensure timely vehicle receipt and return
- Maintaining excellence in customer service and damage standards, achieving KPIs
- Accurate completion of all administrative tasks according to procedures
- Processing workshop vehicles as per operating procedures
Requirements:
- A full, valid, clean driving license with at least 4 years of driving experience
- Excellent communication and face-to-face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in working hours, including day, evening, and weekend shifts
Car rental/sales experience is desirable but not essential; training will be provided.
If you believe you have what it takes to succeed as a Part Time Customer Returns Agent at Europcar, please apply today!
Note: Agencies are asked not to send speculative CVs or candidates, as the company will not consider such submissions.
About Europcar Mobility Group
Europcar is a global leader in mobility services with 75 years of experience, operating in over 130 countries with a fleet of more than 250,000 vehicles, including electric options. We serve both individuals and businesses, offering flexible rental solutions on-demand or via subscription.
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Returns Agent employer: Europcar Ireland
Contact Detail:
Europcar Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Agent
✨Tip Number 1
Familiarise yourself with Europcar's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during the interview, showcasing that you share their passion for service.
✨Tip Number 2
Prepare to discuss your experience in fast-paced environments. Think of specific examples where you've successfully handled customer interactions or resolved issues quickly, as this will demonstrate your ability to thrive in the role of a Returns Agent.
✨Tip Number 3
Highlight your teamwork skills during the application process. Since the role involves working closely with others, be ready to share instances where you've collaborated effectively with colleagues to achieve common goals.
✨Tip Number 4
Show your flexibility regarding working hours. Be prepared to discuss your availability for day, evening, and weekend shifts, as this will indicate your willingness to meet the demands of the role and support the team.
We think you need these skills to ace Returns Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Returns Agent position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant roles you've held. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in a fast-paced environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Europcar and how your skills make you a great fit for their team. Keep it concise and professional.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Europcar Ireland
✨Show Your Customer Service Skills
Since the role is all about providing excellent customer service, be prepared to share examples of how you've handled customer interactions in the past. Highlight any experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Teamwork
Europcar values teamwork, so be ready to discuss how you work well with others. Share specific instances where you collaborated with colleagues to achieve a common goal, especially in a fast-paced environment.
✨Be Flexible and Adaptable
The job requires flexibility in working hours, so express your willingness to work evenings and weekends. You might want to mention any previous roles where you had to adapt to changing schedules or demands.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in customer service situations. Think about how you would handle difficult customers or unexpected challenges during the vehicle return process.
