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For Companies At a Glance
- Tasks: Deliver luxury customer service and manage client relationships with a personal touch.
- Company: Join Burberry, a leading luxury brand committed to creativity and sustainability since 1856.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and a chance to be part of a purposeful brand.
- Why this job: Be a brand ambassador, connect with customers, and make a real impact in the luxury retail space.
- Qualifications: Fluent in English and French, with a passion for customer service and strong communication skills.
- Other info: Work in Leeds and embrace a culture that values creativity and diverse backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Reporting to the Customer Service Team Leader, the Customer Service Consultant is responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end case management. This will drive high customer satisfaction, retention and revenue to contribute to the wider Customer Service goals.
KEY RESPONSIBILITIES
- Delivering World Class, Luxury Customer Service through all channels
- Taking ownership of all customer cases to conclusion and provide timely updates to clients
- Update all records and systems to ensure the best follow up experience for customers
- Provide elevated experience through ECE on all contacts
- Develop and maintain product knowledge and passion for the Burberry product. Be a brand ambassador and be able to style, link sell and create opportunities to delight customers through personalised solutions
- Create long-term customer relationships and retain customers through clientelling activities including outreach, follow up and appointment booking adding growth and revenue opportunities
- Manage own client book and ensuring regular and timely personalised conversations with clients
- Use empathy and intuition to anticipate and understand customers\’ needs, persevering to resolve service or product related issues
- Use knowledge systems and product detail to suggest Aftercare services and build loyal customer base
- Use all systems to capture customer detail accurately for case management
- Work within strict data protection policies
- Keep customer profiles and contact information up to date and look for opt-in opportunities
PERSONAL PROFILE
- Must be able to speak fluent French and English.
- Passion for delivering amazing service to customers
- Ambassador for brand and product
- Excellent verbal and written communication skills.
- Able to work collaboratively.
- Demonstrates initiative through proactive approach.
- Demonstrates a positive attitude.
- Resilience to overcome difficult conversations
- Strong understanding of Customer Service needs and Customer (both internal and external) priorities.
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
- Excellent organisational skills with an ability to deal with conflicting priorities with ease
- Ability to project an approachable and professional image
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Burberry Customer Service Consultant- French speaking employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Burberry Customer Service Consultant- French speaking
✨Tip Number 1
Familiarise yourself with Burberry's brand values and product range. Understanding their commitment to creativity and sustainability will help you align your responses during interviews, showcasing your passion for the brand.
✨Tip Number 2
Practice your French communication skills, especially in a customer service context. Being fluent in both English and French is crucial, so consider role-playing scenarios where you handle customer inquiries in both languages.
✨Tip Number 3
Demonstrate your ability to build long-term customer relationships by preparing examples from your past experiences. Highlight how you've successfully managed client interactions and resolved issues, as this will resonate well with Burberry's focus on clienteling.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks and priorities effectively. Burberry values attention to detail, so be ready to explain your methods for keeping customer information accurate and up-to-date.
We think you need these skills to ace Burberry Customer Service Consultant- French speaking
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and personal profile required for the Customer Service Consultant position. Tailor your application to highlight how your skills and experiences align with Burberry's expectations.
Highlight Language Skills: Since the role requires fluency in both English and French, make sure to emphasise your language proficiency in your CV and cover letter. Provide examples of how you've used these skills in previous roles or experiences.
Showcase Customer Service Experience: Detail your previous customer service roles, focusing on how you delivered exceptional service. Use specific examples that demonstrate your ability to handle difficult situations, manage client relationships, and achieve customer satisfaction.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the Burberry brand and luxury customer service. Mention your understanding of their values and how you can contribute to creating a unique customer experience.
How to prepare for a job interview at Burberry
✨Showcase Your Language Skills
Since the role requires fluency in both English and French, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in French, so practice speaking confidently in both languages.
✨Emphasise Customer Service Experience
Highlight any previous experience you have in customer service roles. Be ready to share specific examples of how you've delivered exceptional service, resolved issues, and built relationships with customers. This will show that you understand the importance of customer satisfaction.
✨Demonstrate Brand Knowledge
Familiarise yourself with Burberry's products, values, and recent initiatives. Being able to discuss the brand's history and its commitment to sustainability will impress the interviewers and show that you're genuinely interested in being a part of their team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you've used empathy and intuition to resolve customer issues, and be ready to explain your thought process.
