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- Tasks: Check tickets and ensure a safe journey for passengers.
- Company: Join GWR, a leading railway company with a rich heritage and exciting future.
- Benefits: Enjoy free rail travel, health care plans, and discounts on shopping and gym memberships.
- Why this job: Be part of a dynamic team transforming train travel and delivering exceptional customer experiences.
- Qualifications: Customer service experience and a positive attitude are essential; flexibility is key.
- Other info: Training lasts three weeks, and shifts vary across five days, including weekends.
The predicted salary is between 11000 - 13000 £ per year.
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Ticket Examiner, part-time (20 hours – five days)
Bristol Temple Meads
Who are we?
GWR is the proud custodian of Brunel\’s railway – one of the most prestigious in the world, with some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall to Bristol, South Wales and London, passing through beautiful country and some of the UK\’s top tourist destinations.
We are transforming the way people think about train travel, empowering our diverse team to make it a great experience for our customers. Together, we will restore the railways as a very special way to travel.
Who\’s in the team?
As an integral part of a new Westbury-based team, you will deliver a world-class customer experience to our customers – helping us deliver our vision of revaluing rail in the hearts and minds of the travelling public. You will be working closely with our Conductors and Train Managers as well as colleagues based at stations and our Revenue Protection Inspectors.
What is the job?
As a Ticket Examiner, you will liaise with colleagues and will ensure the safety of everyone using GWR services. The purpose of the role is to check that all customers have a valid ticket for their journey. You will be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers, drive business growth and serve our communities. Working mainly at Westbury station but also on board our trains, you will clearly demonstrate these behaviours and attitudes.
What are the responsibilities?
- To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
- To sell a wide range of tickets, offering the most appropriate product to suit the customer\’s requirements, and undertake a full inspection of tickets and railcards.
- Undertake revenue protection activities around special events.
- Issue Penalty Fares to customers where appropriate, in accordance with The Railways (Penalty Fares) Regulations 2018.
- To welcome customers and assist them with their journey, providing information and customer care at all times, but especially when the service is disrupted.
- Whilst working, ensure that a safe and clean environment is maintained.
What sort of person are you looking for?
- Enthusiastic, positive and passionate about delivering outstanding customer service.
- Flexible, to adapt to business needs.
- Comfortable working in a strictly regulated environment.
- Proactive with a “can do” attitude.
- Able to work effectively when under pressure.
- Confident to have conversations that may be challenging.
What will I need?
An understanding of customers\’ needs
- The ability to build relationships and work as part of a team
- Experience of front-line customer service
- The resilience and fortitude of mind to remain calm and professional in confrontational situations
Where is the job?
This position is based at Westbury station. This is where you will start and end your shifts. You may also be working on board our trains.
What is the working pattern?
This role is for 20 hours a week working a variety of shifts over five days, including weekends and bank holidays. The shift times and days will vary.
What else do I need to know?
You must live within a maximum of 60 minutes\’ travelling time of the depot.
Please note that the training is full time (35 hours per week) and lasts three weeks.
The basic salary during probation is £13,546 rising to £15,594 after probation. Additionally, you will earn commission on the ticket sales you make.
The Reward
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit salary pension scheme, free rail travel across the GWR network, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://www.healthassured.org/blog/neurodiversity/
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Ticket Examiner employer: Great Western Railway (GWR)
Contact Detail:
Great Western Railway (GWR) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticket Examiner
✨Tip Number 1
Familiarise yourself with GWR's values and customer service ethos. Understanding their commitment to delivering a world-class experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to demonstrate your ability to handle challenging conversations. Think of examples from past experiences where you've successfully managed difficult situations, as this is crucial for the Ticket Examiner role.
✨Tip Number 3
Showcase your flexibility and adaptability. Be ready to discuss how you've adjusted to changing environments or schedules in previous jobs, as this role requires working various shifts and locations.
✨Tip Number 4
Research the ticketing system and revenue protection regulations relevant to the role. Having a basic understanding of these areas will demonstrate your initiative and readiness to take on the responsibilities of a Ticket Examiner.
We think you need these skills to ace Ticket Examiner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Ticket Examiner. Highlight your customer service experience and ability to handle challenging situations in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your front-line customer service experience and any relevant achievements that demonstrate your ability to work under pressure.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've delivered outstanding customer service in the past and how you can contribute to GWR's vision.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Great Western Railway (GWR)
✨Show Your Customer Service Skills
As a Ticket Examiner, you'll be the face of GWR. Highlight your previous customer service experience and share specific examples of how you've gone above and beyond to help customers in the past.
✨Demonstrate Flexibility
The role requires adaptability to various situations. Be prepared to discuss times when you've successfully adjusted to changing circumstances or worked under pressure, showcasing your 'can do' attitude.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a Ticket Examiner, such as ticket inspections and revenue protection. This will allow you to speak confidently about how you can fulfil these duties effectively.
✨Emphasise Teamwork
You'll be working closely with Conductors and Train Managers. Share examples of how you've collaborated with others in a team setting, demonstrating your ability to build relationships and work towards common goals.
