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- Tasks: Welcome guests, manage reservations, and ensure a memorable stay.
- Company: Join a family-run hotel with a rich legacy in Bloomsbury, London.
- Benefits: Enjoy free meals, discounts, and a structured career path with training.
- Why this job: Be part of a supportive team and interact with diverse guests daily.
- Qualifications: 1 year of front office experience and a positive, caring attitude required.
- Other info: Opportunities for growth and employee recognition events await you!
The predicted salary is between 24000 - 33600 £ per year.
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Do you love meeting new people and sparking conversations?
Are you a friendly and organised team player with a knack for making others feel at ease?
Do you want to work in a unique, family-run hotel?
If so, we’d love to hear from you!
We’re looking for a warm and welcoming Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 7 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.
Why Join Us?
This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you\’ll gain the skills and experience needed to thrive and progress in your role.
No two days are the same. You\’ll interact with guests from around the world and work as part of a close-knit, supportive team.
Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, the President Hotel offers an exciting workplace in the very center of London. With rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it’s a hub of energy, entertainment, and charm.
What we’re looking for:
- 1 Year of Experience as a Front Office Receptionist in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem-solving abilities
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Team-oriented attitude
- Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
- Proficiency in multiple languages
- Proficiency in OPERA (PMS System)
What you will get in return
- Days Holiday pro-rata increasing with length of service up to days
- Free meals on duty
- Uniform & dry-cleaning
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- % discount to friends and family in our hotels on hotel rooms & % discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Early Pay – Instantly access a portion of the pay you’ve already earned
- Employee Assistance Programme- Supported by Hospitality Action
You can explore additional benefits :
About Us:
With a -year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!
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Day Receptionist employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing details about the President Hotel, such as its location, amenities, and unique offerings like the Faulty Towers Dining Experience, will show your genuine interest and help you stand out.
✨Tip Number 2
Practice your customer service skills by engaging in conversations with friends or family. Role-playing different scenarios can help you demonstrate your positive and caring personality during the interview, which is crucial for a receptionist role.
✨Tip Number 3
Highlight your flexibility and problem-solving abilities in your discussions. Be prepared to share examples of how you've successfully managed challenging situations in previous roles, as this will resonate well with the team-oriented environment they value.
✨Tip Number 4
If you have experience with OPERA or similar PMS systems, be sure to mention it. Even if it's not essential, showcasing your familiarity with technology can give you an edge over other candidates who may not have that experience.
We think you need these skills to ace Day Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Front Office Receptionist, focusing on customer service skills and any relevant hotel industry experience. Use keywords from the job description to demonstrate your fit for the role.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the position. Mention specific reasons why you want to work at this family-run hotel and how your values align with theirs.
Showcase Relevant Skills: Emphasise your problem-solving abilities, flexibility in working varied shifts, and basic IT skills. If you have experience with OPERA or speak multiple languages, be sure to highlight these as they are desirable traits.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Imperial London Hotels
✨Show Your People Skills
As a Day Receptionist, your ability to connect with guests is crucial. Be prepared to share examples of how you've successfully interacted with customers in the past, highlighting your friendly and approachable nature.
✨Demonstrate Organisational Skills
The role requires managing room reservations and handling various tasks simultaneously. During the interview, discuss your experience with multitasking and how you stay organised under pressure.
✨Know the Hotel and Local Area
Familiarise yourself with the hotel’s services and local attractions. Showing that you have done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Emphasise Teamwork
This position is part of a close-knit team, so it's important to convey your team-oriented attitude. Share experiences where you collaborated effectively with colleagues to achieve common goals.
