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- Tasks: Deliver luxury customer service and manage client relationships through various channels.
- Company: Join Burberry, a renowned luxury brand known for its exceptional quality and style.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a prestigious brand while making a real impact on customer satisfaction.
- Qualifications: Fluent in English and French, with strong communication and customer service skills.
- Other info: This role is based in Leeds and offers a chance to be a brand ambassador.
The predicted salary is between 28800 - 43200 £ per year.
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At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
As a Customer Service Consultant you will be responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end case management. This will drive high customer satisfaction, retention and revenue to contribute to the wider Customer Service goals.
RESPONSIBILITIES
- Delivering World Class, Luxury Customer Service through all channels
- Taking ownership of all customer cases to conclusion and provide timely updates to clients
- Update all records and systems to ensure the best follow up experience for customers
- Provide elevated experience through ECE on all contacts
- Develop and maintain product knowledge and passion for the Burberry product. Be a brand ambassador and be able to style, link sell and create opportunities to delight customers through personalised solutions
- Create long-term customer relationships and retain customers through clientelling activities including outreach, follow up and appointment booking adding growth and revenue opportunities
- Manage own client book and ensuring regular and timely personalised conversations with clients
- Use empathy and intuition to anticipate and understand customers’ needs, persevering to resolve service or product related issues Use knowledge systems and product detail to suggest Aftercare services and build loyal customer base
- Use all systems to capture customer detail accurately for case management
- Work within strict data protection policies
- Keep customer profiles and contact information up to date and look for opt-in opportunities
PERSONAL PROFILE
– Fluent in spoken and written English and French
– Passion for delivering amazing service to customers
– Ambassador for brand and product
– Excellent verbal and written communication skills.
– Able to work collaboratively.
– Demonstrates initiative through proactive approach.
– Demonstrates a positive attitude.
– Resilience to overcome difficult conversations
– Strong understanding of Customer Service needs and Customer (both internal and external) priorities.
– Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
– Excellent organisational skills with an ability to deal with conflicting priorities with ease
– Ability to project an approachable and professional image
MEASURES OF SUCCESS
- Achievement of Service levels and sensational Customer service.
- Achievement of Productivity targets.
- Achievement of Customer Experience target.
- Brand awareness and product expert.
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: United Kingdom || Not Applicable || Leeds || CUSTOMER SERVICES || NO DEPARTMENT – FIST9011 || n/a ||
Seniority level
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Mid-Senior level
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Consumer Services
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Customer Service Consultant- French Speaking employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant- French Speaking
✨Tip Number 1
Familiarise yourself with Burberry's brand values and product range. Understanding the luxury market and what sets Burberry apart will help you engage with customers more effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your communication skills in both English and French. Since this role requires fluency in both languages, being able to switch seamlessly between them will show your capability to handle diverse customer interactions.
✨Tip Number 3
Develop your empathy and problem-solving skills. Think about scenarios where you might need to resolve customer issues and how you would approach them. This will prepare you for the challenges of delivering exceptional service.
✨Tip Number 4
Network with current or former employees of Burberry if possible. They can provide insights into the company culture and expectations, which can be invaluable during interviews and help you stand out as a candidate.
We think you need these skills to ace Customer Service Consultant- French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in luxury environments. Emphasise your language skills in both English and French, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention specific examples of how you've created positive customer experiences in the past, and demonstrate your understanding of Burberry's brand values.
Showcase Relevant Skills: Highlight skills that align with the job description, such as communication, empathy, and problem-solving. Provide examples of how you've used these skills to manage customer relationships effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Service Consultant.
How to prepare for a job interview at Burberry
✨Showcase Your Language Skills
Since the role requires fluency in both English and French, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in French, so practice speaking clearly and confidently in both languages.
✨Emphasise Customer Service Experience
Highlight any previous experience you have in customer service roles, especially those that involved luxury brands. Share specific examples of how you've handled difficult situations or gone above and beyond to satisfy a customer, as this will resonate with the company's focus on delivering world-class service.
✨Demonstrate Product Knowledge
Familiarise yourself with Burberry's products and brand values before the interview. Being able to discuss their offerings and express your passion for the brand will show that you're not just looking for any job, but that you're genuinely interested in contributing to their success.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer inquiries. Practice responding to common customer service scenarios, focusing on how you would use empathy and intuition to resolve issues and create positive experiences.
