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- Tasks: Provide in-person and remote IT support for employees, manage hardware, and improve infrastructure.
- Company: Join Thought Machine, a leading fintech revolutionising banking technology with a fun and innovative culture.
- Benefits: Enjoy competitive salary, flexible hours, generous leave, and access to learning resources and snacks.
- Why this job: Be part of a fast-growing team recognised for its workplace culture and innovation in fintech.
- Qualifications: Experience with Linux or Mac OS, troubleshooting skills, and a passion for problem-solving are essential.
- Other info: Work in a collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
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Description
Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.
We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.
We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We\’re regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. Global Finance Magazine named us one of the world’s most innovative fintechs, and the Financial Times recognised us as one of Europe’s fastest-growing companies in 2023.
At Thought Machine, IT stands for Internal Technology because we ensure our colleagues have the tools they need to be productive – whatever form that takes. We run IT support operations primarily in-person, because that solves the user’s problem quicker, and gives a great social experience at the same time. We have a Mac laptop fleet and Linux desktops, with a mix of on-premises and cloud infrastructure. In this role you’ll deliver world class support for them all, within a fast-moving, innovative technology company.
Duties
- Providing internal in-person support for Thought Machine employees in London and remote support to employees in international offices
- Provisioning and deploying hardware for new and existing employees
- Managing the stock levels and lifecycle of IT hardware
- Checking and maintaining meeting room and other office IT equipment
- Supporting events for both employees and external visitors
- Partnering with the other members of the global IT team to provide seamless support
- Contributing to infrastructure improvements with other members of the team or as independent projects
Requirements
Essential
- Experience with Linux or Mac OS (ideally both)
- Experience troubleshooting hardware and software
- Solid understanding of networking concepts
Desirable
- Experience in delivering technical support, including at executive level
- Experience working in a customer-facing role
- Familiarity with Mobile Device Management systems like JAMF Pro
- Experience with network troubleshooting
- Audio Visual experience, preferably Google Meet
- Google Workspace applications and administration
- Bash and/or Python Scripting
- Experience with hardware or software procurement and inventory management
Traits We Value
- Love identifying and solving problems
- Have outstanding communication skills and a user-first mindset
- Have confidence in responding to users/customers
- Be passionate and driven to develop their skills across a range of technologies
- Be able to proactively prioritise their work, and execute independently as part of a global team
Benefits
- Highly competitive salary
- Pension plan (match up to 5%)
- Life insurance – three times annual salary
- Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid)
- Shared parental leave (matched to our maternity leave for the same point in time)
- 25 days holiday and bank holidays
- Flexible working hours
- Cycle-to-work scheme
- Electric car scheme
- Season ticket loan
- Access to outstanding learning materials and courses
- Sports and hobby clubs, subsidised by Thought Machine
- All the latest tech you need
- Start the day properly with fresh fruit and cereals
- Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
- A talented and experienced team as your colleagues
- An environment where we encourage learning and progress
- Two charity days a year
- Weekly food pop-up
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IT Support Technician employer: Thought Machine
Contact Detail:
Thought Machine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Linux and Mac OS. Having hands-on experience or even personal projects that showcase your skills with these systems can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Thought Machine on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the IT support role, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving approach in detail. Since the role requires a user-first mindset, think of examples where you've successfully resolved technical issues for users, especially in a fast-paced environment.
✨Tip Number 4
Showcase your passion for technology and continuous learning. Mention any relevant courses or certifications you've completed, particularly those related to IT support, networking, or scripting, as this aligns with the traits they value.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the IT Support Technician position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: Emphasise your experience with Linux or Mac OS, troubleshooting skills, and any customer-facing roles you've held. Use specific examples to demonstrate how you've successfully solved problems in previous positions.
Showcase Your Skills: Mention any familiarity with Mobile Device Management systems, network troubleshooting, or scripting languages like Bash or Python. This will show that you have the technical skills needed for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for technology and problem-solving. Explain why you want to work at Thought Machine and how you can contribute to their mission of modernising banking technology.
How to prepare for a job interview at Thought Machine
✨Show Your Technical Skills
Make sure to brush up on your knowledge of Linux and Mac OS, as well as networking concepts. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as this will demonstrate your hands-on experience.
✨Emphasise Communication Skills
Since the role involves providing support to colleagues, it's crucial to showcase your outstanding communication skills. Prepare examples of how you've effectively communicated technical information to non-technical users in previous roles.
✨Demonstrate a User-First Mindset
Thought Machine values a user-first approach, so be ready to discuss how you prioritise user needs in your support work. Share instances where you've gone above and beyond to solve a user's problem or improve their experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common IT issues and how you would handle them, especially in a fast-paced environment. This will show your ability to think on your feet and adapt quickly.
