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For Companies At a Glance
- Tasks: Provide hands-on IT support and manage local projects across multiple UK locations.
- Company: Join Knauf Insulation, a global leader in construction materials with a values-led culture.
- Benefits: Enjoy 33 days holiday, enhanced sick pay, wellness initiatives, and flexible working options.
- Why this job: Be part of a supportive team making a real impact in a safe and inclusive environment.
- Qualifications: No specific qualifications required; a willingness to learn and some IT experience preferred.
- Other info: Opportunity for hybrid working and travel between sites in St Helens and Deeside.
The predicted salary is between 30000 - 42000 £ per year.
Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation in the IT Team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us. We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone\’s contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.
Knauf Insulation is proud to be part of the Knauf Group. To learn more about the business, click here.
Can you say ‘yes’?…
- Do you have a passion for working in IT?
- Do you enjoy working individually as well as in a team?
- Do you enjoy supporting others?
As our IT Field Service Engineer, you will be working as part of an IT team based in the UK, providing hands-on support to local businesses and working on local and global projects. The role requires supporting multiple locations across the UK, primarily in St. Helens and Deeside, with the opportunity for hybrid working.
What you’ll be doing…
- Ticket resolution assigned to Field Service – incidents and tasks
- Physical / hands-on local IT support (networks, PCs, servers, telephony, mobile devices, printers, and users)
- Regular remote site check-ins
- Supporting infrastructure projects and rollout of new services and processes
- User training (local and global apps)
- Onboarding and offboarding support (including physical setup, imaging, training)
- Supporting local projects
- Local vendor management
- Supporting local applications
- Office moves, refurbishments, organizational changes
- Managing local business relationships – addressing new demands, communication, collaboration, and knowledge sharing
- Asset management
- Local procurement
You will split your time between our Head Office in St Helens and manufacturing sites in Queensferry and Shotton, so flexibility to travel is required.
What we’d love for you to have:
We are interested in your attitude, behaviors, and values. If you\’re willing to learn anything needed for the role that you don\’t already possess, we\’d love to speak to you.
If you have any of the following, it would be an added advantage:
- Ideally 2 years of experience in an IT environment
- Comfortable working both independently and as part of a team across different locations
- Knowledge of Cisco networks – desirable
- Experience working with internal employees and third-party vendors
We’ll provide:
- Enhanced holiday pay – 33 days including bank holidays, with the option to purchase more
- 16 weeks of company sick pay after 3 months of service
- Group income protection
- Enhanced maternity, paternity, and adoption packages
- Life assurance – 4x annual salary
- Defined contribution pension scheme
- Staff bonus scheme
- Career progression routes
- Employee assistance programme through Health Assured
- Westfield Health Cash Plan
- Perkbox
- Access to Costco membership
- Wickes employee purchase scheme
- On-site gyms
- Wellbeing initiatives and mental health first aiders
- Car salary sacrifice scheme
- Cycle-to-work scheme
- On-site car charging points
What happens next?
We appreciate your time is valuable, and applying for a new job can be lengthy. We will respond to your application as soon as possible.
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IT Field Service Engineer employer: Knauf Insulation UK
Contact Detail:
Knauf Insulation UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Engineer
✨Tip Number 1
Familiarise yourself with Knauf's values and culture. Since they emphasise a values-led environment, demonstrating how your personal values align with theirs during any discussions can set you apart from other candidates.
✨Tip Number 2
Highlight your hands-on IT support experience. Be prepared to discuss specific examples of how you've resolved technical issues in the past, as this role requires practical skills in supporting networks, PCs, and other devices.
✨Tip Number 3
Show your willingness to learn. Since Knauf is interested in your attitude and behaviours, expressing your eagerness to acquire new skills or knowledge relevant to the role can make a positive impression.
✨Tip Number 4
Prepare for questions about teamwork and collaboration. Given that the role involves working with both internal employees and third-party vendors, be ready to share experiences where you've successfully collaborated with others to achieve a common goal.
We think you need these skills to ace IT Field Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Field Service Engineer position. Tailor your application to highlight how your skills and experiences align with what Knauf is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any relevant experience you have in IT support, particularly in hands-on roles. Mention specific technologies or systems you've worked with, such as Cisco networks, to demonstrate your technical proficiency.
Showcase Soft Skills: Knauf values attitude and behaviours, so make sure to showcase your soft skills in your application. Highlight your ability to work independently and as part of a team, as well as your communication and problem-solving skills.
Personalise Your Application: Make your application stand out by personalising it. Use the company's values and culture mentioned in the job description to connect your own values and experiences. This shows that you are not just looking for any job, but specifically want to be part of Knauf.
How to prepare for a job interview at Knauf Insulation UK
✨Show Your Passion for IT
Make sure to express your enthusiasm for working in IT during the interview. Share specific examples of projects or technologies that excite you, as this will demonstrate your genuine interest in the field and align with Knauf's values.
✨Highlight Teamwork and Independence
Since the role requires both independent work and collaboration, prepare examples that showcase your ability to thrive in both settings. Discuss how you've successfully worked in teams and also managed tasks on your own.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've approached and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your hands-on support experience.
✨Research Knauf and Its Culture
Familiarise yourself with Knauf's mission and values before the interview. Understanding their commitment to inclusivity and opportunity will help you tailor your responses and show that you're a good cultural fit for the company.
