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For Companies At a Glance
- Tasks: Lead and motivate a remote IT Service Desk team to deliver top-notch support.
- Company: Join a highly reputable enterprise organisation in the healthcare sector.
- Benefits: Enjoy a competitive salary, on-call allowance, and fully remote work options.
- Why this job: Make an impact in healthcare IT while developing your leadership skills in a dynamic environment.
- Qualifications: Must have experience as a Service Desk Manager in the IT healthcare industry with Microsoft 365 expertise.
- Other info: This role offers the chance to manage diverse IT solutions and enhance your project management skills.
The predicted salary is between 42000 - 60000 £ per year.
Job Description
IT Service Desk Manager
Company:
A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience (must have).
Our client is paying a basic salary of £57,000 + 3k on call allowance to operate on a fully remote contract with additional benefits.
To be successful, you must have demonstrable capabilites in managing/motivating a service desk team, a technical understanding of the 365 suite, and the ability to face off against customers.
Opportunity:
The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation.
Skills and Experience:
- At least years of proven experience as a Service Desk Manager within the IT healthcare industry, specializing in the Microsoft 365 tech stack, is a must-have.
- Excellent client management and communication skills, with a track record of building and maintaining successful relationships, are a must-have.
- Strong understanding of IT service delivery processes, incident management, problem resolution, and change management is a must-have.
- Excellent client management and communication skills, with a track record of building and maintaining successful relationships
- At least years of proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft tech stack
- Strong understanding of IT service delivery processes, incident management, problem resolution, and change management
Please respond to this advert with an up to date version of your CV and the leading consultant will be in touch.
Information Technology Services Manager employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Services Manager
✨Tip Number 1
Make sure to highlight your experience in managing a service desk team, especially in a healthcare setting. Use specific examples of how you've motivated your team and improved service delivery to demonstrate your capabilities.
✨Tip Number 2
Familiarise yourself with the Microsoft 365 suite if you haven't already. Being able to discuss your technical understanding and any relevant projects you've worked on will show that you're well-prepared for the role.
✨Tip Number 3
Prepare to discuss your client management skills in detail. Think of instances where you've successfully built relationships with clients and how you've handled challenging situations to showcase your interpersonal abilities.
✨Tip Number 4
Brush up on IT service delivery processes, incident management, and change management. Being able to speak confidently about these topics during an interview will demonstrate your strong understanding of the necessary frameworks for this role.
We think you need these skills to ace Information Technology Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Desk Manager, particularly in the healthcare industry. Emphasise your familiarity with the Microsoft 365 tech stack and any relevant project management experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your client management skills and your ability to build successful relationships. Mention specific examples of how you've motivated and managed service desk teams in the past.
Highlight Relevant Skills: In your application, clearly outline your understanding of IT service delivery processes, incident management, and problem resolution. Use keywords from the job description to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Intec Select
✨Showcase Your Healthcare Experience
Make sure to highlight your experience in the healthcare industry during the interview. Discuss specific challenges you've faced and how you've successfully navigated them, as this will demonstrate your understanding of the unique demands of IT services in this sector.
✨Demonstrate Leadership Skills
Prepare examples that showcase your ability to manage and motivate a service desk team. Talk about how you've led teams through challenges, improved performance, or implemented new processes that enhanced service delivery.
✨Familiarise Yourself with Microsoft 365
Since the role requires a strong technical understanding of the Microsoft 365 suite, brush up on your knowledge of its features and functionalities. Be ready to discuss how you've used these tools in previous roles to improve service desk operations.
✨Prepare for Client Management Scenarios
Expect questions about client management and communication. Prepare scenarios where you've successfully built relationships with clients, resolved conflicts, or improved client satisfaction. This will show your capability to face off against customers effectively.
