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- Tasks: Engage with customers, resolve queries, and enhance their experience in the sporting goods sector.
- Company: Join a global leader in sporting goods, known for innovation and a vibrant work culture.
- Benefits: Enjoy competitive salary, bonuses, remote work options, and employee discounts.
- Why this job: Be part of a dynamic team that values customer service and drives positive change.
- Qualifications: High achiever in customer service, e-commerce experience preferred, and a passion for sports.
- Other info: Opportunity for professional growth in a collaborative environment.
The predicted salary is between 36000 - 54000 £ per year.
Alexander James Recruiting is seeking a high achiever with a passion for Customer Service to work for a leading provider of sporting goods. The position requires an individual looking to really add value to the customer experience and drive positive change to create processes that help the company be proactive with customer’s. With a competitive basic and bonus opportunity this is a great opportunity for customer service focused professional seeking a new role. Responsibilities Dealing with various customer queries over the phone and digitally and react in good time to resolve such issues Be proactive in learning from specific situations and put processes in place to ensure the business is in a more proactive position so that less customer issues happen in the future Improving the customer retention rate Increase the number of Trust Pilot and Google review and build on the brand’s already strong reputation Where possible, upsell the companies sporting good to existing & previous customer’s Requirements You must be a high performer within the customer service world and be seeking an opportunity where you want to add huge value to an already successful business. Experience of e-commerce or similar is highly advantageous as is a passion for sport but ultimately you need to be the type of individual who takes their role seriously and is prepared to react to issues out of hours where required. However, our client is seeking an individual who can build strong customer service processes to ensure less issues need to be reacted to in the long term and ultimately improve the customer experience. Strong rewards are available for the right individual. Benefits Competitive basic salary (up to £45k for the right individual) Strong Bonus opportunity based on set KPI’s Potential work from home opportunity 1 day per week Company Events Free parking on site Strong working environment with a positive and vibrant culture Employee discounts on goodsThe Company Our client is a well-established, global and highly successful niche provider of sporting goods, known for its dynamic and engaging approach to sports content. The company is committed to fostering a collaborative and innovative work environment, offering ample opportunities for professional growth and development. After many successful years, the business is now seeking a Customer Service Specialist to continue its growth and build on its customer experience. To find out more about this opportunity, please get in touch with Alex Hopkirk on (phone number removed) or email to Alternatively refer to for our latest jobs. Alexander James Recruiting takes GDPR seriously and our privacy policy can be located via our website. Your data will be handled carefully and only with your consent
Customer Service Specialist (Sporting Goods) employer: Alexander James Recruiting
Contact Detail:
Alexander James Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (Sporting Goods)
✨Tip Number 1
Familiarise yourself with the latest trends in customer service, especially within the sporting goods industry. Understanding what customers expect and how to exceed those expectations can set you apart during interviews.
✨Tip Number 2
Showcase your passion for sports in conversations or networking events. Engaging with others who share your interests can help you build connections that may lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer service processes in previous roles. Highlighting your proactive approach will demonstrate your ability to add value to the company.
✨Tip Number 4
Research the company’s reputation on platforms like Trust Pilot and Google Reviews. Being knowledgeable about their current standing can help you suggest ways to enhance their customer experience during discussions.
We think you need these skills to ace Customer Service Specialist (Sporting Goods)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in e-commerce or sporting goods. Use specific examples that demonstrate your ability to resolve customer queries and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and sports. Mention how you can add value to the company by improving customer retention and enhancing their reputation through positive reviews.
Showcase Relevant Skills: Emphasise skills that align with the job description, such as problem-solving, communication, and the ability to work proactively. Provide examples of how you've successfully handled customer issues in the past.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and reinforces your enthusiasm for the role.
How to prepare for a job interview at Alexander James Recruiting
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, especially in the sporting goods sector.
✨Demonstrate Proactive Problem-Solving
Prepare to discuss situations where you identified potential issues before they escalated. Highlight any processes you implemented that improved customer experiences or reduced complaints.
✨Know the Brand Inside Out
Research the company and its products thoroughly. Be ready to discuss their reputation, values, and any recent news. This shows your genuine interest and helps you align your answers with their goals.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer scenarios. Practice your responses to demonstrate your ability to think on your feet and provide excellent service under pressure.
